Service Desk Team Leader
vor 3 Wochen
We're on the lookout for an ICT Service Desk Team Leader who embodies strong leadership, technical prowess, and a customer-first mindset.
If you excel in communication, problem-solving, and can adapt to the ever-changing IT landscape, we want to hear from you.
Your experience in the delivery and support of cloud-based services is crucial.
If you're passionate about delivering top-notch technical services and looking to progress into a leadership role, let's connect.
What You'll Do: Lead a small team of service desk analysts, focusing on development through regular feedback and training.Ensure adherence to established ICT and cyber security policies, procedures, and protocols for incident management and response.Collaborate with other team leaders, managers, and stakeholders on ICT and cybersecurity issues, initiatives, and projects.Handle complex or escalated incidents and requests, providing technical expertise and guidance to both the service desk team and clients.Identify and implement opportunities for process improvement, automation, and innovation within the service desk function.Stay updated on the latest trends, threats, and best practices in cybersecurity, sharing relevant information and knowledge with the team and clients.What We're Looking For: Australian Citizen with the ability to hold and maintain an Australian Government Security Vetting Agency (AGSVA) NV1 security clearance.A tertiary qualification in information technology, cyber security, or a related field, or equivalent work experience.At least four years of experience in a technical support role, preferably with Microsoft Azure cloud services.Experience in a supervisory or leadership role, ideally within a service desk or technical support function is desirable; however, for the right candidate, training and development will be provided.Strong knowledge and skills in cyber security concepts, tools, and techniques, including network security, vulnerability assessment, encryption, authentication, and incident response.Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical audiences, and to lead and inspire a team.Exceptional customer service and problem-solving skills, with the ability to manage multiple tasks and prioritize effectively in a dynamic environment.Industry certifications in cloud computing, ICT systems, networking engineering, and cyber security are highly desirable.If this sounds like you, we'd love to hear from you
At Willyama Services, we value diversity and are committed to creating an inclusive environment for all employees.
We encourage individuals from all backgrounds to apply.
#J-18808-Ljbffr
-
Service Desk Team Lead
vor 3 Wochen
Canberra, Österreich Leidos VollzeitHelp Desk & IT Support (Information & Communication Technology) Leidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader.Leidos' 47,000 global employees support vital missions for government and commercial customers.Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal...
-
Service Desk Team Leader
Vor 3 Tagen
Canberra, Österreich Electro Optic Systems Pty Ltd VollzeitPosted: 21/10/2024 Closing Date: 20/11/2024 Job Type: Permanent - Full Time Location: Symonston Job Category: IT About Us Electro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets.Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser,...
-
Service Desk Team Leader
Vor 6 Tagen
Canberra, Österreich Electro Optic Systems Pty Ltd VollzeitPosted: 21/10/2024 Closing Date: 20/11/2024 Job Type: Permanent - Full Time Location: Symonston Job Category: IT About Us Electro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser,...
-
Service Desk Team Leader
vor 1 Tag
Canberra, Österreich Tideri Jobbörse VollzeitPosted: 21/10/2024 Closing Date: 20/11/2024 Job Type: Permanent - Full Time Location: Symonston Job Category: IT About UsElectro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets.Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser,...
-
Aps6 Service Desk Team Leader
vor 3 Wochen
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
Aps6 Service Desk Team Leader
vor 1 Woche
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
Aps6 Service Desk Team Leader
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
Lead Service Desk Engineer
vor 3 Wochen
Canberra, Österreich Opus Recruitment Solutions Ltd VollzeitAn established & successful Australian MSP is looking to add a Senior/Lead Service Desk Engineer to their Managed Services team.This is a varied role, acting as the senior level escalation point for the service desk team as well as taking on leadership responsibilities in mentoring junior engineers.This is an excellent opportunity for an established Service...
-
Aps4 Service Desk Analysts
Vor 4 Tagen
Canberra, Österreich Comcare VollzeitOngoing Vacancies 2x Ongoing vacancies in Canberra.A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the Team The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic...
-
Aps4 Service Desk Analysts
Vor 6 Tagen
Canberra, Österreich Comcare VollzeitOngoing Vacancies2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the TeamThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic...
-
Canberra, Österreich Australian Electoral Commission VollzeitAgency Purpose The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs. The AEC's...
-
Service Desk Analyst
Vor 6 Tagen
Canberra, Österreich Telstra VollzeitEmployment Type: PermanentClosing Date: 4 Oct 2024 11:59pmJob Title: Service Desk AnalystJob Summary: As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience. You directly contribute to the retention and growth of customers by being a key...
-
Service Desk Analyst
Vor 4 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitEmployment Type: Permanent Closing Date: 4 Oct 2024 11:59pm Job Title: Service Desk Analyst Job Summary: As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience.You directly contribute to the retention and growth of customers by being a key...
-
Service Desk Support
vor 3 Wochen
Canberra, Österreich Fujitsu VollzeitAbout the job Service Desk Support SERVICE DESK SUPPORT OFFICERS We are Fujitsu We use technology to make happier lives.We are a global leader in technology and business solutions that transform organisations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Service Desk
vor 3 Wochen
Canberra, Österreich Unisys VollzeitWhat success looks like in this role: A great role for someone to grow & bring their existing experience in the Quality Assurance function, and work with a newly established Service Delivery Team, as they work with our client.Consistently monitoring on Service Desk Analyst interactions with End Users as well as the related tickets.Ensuring that our...
-
Service Desk Support
vor 3 Wochen
Canberra, Österreich Fujitsu VollzeitAbout the job Service Desk SupportSERVICE DESK SUPPORT OFFICERS We are FujitsuWe use technology to make happier lives.We are a global leader in technology and business solutions that transform organisations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
vor 3 Wochen
Canberra, Österreich Unisys Vollzeit• 1st Level telephone and other media contact support.• Strive for a high level of first contact resolution.• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.• Accurately document calls and incidents.• Manage time and workload...
-
Senior Service Desk Agent
vor 3 Wochen
Canberra, Österreich Unisys VollzeitSenior Service Desk AgentWhat success looks like in this role: Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients.We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents.Unisys offers industry best practice training, a collaborative work...
-
It Service Desk Agent
vor 1 Woche
Canberra, Österreich Unisys VollzeitRespond to and resolve customer requests related to software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.Accurately document calls and incidents.Manage time and workload to meet predetermined service levels.Maintain data accuracy in our contact management system.Assign incidents and requests to...
-
Service Desk Agent
vor 3 Wochen
Canberra, Österreich Unisys VollzeitRespond to and resolve customer requests in relation to software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.Accurately document calls and incidents.Manage time and workload to meet predetermined service levels.Maintain data accuracy in our contact management system.Assign incidents and requests...
