Engagement Officer
vor 1 Monat
Great People. Great Careers. Excellent HealthcareDPV Health is a leading healthcare service provider in Melbourne's northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services.Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive.Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.That's the DPV Health Way. For a full list of our benefits and more on great careers at DPV Health, please see our website.Job DescriptionGreatness starts hereThe Engagement Officer is a pivotal role ensuring strategic client growth and improving client experience, particularly when joining DPV Health. This position is responsible for converting potential client enquiries to new clients, meeting demands of the community and strengthening client relationships, and building DPV Health's credibility through a positive on-boarding process.You will also be responsible for:Achieving positive outcomes for Home Care Packages and other clients that access DPV Health ServicesEnsure all HCP clients enquiries are responded to within required timeframesWork with the client and or their representative to understand goals and to develop a schedule of services in line with their Home Care Package ensuring clients choice and control has been reflectedUndertake assessments based on client needs, Home Care Package, and DPV's ability to deliver against client's aspirationsAs an Engagement Officer, you will not only collaborate and work within a team but also be allocated a caseload to manage clients Home Care PackagesDemonstrates behaviours which aligned with DPV Health Values and Code of ConductDesired Skills and ExperienceBring your great, everydayTo be considered for this role, you will need the following:Relevant Diploma or Cert IV qualifications in Community Services, Disability or Aged Care.Must have Home Care Package experienceKnowledge of My Aged Care and PRODA service provider portalsAdvanced customer service skills (written and verbal) and strong negotiation skillsThe Ability to analysis and interpret Home Care Package guidelinesExperience with client management software systemsWell-developed prioritisation and organisational skills with the ability to meet deadlinesThe fine printSuccessful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.Full driver license and travel between sites required.Level 2 First Aid CertificateOur Talent ExperienceWe kindly request you include a covering letter, addressed to Milad Mate, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.For further information, please contact Milad Mate, Engagement Team Leader on ******. Interviews will be scheduled as they are received, so please don't delay.To view the Position Description, please click hereClosing date for applications will be 8th November 2024Make your next move, a great one Click Apply now belowWhile we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact ******.
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