Clinical Services Receptionist

Salary: $69,694 - $82,912 + up to 15.4% superannuation - ASC Grade 3
Location: Canberra
Type: Fixed Term Full Time
Applications close at 11:30pm AEDT 10 January 2024 (late applications will not be accepted).
The Australian Sports Commission is embarking on the Green and Gold decade.
An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games.
We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.
About the team – AIS Clinical Services provides system leadership and clinical support to Australia's high performance system, including National Sporting Organisations (NSOs), the National Institutes Network (NIN), coaches and athletes.
AIS Clinical Services operates on a flexible and agile model to provide the right support to the right athletes at the right time.
All functions of AIS Clinical Services are aligned with AIS strategic objectives to achieve sustainable success of Australia's high performance athletes in the international arena.
AIS Clinical Services provides system leadership on matters of integrity, the health & welfare of athletes and excellence in the delivery of clinical services.
About the role – The focus of this role is to provide professional reception and appointment management for AIS Clinical Services (Sports Medicine and Physical Therapies), and administrative support to the Clinical Services staff.
Under direction from the Clinical Services Practice Manager, the Clinical Services Receptionist will deliver quality service and support to achieve business outcomes.
This includes: Provide professional frontline reception services for AIS Clinical Services including call management, appointment booking services, room bookings, and maintenance of a professional reception area. Maintenance of the practice schedule and equipment through practice management software and innovative applications and spreadsheets. Under the guidance of the Practice Manager, provide administrative support to the Chief Medical Officer (CMO). Provide support to the Clinical Services team in relation to athlete servicing, including assistance with record keeping, management of external appointments and sending referrals. Under the direction of the Practice Manager, assist with administrative day-to-day operation requirements of the Clinical Services staff, including arranging and coordinating meetings, workshops, seminars, conferences and committees, associated travel arrangements and itineraries for staff and national/international visitors. Under the direction of the Practice Manager, assist with some basic financial requirements of the department including producing and sending invoices, and assisting contractors. Actively promote and role model the ASC values of Excellence, Integrity, Respect and Teamwork, and contribute to positive organisational change, effective communication, and continuous improvement at the ASC. Act as a point of contact/receptionist for visitors and staff presenting to the AIS High Performance Centre and perform other tasks as required/requested. About you – Work collaboratively as part of a high performing team/organisation, establishing and maintaining effective partnerships with key internal and/or external stakeholders to deliver high quality business outcomes.
We are looking for a motivated individual with excellent attention to detail and experience delivering reception and administrative support.
The successful candidate will possess a strong commitment to upholding the ASC values of Excellence, Integrity, Respect and Teamwork.
They will have a strong sense of positive culture and value a learning experience and challenge.
The candidate must possess maturity, observance of confidentiality and clinical governance structures, ability to seek and apply feedback effectively, and a commitment to collaboration and teamwork.
Those with a continuous improvement mindset and dedication to assisting others are encouraged to apply.
The successful candidate will require: Working with Vulnerable People Clearance card for ACT. Current First Aid and CPR Certificates. Strong preference given to those with a background of medical or allied health reception experience. Ability to multitask in a reception context. Motivation to work both autonomously and under direct supervision. Ability to assist and mentor casual reception team members when fully trained. A commitment to adhering to the ASC learning and development framework, and a proven desire to further develop. Previous experience with Microsoft Office Application and practice management software highly regarded. A track record of high-level engagement in a previous/current role. This position is offered as a FIXED TERM full-time position until May 2, 2025.
Applicants that are available part-time may be considered.
Why work with us? We have offices located in Canberra, Melbourne and Sydney.
Across all locations, we offer:
Options for flexible working arrangements. Annual allowances towards training based on individualised career goals. Access to a customised ASC L&D calendar for ongoing professional and career development. Generous superannuation scheme with up to 15.4% employer contributions. Corporate discount on AIS Shop merchandise. Access to Clearinghouse for Sport, an information sharing platform for sporting professionals. Additionally, our Canberra campus offers: Free onsite parking Onsite facilities including café, dining hall, gym, and swimming pool. Priority placement for your children to access the award winning, onsite AIS Caretaker's Cottage Childcare Centre. If you have any questions about this opportunity, please contact:
Contact Officer: Clare Reid, Practice Manager Phone number: Email address: Eligibility To be eligible for employment with the Australian Sports Commission, it is preferred that applicants are Australian citizens or permanent residents of Australia.
As part of the Commonwealth Child Safety Framework, the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector.
This position requires a Working with Vulnerable/Children People check to obtain employment.
Notes The ASC is committed to protecting children from harm.
We require all applicants that will work with children to undergo screening processes prior to appointment. Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised. The ASC operates under the Australian Sports Commission Act 1989 and is separate from the Public Service Act 1999.
The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency. If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email or phone . Acknowledgement of Country The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation.
The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present.
The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.
Application and Job Description The Job Description can be downloaded from the attachment below.
The application form will include these questions:
Referencing the job description, please describe why you believe you are suitable for this position, including listing your key relevant achievements [up to 750 words] The ASC's shared values are respect, integrity, teamwork and excellence.
Please describe which resonates with you and why [up to 300 words] #J-18808-Ljbffr