Front Office Supervisor – Canberra
Vor 5 Tagen
Meriton Suites currently has an opportunity available for a Front Office Supervisor at our Canberra property.
About the Role As the Front Office Supervisor, you will work to ensure the efficient running of the Hotel's Front Office including providing seamless service to our guests.
You will work in a professional environment which includes a clear career progression pathway as well as the opportunity to work with and learn from experienced leaders.
Your key responsibilities Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.Courteously and accurately respond to guest enquiries including anticipating guest needs.Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Ensure the safety of guests and staff by following procedures and reporting any suspicious activity.Effectively communicate and liaise with all departments to ensure the servicing of guests.To be successful in this role you will have Similar experience in a 4-star or 5-star hotel.Previous experience delivering training (desirable).Previous knowledge of a Property Management System.A passion for the hospitality industry.Impeccable grooming and presentation.Ability to work in a team environment and under pressure.Full availability to work a 7-day rotating roster.Why Meriton Suites? Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally.Base + Super + 17.5% Annual leave loading for award-based employees.Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.'Merit Academy' our online training platform to further develop your skills and knowledge.Paid Parental leave.Access to Employee Assistance Program (EAP) to provide professional and personal advice.Friends and Family discounts.Team activities and social events.Induction program for all new starters.If you would like to be considered for this opportunity, please click on the Apply Now tab below.
Only short-listed applicants will be contacted within 7 days of application.
Permanent residents only may apply.
Please note that we will not consider external agencies as recruitment for this role is handled internally. Your application will include the following questions:
How many years' experience do you have as a Front Office Supervisor?Which of the following statements best describes your right to work in Australia?Are you available to work on a rotating roster?What's your preferred work type?Do you have customer service experience?How many years of people management experience do you have?#J-18808-Ljbffr
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