Police Bank | Senior Operations Manager | Hardship + Collections | Sydney

vor 4 Wochen

Sydney, Österreich Tideri Jobbörse Vollzeit

Senior Operations Manager | Hardship + Collections Police Bank is one of Australia's fastest growing Mutual Banks.
We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Role
We are seeking a seasoned Senior Manager to be responsible for overseeing critical functions within the bank's operations, including Client Data Reporting, Deceased Estate Processes and Payments, and Financial and Hardship Collections Operations.
This role will act as the Second-in-Command (2IC) to the Head of Bank Operations, contributing to strategic initiatives and ensuring effective execution of operational plans.

Your day to day
Team Leadership: Lead, mentor, and manage a team of 7-10 professionals, fostering a collaborative and high-performance work environment.
Conduct regular performance evaluations, provide coaching, and ensure team members have clear development plans.
Operational Management: Oversee key functions including Client Data Reporting, Deceased Estate Processes and Payments, and Financial and Hardship Collections Operations.
Ensure processes are efficient, compliant, and aligned with organisational goals.
Operational Planning: Create and execute comprehensive operational plans.
Develop and implement a quality framework to enhance process efficiency and service quality.
Skills and Resource Development: Develop a skills matrix and conduct a gap analysis to identify training needs.
Create and execute individual development plans to build up operational resources and capabilities within the team.
Compliance Management: Ensure adherence to regulatory and compliance requirements, particularly concerning Hardship and Collections processes.
Implement best practices to maintain compliance and mitigate risk.
Strategic Support: Assist the Head of Bank Operations with key strategic initiatives.
Provide actionable insights and support execution of strategic plans to achieve organisational objectives.
Continuous Improvement: Apply a continuous improvement mindset to identify opportunities for process enhancements.
Think creatively to solve problems and drive operational excellence.
About You
Demonstrated experience in bank operations, with a proven track record in managing teams and overseeing key operational functions Bachelor's degree in business administration, Finance, or a related field Core Banking System experience or similar system experience In-depth knowledge of compliance requirements, particularly in hardship and collections processes.
Thorough knowledge of legal and regulatory requirements and industry standards Strong operational and strategic planning skills Strong communication and interpersonal skills Exceptional leadership and team management capabilities Proficiency in developing and implementing operational frameworks and development plans Excellent problem-solving abilities and a continuous improvement mindset Ability to work independently and interact effectively with key stakeholders Think creatively to solve problems and drive operational excellence Why you'll love us
We are a progressive, people-focused financial institution and very proud of being one of Australia's fastest growing Mutual Banks You will be working in a highly collaborative team that cares about the work they do and is passionate about finding the best solutions.
Fantastic medium- and long-term career opportunities If you are a highly motivated and results-oriented professional, we encourage you to apply.

Police Bank is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
This role is open to Australian and New Zealand Citizens and permanent residents only.

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