Contact Centre Consultant
vor 1 Monat
About Us We create extraordinary experiences, we create memories, we take care of our shared heritage.
This means careers where we have to innovate and always push for better.
This is a world where we bring together our love for the natural environment and our care for one another.
This is where you'll discover something new, every day.
As part of our Customer Experience Team, you'll be at the forefront of creating a positive and empathetic experience for our customers.
With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.
The Role Located at our beautiful Springvale Botanical Cemetery, this full time Contact Centre role will have you at the forefront of creating a positive and empathetic experience for our customers and community.
With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.
In addition to this, you will be responsible for: Providing positive, empathetic, and professional service to our customers.
Educating our customers on products and services available.
Liaising with internal and external stakeholders to meet the needs of our customers.
Problem solving and making decisions to meet customer and business needs.
About you To be successful in this role you will: Have excellent customer service skills with an empathetic approach.
Be a proactive individual with an eye for detail and the ability to prioritise tasks.
Have a proven ability to work collaboratively across multiple departments.
Be able to learn new systems and processes.
What's on offer?
We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits: Access to Leadership and Development Programs to foster professional growth and advancement.
Employee Health, Wellbeing and Assistance Programs including complimentary onsite osteopath services.
A supportive and people-centric culture within a purpose-driven organisation.
Flexible working arrangements.
Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
The opportunity to purchase additional annual leave.
Discounts available at our employee café and onsite florists.
SMCT is an equal opportunity employer, a Diversity Council Australia Member and is proudly endorsed by WORK180 in our ongoing commitment to raising workplace standards for all.
We care for our colleagues and the community we serve.
To protect one another it is a requirement that all successful candidates complete background checks.
If you have any access requirements which restrict you from fully participating in our recruitment process, please contact ****** so that we can discuss necessary adjustments.
For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.
-
Contact Centre Consultant
vor 1 Monat
Melbourne, Österreich Belgravia Leisure VollzeitVIC, Abbotsford 3067 Contact Centre Consultant VIC, Abbotsford 3067 Looking for flexibility in your role with a modern office and great public transport access?Are you a great problem-solver?Do you love providing great customer experiences for a wide range of people?Do you have a great phone manner and 'smile in your voice'?Part-time opportunities...
-
Customer Contact Centre Consultant
vor 2 Monaten
Melbourne, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
-
Insurance Consultant
vor 4 Wochen
Melbourne, Österreich Police Credit Union Ltd VollzeitAdd expected salary to your profile for insightsA role you'll love, with the sweet perks you crave.At Police Credit Union you don't just work with us, you learn with us and grow with us.About the roleAs an Insurance Consultant, you'll proudly provide a customer experience that is second to none to our Members in our Contact Centre.Your role will be to...
-
Contact Centre Officer
vor 1 Woche
Melbourne, Österreich Telstra Health Pty VollzeitWe are currently recruiting several Contact Centre Operator roles to provide world-class customer service for participants and healthcare professionals that contact the National Cancer Screening Register.At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing...
-
Contact Centre Officer
vor 2 Wochen
Melbourne, Österreich Telstra-Health VollzeitWe are currently recruiting several Contact Centre Operator roles to provide world class customer service for participants and healthcare professionals that contact the National Cancer Screening Register.At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing...
-
Contact Centre Team Leader
vor 2 Monaten
Melbourne, Österreich Study Select VollzeitHow to Become a Contact Centre Team Leader in Australia: careers in CommunicationsDefinition of a Contact Centre Team LeaderThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.This position is designed for individuals who thrive in...
-
Contact Centre Team Leader
vor 1 Monat
Melbourne, Österreich Coursefinder Australia Pty Ltd VollzeitHow to Become a Contact Centre Team Leader: Australian Careers in CommunicationsThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.These leaders are responsible for overseeing a team of customer service representatives, ensuring that...
-
Contact Centre Manager
vor 1 Monat
Melbourne, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.Location: Melbourne, Hobart, Adelaide or PerthThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core...
-
Contact Centre Manager
vor 1 Monat
Melbourne, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.Location: Melbourne, Hobart, Adelaide or PerthThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core...
-
Contact Centre Manager
vor 1 Monat
Melbourne, Österreich Suncorp VollzeitAttractive salary + bonus + great benefitsThe purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge and Risk...
-
Armidale - Team Manager Contact Centre
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitRegional Australia Bank is looking for an experienced leader to join our Contact Centre as Team Manager.This key role offers an exciting opportunity to contribute to a high-performing team and drive exceptional customer service.Who We're Looking For: We're seeking a motivated, customer-focused leader with experience, ideally within banking or financial...
-
Police Credit Union Ltd | Insurance Consultant
vor 4 Wochen
Melbourne, Österreich Buscojobs VollzeitAdd expected salary to your profile for insightsA role you'll love, with the sweet perks you crave. At Police Credit Union you don't just work with us, you learn with us and grow with us.About the role As an Insurance Consultant, you'll proudly provide a customer experience that is second to none to our Members in our Contact Centre.Your role will be to...
-
Hr Advisor
vor 2 Monaten
Melbourne, Österreich Jet2.Com VollzeitHere at Jet2holidays, we're looking for a HR Advisor to support our Contact Centre area of the business.The role will be based at our Head Office in Leeds and you'll be supporting 1000+ colleagues within our contact centre.Reporting to the HR Business Partner, our HR Advisor will provide generalist HR advice, support and guidance to some of our senior...
-
Sales Contact Centres Campaign Manager
vor 1 Monat
Melbourne, Österreich Optus VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
-
Sales Contact Centres Campaign Manager
vor 1 Woche
Melbourne, Österreich Singtel Group VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
-
Sales Contact Centres Campaign Manager
vor 1 Woche
Melbourne, Österreich Optus VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
-
North Service Centre Consultant
vor 3 Wochen
Melbourne, Österreich AMP VollzeitThis is a North Service Centre Consultant role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at AMP 🧐🧐## Job Description If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a...
-
Insurance Claims Contact Centre Manager
vor 2 Wochen
Melbourne, Österreich Link Group VollzeitOverview The role of Insurance Claims Contact Centre Claims (ICCC) Manager is to lead the Contact Centre and Teams servicing clients, members and claimants with overall responsibility for direct and indirect reports.This role is both challenging and changing continuously as you will be expected to shape the future of the centre, be committed to delivering...
-
Insurance Claims Contact Centre Manager
vor 2 Wochen
Melbourne, Österreich Link Group VollzeitOverviewThe role of Insurance Claims Contact Centre Claims (ICCC) Manager is to lead the Contact Centre and Teams servicing clients, members and claimants with overall responsibility for direct and indirect reports. This role is both challenging and changing continuously as you will be expected to shape the future of the centre, be committed to delivering...
-
Contact Centre Operator Level 2
vor 2 Monaten
Melbourne, Österreich Ingenico Group VollzeitCompany:Location: Melbourne, AU, 03072Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed...
