Customer Manager
vor 1 Monat
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At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working.
Our flexible work environment allows you to be your best every day and contribute to the big picture.
Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team.
We embrace diversity and value people who bring personal energy and authenticity to everything they do.
If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.
You'll contribute to: Lead, coach, and mentor a Claims Management team to ensure that performance indicators and objectives are achieved, and the team is successfully managed through organisational change.
Relationship manage a portfolio of industry-aligned customers and actively undertake relationship-building activities with key stakeholders.
Provide guidance and support on statutory and common law claims management and premium issues.
Develop, encourage, and implement strategies for work practice improvements.
Manage customer feedback and escalations and provide feedback and coaching to team members.
Work as a collaborative member of the WorkCover leadership team, engaging across Portfolios and Divisions, sharing knowledge and learning with peers, providing feedback on initiatives and championing the success of others.
A bit about you: Ability to create a team culture that allows people to grow and develop.
Proven ability to lead a team to achieve goals and build mutually rewarding relationships between members.
Ability to interact and empathise with customers to understand their position and how we can best deliver outcomes for them.
Demonstrated ability to provide constructive feedback and guidance in a positive manner.
A proven ability to effectively plan and think ahead with the ability to organise responsibilities, meet deadlines and maximise work output.
A bit about us: Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program.
We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance.
You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.
How do I apply?
Please submit your resume and covering letter to Angela Ng, Manager Talent Acquisition with applications closing at 6pm, Friday 1st November.
We are committed to finding amazing people to fill our vacancies but acknowledge that some standard recruitment processes do not always allow people, especially those from marginalised groups to shine.
If there are any adjustments we can make or support we can offer in our recruitment process that will enable you to best present yourself and fully demonstrate your capability, please let us know how.
Pre-employment checks will be conducted on all prospective employees.
This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check.
The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).
WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included.
Aboriginal and Torres Strait Islander people are encouraged to apply
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