Assistant Front Office Manager
Vor 5 Tagen
Add expected salary to your profile for insightsAs our Assistant Front Office Manager, you'll play a pivotal role in leading our Front Office team to success.
Reporting to the Rooms Division Manager your days will be dynamic—think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued.
You'll work closely with a passionate team to uphold EVT's brand standards and maximize both guest satisfaction and profitability.What You'll Be Doing:Supervising and supporting guest arrivals, departures, and overall experience.Working with the Rooms Division Manager on leading meetings and fostering a culture of collaboration and excellence.Managing room allocations, ensuring smooth check-in/check-out processes.Liaising with departments to ensure seamless operations.Coaching, mentoring, and inspiring the Front Office team to excel in their roles.Driving financial performance by managing budgets, rostering, and forecasting.QualificationsA diploma in Hospitality Management or above (preferred).At least 2 years of experience in the hotel industry with strong Front Office expertise in Duty Manager or similar role.Proven leadership skills with the ability to mentor and motivate a team.Excellent communication, organization, and time-management abilities.A guest-focused mindset and a passion for creating unforgettable experiences.Strong knowledge of Opera Cloud, Microsoft Office, and labor laws.About EVTQT Hotels & Resorts is part of EVT, one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.About QTA collection of 11 hotels and resorts spanning Australia, New Zealand & Singapore, each QT is linked by our signature service and commitment to quirk.
And our people?
With personalities as unique and extraordinary as each property, individuality is more than encouraged.
What will you bring to the mix?At EVT, we want our people to experience our businesses and be brand and experience advocates.
So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.Australia and NZ's largest and most diverse experiences company.Skills & experienceDemonstrated experience in a similar role.The ability to work in a fast-paced, housekeeping department.Passion for hospitality and customer service.Great presentation and exceptional communication skills.A team player with a hands-on approach.
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