Head Of Client Success, Enterprise
Vor 6 Tagen
Client Success, Melbourne or Sydney, Full Time, $130,000 - $140,000 / yearJob DescriptionIn May 2023, Reward Gateway was acquired by Edenred.
Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement.
We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives.
Our shared mission guides our every action and charts a sustainable path to a better future.What's in it for me?OTE of circa $165kThis role will sit within our APAC leadership team with responsibility for 6 Enterprise Client Success Managers.
There are genuine pathways to career progression and you will be collaborating with some of the top performing leadership professionals within our HR Tech sector.You will be part of a high performing Client Success team within an extremely well established, stable and high growth 'Unicorn' SaaS company that has a Glassdoor employer rating of 4.9 out of 5.You will have strategic support from our world class APAC Marketing team, incredible thought leadership material and hands-on partnering with Reward Gateway conferences and webinars such as the Reward Gateway Live: 2024 HR Trends event at the Museum of Contemporary Art, Sydney.You will receive over 76 individual employee benefits and perks within our Benefits Centre including: A flexible vacation plan of up to 45 days per year$750 a year Wellbeing AllowanceSubstantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement.Employee, friends and family discounts across hundreds of retail, hospitality and lifestyle brandsFlexible, Hybrid Working:Our office is for you to use as much as you like; as a minimum our APAC Client Success Team works from our Sydney office or Melbourne office at least twice a week.Key ResponsibilitiesOur mission is to 'Make the World a Better Place to Work' and to achieve this mission we are focused on being ANZ's most loved Engagement Platform and Community.
Our Head of Enterprise Client Success will play a pivotal role in this journey by leading, coaching and developing our team of 6 Enterprise Client Success Managers to create maximum client advocacy and loyalty.Main duties include:Overall strategic management and responsibility of the APAC Enterprise client portfolioLeading your team through creation of proactive account based plans, taking a deeper view of the risk and opportunities within your team's portfolios and strategies to respond to these.Delivering strong client advocacy, ensuring our enterprise clients receive solution focused insights and high levels of service while maintaining and/or implementing process improvements to streamline operationsDelivering against your team's client retention, expansion sales opportunities, and usage targets.Coaching your team to perform accurate health forecasts and client lifecycle plans/activities through regular personal development plans, one to ones and quarterly reviews.Proactively building and strengthening relationships with all key client contacts to maximise retention strategies, enhance multi-threading, and build advocacy across our enterprise accounts, including supporting the CSMs with client opportunity and/ or issue escalations.Partnering with the Sales Leaders to introduce and continuously support ways of working between the CSMs and the Strategic Account Management team to maximise our delivery of a strong, consistent client-centric experience.Collaborating with our Product Team and Product Marketing to ensure we have high levels of awareness of our client bases current and future solution requirements.Working closely with the Head of Sales to support key retention opportunities, respond to RFPs, and attend pitches where required.SkillsStrong levels of experience in managing and leading teams within an enterprise SaaS solution.Proven commercial success against retention, growth and usage targetsAbility to evidence success of performing against client satisfaction deliverables and a passion for team success.Ability to manage and influence through negotiation and consensus building.Strong empathy for clients and passion for delivering positive outcomes, client growth and exceeding expectations.The Interview ProcessTelephone interview with our Senior Talent Acquisition Partner, APACFirst stage virtual interview with our Client Success Director, APAC and our Head of Sales or our Head of Implementation, APACTake home presentation taskFinal stage virtual or in person interview and presentation with our Client Success Director, APAC, Managing Director, APAC and Sales Director, APACAt Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates.
If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know.
Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable.
Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work.
We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation.
Express yourself, join our community and help us Make the World a Better Place to Work.#J-18808-Ljbffr
-
Head Of Client Success, Enterprise
Vor 6 Tagen
Sydney, Österreich Rewardgateway VollzeitClient Success, Melbourne or Sydney, Full Time, $130,000 - $140,000 / yearJob DescriptionIn May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million...
-
Head Of Engineering
Vor 6 Tagen
Sydney, Österreich Myob VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
-
Head Of Engineering
Vor 3 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitWe're MYOB , a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed : all in...
-
Mid Market Client Success Manager
Vor 6 Tagen
Sydney, Österreich Rewardgateway VollzeitIn May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Together...
-
Mid Market Client Success Manager
Vor 6 Tagen
Sydney, Österreich Rewardgateway VollzeitIn May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Together...
-
Client Success Associate
Vor 3 Tagen
Sydney, Österreich Gartner VollzeitAbout the role:The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives and...
-
Client Success Associate
vor 1 Woche
Sydney, Österreich Gartner VollzeitAbout the role:The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives and...
-
Client Success Associate
Vor 6 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives and...
-
Client Success Associate
Vor 3 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives and...
-
Client Success Associate
Vor 6 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
-
Client Success Associate
Vor 3 Tagen
Sydney, Österreich Gartner VollzeitAbout the role:The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities. Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
-
Sydney, Österreich Tideri Jobbörse VollzeitIn May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Together...
-
Enterprise Customer Success Manager
Vor 6 Tagen
Sydney, Österreich Airtree Ventures Pty VollzeitJob Description Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.What you'd be doing in this role The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships...
-
Client Success Partner
Vor 6 Tagen
Sydney, Österreich International Sos VollzeitInternational SOS is the world's leading medical and security risk management services company.With 13,000 employees, we care for clients across the globe, from more than 1,000 locations, in 90 countries.Protecting our members and saving lives, we make a difference every single day.Our modern, vibrant and friendly environment offers you an opportunity to...
-
Enterprise Customer Success Manager
Vor 6 Tagen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas...
-
Enterprise Customer Success Manager
Vor 6 Tagen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin,...
-
Safetyculture | Senior Customer Success Manager
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitSenior Customer Success Manager - Enterprise Sydney Sales & Success – Customer Success Full-time Permanent Hybrid Job Overview As a Senior Customer Success Manager, you will be responsible for ensuring the success of our enterprise customers by providing exceptional support and guidance throughout their journey with our company.Responsibilities Develop and...
-
Client Success Partner
Vor 6 Tagen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right...
-
Client Success Partner
Vor 3 Tagen
Sydney, Österreich Gartner VollzeitAbout the role:The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right...
-
Client Success Partner
vor 1 Tag
Sydney, Österreich Tideri Jobbörse VollzeitAbout the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right...
