It Solutions Support Consultant
vor 13 Stunden
IT Solutions Support Consultant - No experience neededThe House of Mercier is dedicated to connecting talented individuals with rewarding career opportunities globally.
We are excited to announce an opening for an IT Solutions Support Consultant.
This role is ideal for individuals seeking to start their career in the IT industry with no previous experience required.
As an IT Solutions Support Consultant, you will be trained to assist customers with various IT solutions, providing support and guidance to ensure they maximize the potential of their software and hardware systems.This position offers a unique chance to gain hands-on experience in a supportive environment while developing essential technical and customer service skills.
You will work closely with our experienced team, receiving mentorship as you help clients with their technical inquiries, troubleshoot issues, and provide solutions.
If you are passionate about technology and eager to learn, we encourage you to seize this opportunity to jump-start your career with The House of MercierResponsibilitiesAssist customers with inquiries related to IT solutions via phone, email, and chatProvide guidance to clients in utilizing software and hardware effectivelyHelp troubleshoot basic technical issues and escalate more complex problems to senior staffDocument customer interactions and solutions in our support tracking systemParticipate in training sessions and professional development opportunities to enhance your skillsetContribute to a collaborative team environment focused on delivering excellent customer serviceRequirementsStrong interest in IT and technologyExcellent communication skills, both verbal and writtenCustomer-oriented mindset with a willingness to assist and solve problemsNo prior experience required; a passion for learning is essentialAbility to work in a fast-paced team environmentBasic familiarity with computers and software is an advantageProactive attitude towards personal and professional developmentBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWork From HomeFree Food & SnacksWellness ResourcesStock Option PlanSeniority levelEntry levelEmployment typeFull-timeJob functionConsultingIndustriesIT Services and IT Consulting#J-18808-Ljbffr
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