Team Leader, Client Services
vor 1 Monat
As the Team Leader, Client Services, you will demonstrate ownership of the quality of client services through leading the Client Services Support team, ensuring adequate rostering, delegating tasks and providing coaching and training to the Client Service Support Assistants.Key responsibilities include:Assist in the recruitment process of hiring staff through internal and external agencies. Develop and maintain a training and operating procedures document for use when onboarding new Client Services Support team members.Manage escalated client enquiries and provide subsequent support or coaching to Client Service Assistants.Assist the Senior Manager of Client Engagement in highlighting operational risks and areas for improvement.Organise one-on-one staff meetings and development plans, and ensure training is maintained for all Client Services team members. Where required, instigate constructive performance feedback in accordance with relevant directives.Possess a high-level understanding of QRIDA policies, procedures, program guidelines, application processes, application portals and roles and responsibilities of QRIDA personnel.Working at QRIDA means an opportunity to learn, further your career, have your ideas heard and make a difference for rural and regional Australians every day. Our team enjoys flexible working arrangements, employee assistance and benefits programs, rewarding training opportunities, and a healthy balance between work and life commitments. QRIDA is a small organisation of just over two hundred employees. We value diversity in our community and work hard to foster an environment of inclusivity and trust.The Queensland Rural and Industry Development Authority (QRIDA) is a specialist provider of government financial and advisory support to rural and regional Queensland. As a statutory body of the Queensland Government, we have been helping primary producers and industry recover from natural disaster, improve sustainability and profitability, make a start in business, and overcome difficult conditions, for over 30 years. QRIDA is empowered under the Rural and Regional Adjustment Act 1994 to deliver additional programs and services across a range of industry sectors and to local, state and territory governments throughout Australia and for the Australian Government.
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Team Leader
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Brisbane, Österreich Harness Energy Services Pty Ltd VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Harness Energy Services Pty LtdBrisbane, QLDFull time Harness is a people-focused organisation committed to helping individuals and businesses achieve their full potential.As a Labour Hire provider, Registered Training Organisation (RTO), Group Training Organisation (GTO), and Indigenous...
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Brisbane, Österreich Harness Energy Services Pty Ltd VollzeitSupervisors/Team Leaders (Call Centre & Customer Service)Full timeHarness Energy Services Pty LtdBrisbane, QLDFull timeHarness is a people-focused organisation committed to helping individuals and businesses achieve their full potential. As a Labour Hire provider, Registered Training Organisation (RTO), Group Training Organisation (GTO), and Indigenous...
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Brisbane, Österreich Queensland University Of Technology VollzeitTeam Leader, Client Technology, Digital Business SolutionsTeam Leader, Client Technology, Digital Business Solutions, Administrative Division, Queensland University of Technology Reference number: 24676bTerm: Ongoing, full-time basisRemuneration: $152,734 to $160,006 pa (HEW9) (inclusive of $129,062 to $135,207 salary pa, 17% superannuation and 17.5%...
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Brisbane, Österreich Tideri Jobbörse VollzeitTeam Leader, Client Technology, Digital Business Solutions Team Leader, Client Technology, Digital Business Solutions, Administrative Division, Queensland University of Technology Reference number: 24676b Term: Ongoing, full-time basis Remuneration: $152,734 to $160,006 pa (HEW9) (inclusive of $129,062 to $135,207 salary pa, 17% superannuation and 17.5%...
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