Client Success Team Leader
vor 2 Monaten
Lead a passionate team focused on delivering world-class client support Enjoy a competitive remuneration package, including performance-based incentives and incredible rewards like trips abroad Be part of a fast-growing SaaS company revolutionising the HR industry Are you passionate about delivering exceptional client support, inspiring a growing team, and driving business growth?
Do you thrive on collaboration and innovation in an office environment?
If so, Scout Talent has an exciting opportunity for you
The Opportunity As our Client Success Team Leader, you will lead a growing team, who are passionate about delivering exceptional service and empowering HR teams worldwide to attract, nurture, and hire exceptional talent.
This role is not for the faint-hearted.
You'll be at the forefront, leading by example, and navigating through the challenges that come with building and managing a team in its infancy.
Your resilience and passion for customer service will be key as you elevate client support standards and drive business growth.
Responsibilities Include: Lead and Inspire: Guide a dedicated team, ensuring customer satisfaction and efficient problem resolution. Client Onboarding and Engagement: Develop strategies for onboarding, training, and enhancing overall client experience. Coach and Mentor: Help your team grow in their careers by developing their skills and fostering a culture of continuous improvement. Product Demonstration: Join our Sales & Account Executives in client meetings to showcase our software product. Technical Support: Troubleshoot and answer questions regarding our software. Voice of the Client: Work closely with our Product and Development Teams to represent client needs during product design and testing phases. Data-Driven Decisions: Leverage data for client and sales benefits and manage budgets efficiently. Who We're Looking For: Experienced Leader: Proven experience in leading a customer support or client success team, especially in a tech-focused environment. Client-Centric: A knack for understanding client needs and delivering solutions that exceed expectations. Resilient and Tech-Savvy: Thrive in challenging environments with a passion for technology and SaaS. Passionate Coach: Dedication to coaching and growing your team, encouraging their professional development. Sales Acumen: Understanding of sales strategies and their relation to client success initiatives. Industry Knowledge: Familiarity with HR and recruitment, especially within a tech context (highly desirable but not required). Office Enthusiast: Enjoy being in the office five days a week, building relationships, and fostering a collaborative environment. Skills & Experience: Experience leading a team Background in client/customer support Process improvement Effective communication skills Excellent organisational and decision-making skills Experience in a SaaS customer success leadership role (highly desirable but not essential) Talent Acquisition experience (highly desirable but not essential) What are the benefits on offer? An attractive remuneration package will be negotiated with the successful candidate in line with skills and experience.
Your package will be made up of a base salary and performance-based incentives.
The chance to join a well-established global organisation and get in at the early stages of our next phase of growth.
About Scout Talent Group Our purpose is to Connect People to Grow Companies, Careers and Communities.
Our company values are part of our DNA and guide our decision making.
We're super passionate about Talent Acquisition because we know that for an organisation to reach its full potential and really make a difference, it needs the best people.
The SaaS solutions we offer companies across Australia, Canada and the US enable HR or People & Culture teams to attract, nurture and hire great talent.
We've grown exponentially since our launch in 2009.
Today our software products have over 9000 monthly users across more than 1000 organisations.
We're a fast growing recruitment technology company, on a path to IPO, and we're only just getting started
Ready to Apply? If you are interested in joining the team, Apply NOW
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