Technical Account Manager
vor 2 Wochen
Orkes is a platform for developers to build durable, distributed event-driven applications.
Based on the popular open-source orchestration engine Conductor, Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability, or visibility into the executions.
The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company's products.
The TAM acts as a trusted advisor, helping customers to achieve their business goals through the effective use of the company's solutions.
Your day-to-day at Orkes:Customer Relationship Management:Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.Build and maintain strong, long-term relationships with key stakeholders.Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs.Technical Support and Solutions:Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products.Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed.Develop and deliver technical training and product demonstrations to customers.Account Management:Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.Proactively identify and address risks to customer success and retention.Work closely with sales and customer success teams to ensure alignment on account strategies and goals.Customer Advocacy:Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon.Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs.Project Management:Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction.Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders.Stay current with industry trends and best practices to provide innovative solutions to customers.Continuously seek opportunities to improve customer experience and internal processes.Technical Expertise:Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.Strong technical background, with experience in software, cloud services, or IT infrastructure.Ability to understand complex technical issues and communicate solutions effectively.Ability to develop workflows and build custom workers using our SDKs.Ability to guide customers on customer-hosted worker configuration and scalability.Ability to guide customers on DR & multi-cluster architecture approaches.Customer-Centric Mindset:Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.Project Management Skills:Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail.Experience with project management tools and methodologies.Problem-Solving Abilities:Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.Ability to handle difficult situations and provide effective solutions under pressure.Qualities that will help you succeed: 5+ years experience in enterprise-level client-facing work.Strong technical background, with experience in software, cloud services, or IT infrastructure.Ability to understand complex technical issues and communicate solutions effectively.Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail.Experience with project management tools and methodologies.Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.Ability to handle difficult situations and provide effective solutions under pressure.You will have a fast start if: Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.Experience practicing in small to medium scale project management.Strong organizational skills and self-starting mindset.The requirements listed in the job descriptions are guidelines.
You don't have to satisfy every requirement or meet every qualification listed.
If your skills are transferable we would still love to hear from you. More Details Start Date: ASAP
Status: Full Time
Type: Remote
Location: Australia
Reports to: Head of Revenue
- Comprehensive health coverage including medical, dental, and vision.
- Flexible PTO.
At Orkes, we are committed to building a team that reflects a rich tapestry of perspectives, identities, and professional experiences.
We believe that diversity is not just a checkbox, but a driving force behind innovation, creativity, and success.
By embracing a variety of backgrounds, we cultivate an inclusive environment where every team member feels valued and empowered to bring their authentic selves to work.
Join us at Orkes and be a part of a team where your unique perspectives are not only welcomed but celebrated.
Together we are shaping the future technology by leveraging the strength that comes from embracing diversity in all its forms.
Your Journey with us is an opportunity to contribute to something greater and make a lasting impact.
Apply for this job #J-18808-Ljbffr
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Robert Walters VollzeitAbout the role: Our client is seeking a highly skilled and experienced Technical Account Manager to join their team.This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects.As a Technical Account Manager, you will be the main liaison point for clients and their...
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Robert Walters VollzeitAbout the role:Our client is seeking a highly skilled and experienced Technical Account Manager to join their team. This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects.As a Technical Account Manager, you will be the main liaison point for clients and their...
-
Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Nutanix VollzeitHungry, Humble, Honest, with Heart. The Opportunity Do you have strong expertise in virtualization, cloud services, and data center infrastructure?If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional...
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Octopus Energy VollzeitHelp us use technology to make a big green dent in the universe!Kraken powers some of the most innovative global developments in energy.We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our...
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Octopus Energy VollzeitHelp us use technology to make a big green dent in the universe!Kraken powers some of the most innovative global developments in energy.We're a technology company focused on creating a smart, sustainable energy system.From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our...
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Octopus Energy VollzeitHelp us use technology to make a big green dent in the universe!Kraken powers some of the most innovative global developments in energy.We're a technology company focused on creating a smart, sustainable energy system.From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our...
-
Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitWe build tools to help the best software teams stay happy and productive.We've rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.About the Role Buildkite...
-
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the role: Our client is seeking a highly skilled and experienced Technical Account Manager to join their team.This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects.As a Technical Account Manager, you will be the main liaison point for clients and their...
-
Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Glintech Vollzeit-Do you have a passion for IT and Technology and take your customer base on their journey?We are seeking a dynamic and experienced Technical Account Manager to join our Managed Services Team.This role requires someone who takes pleasure in exceeding client expectations and possesses the technical expertise to comprehend a customer's technical challenges.The...
-
Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Airtree Ventures Pty VollzeitWe build tools to help the best software teams stay happy and productive.We've rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.About the Role Buildkite...
-
Technical Account Manager
Vor 3 Tagen
Melbourne, Österreich Okta, Inc. VollzeitGet to know Okta Okta is The World's Identity Company.We free everyone to safely use any technology—anywhere, on any device or app.Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...
-
Associate Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 1 Monat
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Technical Account Manager – Australia
vor 3 Wochen
Melbourne, Österreich Br Dge VollzeitBR-DGE is an award winning FinTech founded in Edinburgh.Our platform enables e-commerce and technology businesses to have the freedom and flexibility to redefine the way they handle payments.Since our inception in 2018 we have been leading the way in the future of payment orchestration.Our products enable enterprise businesses to optimise their payment...
-
Technical Account Manager | Electronic Security
vor 1 Monat
Melbourne, Österreich Roc Consulting VollzeitTechnical Account Manager | Electronic SecurityThis business specializes in comprehensive access control and security solutions nationwide.With over 50 years of experience, they offer services including access control, locksmithing, and security integration, catering to various sectors such as schools, hospitals, and commercial facilities.They combine...
-
Technical Account Manager, Es
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...
-
Technical Account Manager, Es
vor 3 Wochen
Melbourne, Österreich Mygwork VollzeitThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. DESCRIPTION: As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support...
-
Technical Account Manager, Es
vor 4 Wochen
Melbourne, Österreich Amazon Web Services Australia Pty Ltd VollzeitAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...
-
Technical Account Manager, Es
vor 4 Wochen
Melbourne, Österreich This Is An It Support Group VollzeitAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...
