Builder Assessment Team Administrator

vor 1 Monat


Melbourne, Österreich State Government Of Victoria, Australia Vollzeit

Organisation: Victorian Managed Insurance Authority
Salary: Salary not specified
Occupation: Insurance and Superannuation
Reference: VG/1824153
We have a fantastic opportunity in our Domestic Building Insurance division at VMIA for an experienced Builder Assessment Team Administrator.
Utilise your strong administrative and analytical skills and continue to grow in the Insurance industry
Position: Builder Assessment Team Administrator, Domestic Building Insurance at VMIADuration: 12 Months Fixed Term
Location:• Hybrid working• Melbourne CBD close to Flinders St station• Fixed Term Opportunity
Your role:Reporting to the Head of DBI Risk Assessment, you will provide administrative support to the Builder Assessment Team which is part of the Domestic Building Insurance (DBI) Division.
The team reviews and assesses applications for eligibility from building practitioners and insurance for specific projects.
With your excellent communication skills, strong customer focus and attention to detail, you will utilise your proven administrative experience and manage conflicting priorities, as well as a demonstrated ability to communicate sensitively and effectively.
What you do: You will be a self-starter that is solution focused with a proven capacity to problem solve within the scope of the position.You will provide administrative support including record management of the CRM database and electronic data.You perform maintenance checks for CRM database to ensure data integrity for informed and accurate decision making.You liaise with clients such as builders, VMIA's DBI Distributors, building surveyors, homeowners, and deal with or direct specific queries received via email or by phone to appropriate channels.You manage and respond to various incoming and outgoing information via various channels.You operate within clear performance and behavioural expectations, taking accountability to deliver in accordance with agreed time and quality standards, resulting in a positive experience and outcome for the client.You consistently demonstrate positive and constructive behaviour.
You work collegiately across teams and divisions and provide constructive feedback to reinforce behaviour consistent with our values and service delivery principles.You are an active and impactful team contributor of ideas, insights and operational decision making.Who you work with:This is a great opportunity to work closely with the Domestic Building Insurance team where you can maximise your contribution to our business by regularly participating in educational opportunities, researching, networking and partnering with professional organisations.
You will consult regularly with the DBI nominated distributors regarding builder eligibility and policy information.
About you: You have excellent communication, teamwork, and interpersonal skills, with experience working with a broad variety of stakeholders.You have demonstrated administrative and analytical skills.You have strong time management, attention-to-detail and problem-solving skills.You have a strong service orientation and ability to interpret client needs to provide high levels of service delivery and outcomes.You are a highly supportive team player, enjoy an appropriate amount of autonomy to manage your own workload.You operate within clear performance and behavioural expectations, taking accountability to deliver in accordance with agreed time and quality standards.Qualifications: You have demonstrated ability with Microsoft applications Word, PowerPoint, and advanced Excel.You may hold an Administration qualification at Diploma level or have relevant equivalent experience.Benefits:There are many reasons to work at VMIA, here is how we will support you:
Flex Work - VMIA is supportive of hybrid working to help our people perform at their best.Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer.Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation.Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), and Wellness leave.Culture and lifestyle - People are at the heart of everything we doFinancial Support – We offer salary sacrifice, income protection insurance, and discounted public transport.Diversity and Inclusion:Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
How to apply:Please submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you.
Other relevant information:Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment.
Job type: Full time / 12 months
Job classification: Contact:
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