Client Services Officer
vor 10 Stunden
Strategic Lawyers is a premier law firm in Townsville providing high-quality legal services to clients in most areas of law.
The law firm consistently experiences growth and remains a leading business in the region.
This has been achieved through our high-performance team and consistently delivering high-quality life-changing outcomes for clients.
Strategic Lawyers recently purchased a large building in the CBD and have fit it out so that it is optimised for staff satisfaction.
The new facility has awesome facilities including meeting rooms and creche, a staff cafe and kitchen, breakout lounge areas, a massage room, a games area, as well as state-of-the-art offices and meeting rooms.
Our Mission is "Ultimate Service, Superior Performance, Positive Impact." This is about customer service, a high-performance team, and life-changing legal outcomes for our clients.
Team & Culture Strategic Lawyers has a happy, mixed and diverse workforce who are highly successful individually and as a group.
The environment in which you would work is extremely professional, the facilities are first class, and the training you would undertake is designed to help you excel to the highest degree in your field.
Our people are important to us and are the wheels that keep us moving to reach all levels of success individually and as a group.
Job Description This role is critical to ensuring a positive lasting impression is made for all Strategic's employees and all guests visiting our premises.
The role is responsible for all front desk activities and undertaking them in a warm, friendly, effective and professional manner.
As the 'face of Strategic', a high level of customer service, cultural alignment and ability to interact with stakeholders at all levels of the business are extremely important in this role.
Key Responsibilities Assisting the clients in a helpful way with their queries and concernsDeliver an excellent experience to all clients, employees and guestsAssisting the administration of the business to run efficiently and professionallyAnswer and direct telephone calls, booking in new clients, organise outgoing couriers, distribute incoming mail and assist in co-ordination of meeting room bookingsProvide administrative support to a range of business stakeholders.Qualifications Preferably experience in a similar fast-paced senior administration role with strong customer service skillsPreferably experience in a front reception roleWarm, friendly and professional with a customer service focus, 'nothing is too hard'Strong attention to detail and excellent written and verbal communication skillsFlexible, proactive approach to achieving team and business goalsStrong interpersonal skills to build robust working relationships within a dynamic team environment.Additional Information At Strategic we offer:
State-of-the-art offices in the CBDOccasional staff social eventsFriday afternoon drinksPromotion opportunitiesOpportunity for bonuses depending on performanceWellbeing programs including occasional corporate massages for all staffAbility to work with experienced legal professionals.We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success.
If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Apply Now If this sounds like your next career move then apply now.
All applications will be held in strict confidence.
Our preference is both a cover letter addressing the above criteria and also an up-to-date resume for this position.
If suitable, we will contact you quickly for an interview.
We look forward to meeting you.
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