Reward Operations Manager
vor 1 Monat
Reward Operations ManagerApply locations Victoria time type Full time posted on Posted 2 Days Ago job requisition id R012110
About the Job Beauty Loop is continuing to grow and innovate it continues to be Australia's most beloved Beauty Loyalty program.
We are delivering change through the implementation of world class technology platforms (both within the loyalty space and via other MECCA teams), innovation in rewards and experiences as well as improved back end and reporting processes.
As the Reward Operations Manager, you will ensure the on-time delivery of sample stock for Beauty Loop campaigns and leads operations for key Beauty Loop Box initiatives.
We are looking for an experienced candidate with skills in inventory management, stakeholder engagement, planning, and has strong attention to detail.
The ideal candidate will have a passion for delivering best in class, whilst having an agile mind set – hungry to deliver the best for our Beauty Loop Members.
You are someone who is self-driven, thrives in autonomous roles, and takes ownership to achieve results with an agile mindset.
The role you could Play Act as the second-in-command (2IC) for all Beauty Loop operational tasks, ensuring smooth execution and efficiency.Collaborate with the packing house to streamline processes and ensure timely fulfillment of campaigns.Lead planning meetings prior to campaign launch, sharing confirmed reward details, gathering feedback from brands and the B&B team, and aligning on communication strategies.Engage with the wider loyalty team for reward sourcing input, alongside a laser focus on delighting the customer and commercial imperatives.Work closely with Brands and the Buying & Brand (B&B) teams to ensure on-time reward shipments, collaborating with the Samples Coordinator to improve processes and efficiencies.Oversee budget management for rewards and cost of goods, ensuring campaigns remain within budget.Manage Post-Implementation Reviews (PIR) for campaigns, ensuring all stakeholders complete their reviews on time and provide consistent messaging.Manage the full lifecycle of Beauty Loop Box campaigns, from initial planning to final delivery, ensuring timely execution of all operational milestones.Drive operational excellence in receiving rewards, ensuring timely arrival and correct volumes of goods.Serve as the primary point of contact for brand partners, ensuring clear communication and facilitating the development of toolkits and bespoke planning resources as needed.Own the communication process with brands, ensuring all necessary requirements are met before proposals are put forward to head of loyalty and senior operations manager.Support the successful delivery of new initiatives within the Beauty Loop program, ensuring smooth integration with brand partner activities.Lead change management efforts, analysing the impact on brand partners and ensuring effective communication and transition throughout the process.What You Will Bring Ability to execute with excellent project management and organisational skills.Ability to meet deadlines and manage competing priorities.Outstanding attention to detail.Data-driven and analytical mindset.Thrives in a fast-paced retail environment with proven ability to operate autonomously, and deal with change and ambiguity.Excellent stakeholder management skills, with the ability to influence outcomes.Innovative thinker known for challenging the status quo.Strong at building presentations and presenting to large audiences.Your life at MECCA Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering.Health and well-being initiatives.Reward and recognition programs.Access to bonus and incentive programs.Quarterly product allowance.Unlimited 40% discount.There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit www.mecca.com.au/careers.
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