Contact Centre Manager
vor 1 Monat
Take the next step. Be part of something bigger at Suncorp.Location: Melbourne, Hobart, Adelaide or PerthThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge, and Risk Management. These disciplines must be underpinned by a business that is efficient & complies with safe practice through an enabled & resilient workforce.This role is key in implementing Suncorp's strategic direction and delivering transformational change in a fast-paced environment.Key responsibilities include:Drive sales and service excellence for the Shannons Consumer function as part of the Shannons Leadership teamLead the Ethos Productivity Program across the centre to ensure consistency and a culture of best practices for our business and customersLead and enable a customer-focused, high-performance culture with a balance between financials, customer, and riskDrive change management practices with the leadership team to ensure changes are embedded and benefit profile is achievedLead and develop the capability of others through effective coaching, mentoring, professional development, and strong performance managementEmbed a risk maturity, safety-first focus, and accountable culture across teams.Skills & Experience:8+ years' experience in a related fieldAt least 5 years' experience in insurance, financial services, or contact centre environmentProven record of achievement in leading large teams in a customer service businessDemonstrated ability to use customer insights and commercial acumen to drive performance across financial, productivity, risk, and people metrics.Strong leadership skills, including the ability to mentor and develop teams.At Suncorp, we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.Advertised: 22 Nov 2024 AUS Eastern Daylight TimeApplications close: 06 Dec 2024 AUS Eastern Daylight Time
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Armidale - Team Manager Contact Centre
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitRegional Australia Bank is looking for an experienced leader to join our Contact Centre as Team Manager.This key role offers an exciting opportunity to contribute to a high-performing team and drive exceptional customer service.Who We're Looking For: We're seeking a motivated, customer-focused leader with experience, ideally within banking or financial...
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Contact Centre Officer
vor 2 Wochen
Melbourne, Österreich Telstra-Health VollzeitWe are currently recruiting several Contact Centre Operator roles to provide world class customer service for participants and healthcare professionals that contact the National Cancer Screening Register.At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing...
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Contact Centre Team Leader
vor 2 Monaten
Melbourne, Österreich Study Select VollzeitHow to Become a Contact Centre Team Leader in Australia: careers in CommunicationsDefinition of a Contact Centre Team LeaderThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.This position is designed for individuals who thrive in...
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Contact Centre Manager
vor 1 Monat
Melbourne, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.Location: Melbourne, Hobart, Adelaide or PerthThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core...
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Contact Centre Manager
vor 1 Monat
Melbourne, Österreich Suncorp VollzeitAttractive salary + bonus + great benefitsThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge and Risk...
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Contact Centre Team Leader
vor 1 Monat
Melbourne, Österreich Coursefinder Australia Pty Ltd VollzeitHow to Become a Contact Centre Team Leader: Australian Careers in CommunicationsThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.These leaders are responsible for overseeing a team of customer service representatives, ensuring that...
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Contact Centre Officer
vor 1 Woche
Melbourne, Österreich Telstra Health Pty VollzeitWe are currently recruiting several Contact Centre Operator roles to provide world-class customer service for participants and healthcare professionals that contact the National Cancer Screening Register.At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing...
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Sales Contact Centres Campaign Manager
vor 1 Monat
Melbourne, Österreich Optus VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
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Sales Contact Centres Campaign Manager
vor 1 Woche
Melbourne, Österreich Singtel Group VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
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Sales Contact Centres Campaign Manager
vor 1 Woche
Melbourne, Österreich Optus VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
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Contact Centre Consultant
vor 1 Monat
Melbourne, Österreich Belgravia Leisure VollzeitVIC, Abbotsford 3067 Contact Centre Consultant VIC, Abbotsford 3067 Looking for flexibility in your role with a modern office and great public transport access?Are you a great problem-solver?Do you love providing great customer experiences for a wide range of people?Do you have a great phone manner and 'smile in your voice'?Part-time opportunities...
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Insurance Claims Contact Centre Manager
vor 2 Wochen
Melbourne, Österreich Link Group VollzeitOverviewThe role of Insurance Claims Contact Centre Claims (ICCC) Manager is to lead the Contact Centre and Teams servicing clients, members and claimants with overall responsibility for direct and indirect reports. This role is both challenging and changing continuously as you will be expected to shape the future of the centre, be committed to delivering...
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Insurance Claims Contact Centre Manager
vor 2 Wochen
Melbourne, Österreich Link Group VollzeitOverview The role of Insurance Claims Contact Centre Claims (ICCC) Manager is to lead the Contact Centre and Teams servicing clients, members and claimants with overall responsibility for direct and indirect reports.This role is both challenging and changing continuously as you will be expected to shape the future of the centre, be committed to delivering...
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Hr Advisor
vor 2 Monaten
Melbourne, Österreich Jet2.Com VollzeitHere at Jet2holidays, we're looking for a HR Advisor to support our Contact Centre area of the business.The role will be based at our Head Office in Leeds and you'll be supporting 1000+ colleagues within our contact centre.Reporting to the HR Business Partner, our HR Advisor will provide generalist HR advice, support and guidance to some of our senior...
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Centre Manager
vor 1 Monat
Melbourne, Österreich Kids Early Learning Centre VollzeitChildcare & Outside School Hours Care (Education & Training)Full timeSalary $80K - $95K + Super + 12.5% Annual BonusAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team?We are seeking a dynamic and proactive Centre Manager at Kool Kids Early Learning Centre - Ashmore to join our team and...
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Customer Contact Centre Consultant
vor 2 Monaten
Melbourne, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
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Link Group | Insurance Claims Contact Centre Manager
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitOverview The role of Insurance Claims Contact Centre Claims (ICCC) Manager is to lead the Contact Centre and Teams servicing clients, members and claimants with overall responsibility for direct and indirect reports.This role is both challenging and changing continuously as you will be expected to shape the future of the centre, be committed to delivering...
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Contact Centre Consultant
vor 1 Monat
Melbourne, Österreich Southern Metropolitan Cemeteries Trust VollzeitAbout Us We create extraordinary experiences, we create memories, we take care of our shared heritage.This means careers where we have to innovate and always push for better.This is a world where we bring together our love for the natural environment and our care for one another.This is where you'll discover something new, every day.As part of our Customer...
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Contact Centre Operator Level 2
vor 2 Monaten
Melbourne, Österreich Ingenico Group VollzeitCompany:Location: Melbourne, AU, 03072Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed...
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Insurance Consultant
vor 4 Wochen
Melbourne, Österreich Police Credit Union Ltd VollzeitAdd expected salary to your profile for insightsA role you'll love, with the sweet perks you crave.At Police Credit Union you don't just work with us, you learn with us and grow with us.About the roleAs an Insurance Consultant, you'll proudly provide a customer experience that is second to none to our Members in our Contact Centre.Your role will be to...
