Collections Team Leader
vor 1 Monat
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.
That's why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.Our unique approach and collaborative culture means you can build your career with support.
You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we've served (and counting
)Job DescriptionAre you an experienced leader with a passion for driving team performance and developing talent?
We're looking for a Collections Team Leader to manage and coach a team of collection officers, ensuring high engagement, performance, and capability.
In this role, you'll be responsible for the day-to-day management of your team, ensuring they meet organisational goals, handle escalations effectively, and contribute to continuous improvement initiatives.
This is a great opportunity to lead a motivated team and play a key role in strengthening our credit control management framework.What you'll do:Lead, coach, and develop a team of collection officers to ensure high performance and engagement.Drive team results, achieving KPIs and maintaining quality service standards.Serve as the point of contact for collections-related queries and escalations.Allocate work, ensuring the portfolio is up to date and performance standards are met.Support the implementation of new initiatives and continuous improvement projects.Ensure compliance with regulatory requirements and best practices.Collaborate with other departments to address challenges and improve operations.Oversee account progression to ensure timely actions, including legal proceedings or repossession.QualificationsWhat you'll bring:Extensive experience in Commercial Collections, ideally with a proven track record of success in this area.A background in People Management, with the ability to lead and develop teams.Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines, Privacy Act).Experience managing specialised portfolios (Hardship, Repossessions, or Legal) is preferred.Ability to collaborate effectively with stakeholders at all levels.Excellent relationship-building, communication, and phone management skills.Resilient, results-driven, and adaptable.Additional InformationCollaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.Family support – industry leading 26 weeks paid parental leave.Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you.Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities#J-18808-Ljbffr
-
Collections Team Leader
vor 1 Monat
Sydney, Österreich Shift VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Collections Team Leader
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Sydney, Österreich S2M VollzeitCollections Team Leader | Credit Management SpecialistAbout the Role:Are you a passionate leader with a proven track record in credit and collections management? We're seeking an exceptional Collections Team Leader to drive our credit control strategy and elevate our team's performance.Your Impact: As our Collections Team Leader, you'll be the driving force...
-
Sydney, Österreich Tideri Jobbörse VollzeitCollections Team Leader | Credit Management Specialist About the Role: Are you a passionate leader with a proven track record in credit and collections management?We're seeking an exceptional Collections Team Leader to drive our credit control strategy and elevate our team's performance.Your Impact: As our Collections Team Leader, you'll be the driving force...
-
Team Leader
vor 2 Monaten
Sydney, Österreich InDebted VollzeitThis is a Team Leader role with one of the leading companies in AU right now 🔥 -- InDebted -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at InDebted 🧐🧐**Role Overview** The Team Leader supports and assists in the daily operations of the collections team,...
-
Collection Officer
vor 2 Monaten
Sydney, Österreich 13Cabs VollzeitWe are looking for a Collections officer.08th November, 2024About UsA2B Australia has been operating since 1976.Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collection Officer
vor 4 Wochen
Sydney, Österreich 13Cabs VollzeitWe are looking for a collections officer.25th November, 2024About UsA2B Australia has been operating since 1976. Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collections Specialist
vor 3 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Specialist
vor 3 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with ZipOur Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances. This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Specialist
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collection Access Officer
vor 1 Monat
Sydney, Österreich UNSW Employees, Location, Alumni VollzeitEmployment Type: Full Time Ongoing Remuneration: $78584 + 17% superannuation + leave loading Location: Kensington, Randwick and Paddington UNSW Campus About UNSW UNSW isn't like other places you've worked.Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things.Together, we are driven to be thoughtful,...
-
Credit & Collections Manager
vor 3 Monaten
Sydney, Österreich Wisetech Global Limited VollzeitAn exciting opportunity has arisen for a full-time, experienced Credit & Collections Manager to join our Finance team based in our global headquarters in Sydney.This role reports to the Group Billing & Credit Manager within the Commercial Finance team with responsibility for overseeing the Collections function for our expanding global customer base.The...
-
Collections Officer
vor 2 Monaten
Sydney, Österreich The Pica Group VollzeitWe asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth, and you'll enjoy our PICA Perks.About the role We are on the lookout for a super organised and dedicated Collections Officer...
-
Collections Officer
vor 2 Monaten
Sydney, Österreich Pica Group VollzeitWe asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth, and you'll enjoy our PICA Perks.About the role We are on the lookout for a super organised and dedicated Collections Officer...
-
Collections Officer
vor 2 Monaten
Sydney, Österreich Pathway Search VollzeitReduce outstanding debts whilst maintaining excellent customer relationships.30th October, 2024Our Fintech client is committed to delivering innovative financial solutions that empower merchant partners and their customers, fostering growth and enhancing financial well-being. As they expand, they are looking for an experienced Collections Officer to join the...
-
13Cabs | Collection Officer | Sydney
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWe are looking for a collections officer.25th November, 2024 About UsA2B Australia has been operating since 1976.Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collections Officer
vor 3 Wochen
Sydney, Österreich Challenger VollzeitThis is a Collections Officer role with one of the leading companies in AU right now 🔥 -- Challenger -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Challenger 🧐🧐About the role Working in CMM’s Contact Centre Operations team you’ll pride yourself on...
-
Exhibitions And Collections Officer
vor 4 Wochen
Sydney, Österreich the original VollzeitTemporary (Maternity Relief) - Full Time Are you ready to play a vital role in shaping inspiring exhibitions and preserving a renowned visual arts collection? The Museum of Art and Culture yapang is seeking an Exhibitions and Collections Officer to lead the way in delivering exceptional exhibitions and managing our Visual Arts collection. Be part of a...
-
Collections Associate
vor 3 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
vor 2 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
