Service Desk Technical Lead

vor 2 Wochen


Melbourne, Österreich Youi Insurance Vollzeit

The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery.
This role is all about ensuring exceptional first-line IT support for hardware, software, and user account management, ensuring our internal teams have the tools and systems they need to operate at their best.
In this fast-paced, high-demand environment, you'll play a pivotal role in maintaining operational efficiency and driving continuous improvement by leveraging your technical expertise and acumen, while mentoring and coaching team members to help them grow in their roles and develop their skills.
As part of a dynamic and collaborative team, you will be expected to lead by example, fostering a culture of high standards, accountability, and continuous learning.
If you're someone who thrives in a challenging environment, is driven to make a meaningful impact, and enjoys coaching others, we'd love to hear from you.
Join Youi and contribute to shaping the future of IT support across the business, while being part of a values-driven, high-performance team.
Ways of working This role is based entirely on site at our Sunshine Coast headquarters, with occasional travel to our Chermside and Fortitude Valley offices in a company car.
Key priorities Provide technical leadership by guiding Service Desk operations to align with company goals, focusing on endpoint hardware, software, security, and user account management.Enhance operational efficiency by applying your technical skills to maintain a secure and stable hardware fleet, streamline Service Desk processes, and drive improvements through technology and best practices.Lead by example by setting a high standard of IT support and service across the organisation.Support team skills growth by onboarding and mentoring new team members effectively.Ensure service excellence by overseeing daily operations to consistently meet high standards in service delivery.Safeguard system health by ensuring timely completion of key maintenance tasks, including hardware and software installations and vulnerability management.About you Experience in a Service Desk or similar IT specialist role (2+ years is a general indicator).Experience in a technical or people management role is advantageous.Proven ability to lead a team, with a focus on consistently monitoring quality and output, is highly valued.Experience in evaluating and recommending new software or platforms and supporting their adoption and implementation.Skilled in building and maintaining relationships with key stakeholders.Demonstrated ability to make informed, independent decisions that align with IT policies, budget limitations, and risk management principles.Completion of Year 12 or an equivalent qualification.Preferred, but not required: A degree in Information Technology or a related field is highly desirable (equivalent IT certifications will also be considered).Leadership or management qualifications are beneficial.ITIL4 certification is preferred.How to apply We would love the opportunity to get to know you better, but we know it works both ways.
Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.
Youi is a part of the Circle Back Initiative, and we commit to responding to every application via our Talent Management Software.
Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers.
About Youi At Youi, we believe in challenging the status quo.
We're not your typical insurance company - and that extends to how we sell insurance and hire our team.
With over 2,300 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.
We pride ourselves on our diversity and individuality, both among our employees and the customers we serve.
We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.
Our company values – being dynamic, human-focused, awesome service, honest, and passionate – guide everything we do.
We recognise and value the contributions of each team member to our culture and success.
At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.
#J-18808-Ljbffr



  • Melbourne, Österreich Youi Pty Ltd Vollzeit

    Apply now Job no: 501752 Work type: 38 HOUR WK - NOT ROSTERED Location: SUNSHINE COAST Categories: Information Technology Service Desk Technical Lead About the role The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery.This role is all...


  • Melbourne, Österreich Source Central Partners Vollzeit

    Help Desk & IT Support (Information & Communication Technology) Full time Source Central is a Managed Service Provider who has been operating in Melbourne for 15+ years, looking after many industry verticals with customers in the SMB Corporate, Enterprise, and Primary/Secondary Education spaces.Source Central also acquired telecommunications company Datamini...


  • Melbourne, Österreich Source Central Partners Vollzeit

    Help Desk & IT Support (Information & Communication Technology)Full timeSource Central is a Managed Service Provider who has been operating in Melbourne for 15+ years, looking after many industry verticals with customers in the SMB Corporate, Enterprise, and Primary/Secondary Education spaces. Source Central also acquired telecommunications company Datamini...


  • Melbourne, Österreich Baby Bunting Group Limited Vollzeit

    Your New Role At Baby Bunting, we're on a mission to support and empower parents on their parenting journey, and that means providing a huge range of products from local and global leading brands and exceptional services across our 70+ stores and website.As we continue to scale our store footprint and grow our team, we're looking for a Service Desk Team...

