Claims Management
Vor 7 Tagen
Manage an industry specific portfolio of customers by developing strong and effective relationships, enhance communication with customers, identify trends and deliver effective case management services to maximise customer and stakeholder engagement. Ultimately leading to a return to the workforce for that customer.Key Responsibilities:Specific responsibilities will include:Proactively develop strong working relationships with customers and develop a partnership approach with all stakeholders to ensure durable return to work outcomes;Be accountable for claims costs, durations and claim outcomes;Undertake quality injury management techniques, ensuring suitable duties plans are proactively in place and being monitored, accurately record information, and conduct on-site customer visits where appropriate;Proactively educate and support customers on a broad range of premium and case management services and ensure they are kept fully informed about their policy, claims and industry trends and initiatives;Work together with claims determination and panel lawyers to assist employers with strategies to prevent injuries, minimise claim durations and encourage stay at and return to work end-to-end;Assist with all claims management activities to ensure consistency and efficiencies are achieved for customers using an end-to-end approach;Develop ways to achieve long term employment outcomes on every claim;Identify practices across industry to provide guidance specific to the industry in which you manage;Understand issues around injury prevention and RTW and work closer with industry to provide greater care to employers;Develop specific knowledge around industries and create a greater understanding of the customers' business and industry.Desirable attributes & Experience:Proven ability to use effective interpersonal skills and devise strategies for building and maintaining strong and effective relationships with stakeholders;Ability to interact and empathise with customers to understand their position, anticipate their needs, and take action to meet their expectations;Well-developed interpersonal skills to interact well with others and develop rapport with customers;Proven ability to conduct negotiations with parties to achieve optimal outcomes;Ability to confidently present information to stakeholders in an individual or group setting to assist with education and customer service;Well-developed written communication skills;Ability to interpret and analyse reports;Proven ability to effectively plan and think ahead to organise work responsibilities, to meet deadlines, and maximise work output;Ability to effectively choose a course of action and develop a solution, showing understanding for the impact or any implications of a decision.How to Apply:For more information or a confidential discussion please email ****** quoting reference number 39767.At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via ****** or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
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