It Support Specialist
Vor 2 Tagen
This is a IT Support Specialist role with one of the leading companies in AU right now -- THE ICONIC -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off. More About the Role at THE ICONIC You will be part of a dedicated group of IT Support Specialists, Business Partners & Systems Engineers who will be supporting all Iconites with any technology queries or issues.
What you'll be doing Feet on ground support across all 3 hubs, primarily based at our Head Office Provide exceptional IT support experiences to all internal business customers Ensure all support issues and requests are logged and tracked in the ticketing tool Proactively responding to all customers in accordance with defined SLA's Troubleshooting and diagnosing technical issues, remotely, via email and in person Hardware support of laptop, desktop and printing devices Software installation and support of commercial and bespoke systems Liaising with suppliers to facilitate support of externally managed solutions Maintain knowledge bases including documentation of solutions, workarounds and processes AV and video conference support Management and tracking of assets within the asset management system Ensuring compliance with company policies, procedures and standards What we are looking for Similar expereince in a previous role Enthusiastic and 'can-do' attitude Passion for IT and providing exceptional customer experiences Professional presentation and clear communication skills Excellent written and verbal communication skills A willingness to travel and support other hub locations when required A practical quick learner who is open to new challenges Growth mind-set, we never stop learning
Technical Experience Experience working with a Service Desk Ticketing System Experience working with PC and Apple products including: Microsoft Windows O/S, Microsoft Office, Office 365, Google Workspaces, Mac OSX, Apple iOS and Android Experience of working with Microsoft Windows Server environments and Active Directory Experience of working with MDM technologies such as MobileIron and Jamff A practical understanding of the ITIL framework Basic understanding of network concepts If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like THE ICONIC. ? Applying here is the first step in the hiring process for this role at THE ICONIC. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
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