  • Service Desk Team Lead

    vor 2 Wochen


    Melbourne, Österreich Australian Health Practitioner Regulation Agency Vollzeit

    Job no: V14122Work type: Ongoing Full TimeLocation: Any - Any location, MelbourneCategories: Service/Help Desk The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health...

  • Service Desk Team Lead

    vor 2 Wochen


    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Job no: V14122Work type: Ongoing Full TimeLocation: Any - Any location, MelbourneCategories: Service/Help DeskThe Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health...

  • Service Desk Team Lead

    vor 3 Wochen


    Melbourne, Österreich AHPRA (Australia Health Practitioner Regulation Agency) Vollzeit

    Job no: V14122Work type: Ongoing Full TimeLocation: Any - Any location, MelbourneCategories: Service/Help DeskThe Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health...


  • Melbourne, Österreich Buscojobs Vollzeit

    Canberra, Australian Capital Territory, AustraliaThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Client Services team within TAIM provides a responsive and...

  • It Service Desk Lead

    vor 1 Monat


    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.This project is based in a purpose-built, state-of-the-art facility...

  • It Service Desk Lead

    vor 1 Monat


    Melbourne, Österreich Healthcare Australia Vollzeit

    Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.This project is based in a purpose-built, state-of-the-art facility...

  • It Service Desk Lead

    vor 1 Monat


    Melbourne, Österreich Healthcare Australia Vollzeit

    Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.This project is based in a purpose-built, state-of-the-art...

  • Service Desk Lead

    vor 3 Wochen


    Melbourne, Österreich Buscojobs Vollzeit

    This job offer is not available in your country.Call: West Sector: Technology Job Summary Offering up to $120k + SuperPenrith area - Parking providedGrowing Australian IT Services CompanyJob Description About Your New Employer West Technology is partnering with a boutique Australian IT services provider that supports a broad range of clients across diverse...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    Our ideal candidate will have experience in the day-to-day operation of a technical service desk and be able to manage internal and external stakeholders with a measured approach, focusing on generating outcomes that benefit Open Arms, its staff, external partners and, most importantly, its clients.To facilitate this, we are looking for a technical analyst...


  • Melbourne, Österreich Family Doctor Pty Ltd Vollzeit

    We are seeking a highly skilled and efficient ICT Service Desk Team Leader to ensure timely support and issue resolution for our 100+ and growing group of medical and dental centres.Family Doctor is GP Owned and Operated network of practices operating in most states and territories across Australia.Our Support Office is located in Hawthorn East.This role has...


  • Melbourne, Österreich Family Doctor Pty Ltd Vollzeit

    We are seeking a highly skilled and efficient ICT Service Desk Team Leader to ensure timely support and issue resolution for our 100+ and growing group of medical and dental centres.Family Doctor is GP Owned and Operated network of practices operating in most states and territories across Australia. Our Support Office is located in Hawthorn East. This role...

  • Service Desk Analyst

    vor 2 Wochen


    Melbourne, Österreich Singtel Group Vollzeit

    As a Service Desk Analyst (SDA) you're required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services.Responsibilities include:Providing high quality customer service and first level technical support to our customers within contracted service levels.Answering...

  • Service Desk Analyst

    vor 3 Wochen


    Melbourne, Österreich Singtel Group Vollzeit

    As a Service Desk Analyst (SDA) you're required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services.Responsibilities include: Providing high quality customer service and first level technical support to our customers within contracted service...

  • It Support Manager

    vor 2 Wochen


    Melbourne, Österreich Buscojobs Vollzeit

    This job offer is not available in your country.Help Desk & IT Support (Information & Communication Technology) We are a values-driven IT Managed Service Provider, dedicated to supporting small and medium-sized businesses with exceptional IT solutions and client care.With our new in-house help desk, we're building a vibrant, collaborative team that thrives...

  • Service Desk Engineer

    vor 1 Woche


    Melbourne, Österreich It Integrity Pty Vollzeit

    Summary: We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.The Service Desk Engineer will work closely with other members of the IT...

  • Service Desk Analyst

    vor 1 Monat


    Melbourne, Österreich St Vincent'S Health Australia Vollzeit

    Time left to apply: End Date: November 29, 2024 (25 days left to apply)Job requisition id: JR139496Job Description:We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care,...