Change Analyst
Vor 2 Tagen
It starts with YES
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
We are seeking a highly motivated Change Analyst to join our team.
This role will ensure effective change management policies, processes, and practices are being followed by change implementers.
This role will be responsible for minimising the likelihood and impact of change incidents affecting Optus Enterprise business operations and support our ISO20000 certification through accurate record keeping and document management.
Your day in the life of a Change Analyst at Optus Analyse change management submissions to ensure compliance with the process.
Hold regular meetings with support teams to review change records and compliance with Optus and customer standards.
Review and report on change service levels and other performance metrics.
Govern practices and processes to meet service level targets.
Participate in Continual Service Improvement Initiatives.
Attend regular Governance forums with vendors and internal stakeholders.
Reduce operational costs through the development and automation of operational reporting.
Maintain documentation for all contractual requirements and ensure all documentation is stored on the client SharePoint portal.
Support the wider Change and Release Management teams as and where required to ensure smooth and seamless application of Change and Release Management processes.
Provide effective management of ITIL-based processes to ensure successful delivery of services and initiate solutions to improve quality and productivity.
Your skills to pay the bills At least 2 years' experience in a Change Enablement role.
Ability to change legacy culture and approach to adopt ITIL and agile methodologies.
Strong vendor and partner management experience Ability to work autonomously and optimally plan, organise, and prioritise workload.
Strong analytical and reporting abilities.
ITIL V3 or V4 certification or equivalent experience in Change Management What's in it for you
Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus people have access to resources, webinars and support via the 'Parents at Work portal' Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Keen to see what it's really like to work at Optus?
Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ****** or call 1800 309 170 and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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