Healius | Technical Service Analyst Qld
Vor 2 Tagen
Lumus is a privately held company providing world-class diagnostic services to consumers and doctors across Australia.
We are supported by a team of Radiologists operating through a national network of 150 imaging centres and hospitals.
We are embarking on a major strategic transformation journey to re-imagine healthcare and create customer-centric health services that leverage the latest technologies.
Lumus is looking to transform the company's business capabilities using best-in-class clinical systems and digitisation to improve the diagnostics journey for patients, doctors, and ologists.
Lumus Imaging has an exciting opportunity for a full time permanent Technical Service Analyst in Queensland
The role is reporting to the Service Centre Manager, the Technical Services Analyst plays a vital role in providing high-quality technical support and services to end-users and ensuring the efficient operation of IT systems.
This role involves diagnosing and resolving technical issues, managing service requests, and contributing to the continuous improvement of IT support processes.
The Technical Services Analyst will work closely with other IT staff and departments to deliver timely and effective solutions.
Key Responsibilities Technical Support and Troubleshooting: Provide first and second-level technical support to end-users for hardware, software, and network issues.
Diagnose and resolve technical problems related to operating systems, applications, and hardware.
Escalate complex issues to higher-level support or specialised teams as needed.
Service Request Management: Manage and prioritise service requests and incidents through a ticketing system, ensuring that they are addressed in a timely manner.
Document and track issues and resolutions to ensure accurate and up-to-date records.
System Monitoring and Maintenance: Monitor system performance and availability to proactively identify and address potential issues.
Perform routine maintenance tasks, including software updates, patches, and system backups.
User Support and Training: Assist end-users with onboarding and setup, including configuring devices and applications.
Provide training and guidance to users on best practices and the effective use of IT resources.
Process Improvement: Analyse support metrics and feedback to identify trends and areas for improvement.
Recommend and implement changes to processes and procedures to enhance service delivery and efficiency.
Documentation and Reporting: Maintain accurate and comprehensive documentation for technical procedures, configurations, and troubleshooting steps.
Prepare reports on incident trends, service performance, and other relevant metrics.
Collaboration and Communication: Work collaboratively with other IT team members to resolve issues and support departmental goals.
Communicate effectively with users, providing clear explanations and updates on technical issues and resolutions.
Compliance and Security: Ensure compliance with Lumus' policies and procedures, including security protocols and data protection regulations.
Requirements Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven experience (2-4 years) in a technical support or IT services role.
Strong technical knowledge of computer systems, networks, and applications.
Experience with IT service management tools and ticketing systems (e.g., ServiceNow, JIRA).
Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with ITIL practices and principles is a plus.
Benefits and Wellbeing As part of working for Lumus, you will have access to a range of benefits including:
Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
Corporate health insurance discounts , banking benefits and novated leasing salary packaging.
Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our commitment to diversity and inclusion Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace.
We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work.
We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is a part of the Commonwealth Government's Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter.
Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
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