Shift | Senior Collections Officer | North Sydney
vor 1 Woche
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities.
That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment.
You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.
Job Description As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases.
You'll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.
What you will be doing:
Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
Employ skip tracing techniques and tools to locate customers.
Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
Assess when accounts should be escalated to external solicitors or collection agencies for legal action.
Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
Handle administrative tasks related to accounts under liquidation or bankruptcy.
Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
Collaborate effectively with team members to provide guidance on challenging accounts.
Maintain accurate and detailed records of customer interactions, payment plans, and legal processes.
Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.
Qualifications What you'll bring:
5+ years of experience in collections, ideally within the finance industry.
Solid understanding of collections processes.
Excellent organisational and time-management skills.
Ability to manage challenging situations professionally.
Strong written skills for documentation and reporting.
Analytical skills to assess payment histories and financial data.
Attention to detail to ensure accurate records and compliance.
Knowledge of government regulations and industry guidelines.
Additional Information Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
Range of benefits – supporting your physical, psychological and financial wellbeing.
#J-18808-Ljbffr
-
Senior Collections Officer
vor 1 Woche
Sydney, Österreich Shift VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading...
-
Collections Team Leader
vor 3 Wochen
Sydney, Österreich Shift VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Collections Team Leader
vor 3 Wochen
Sydney, Österreich Shift VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Senior Software Engineer
vor 16 Stunden
Sydney, Österreich Shift VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
13Cabs | Collection Officer | Sydney
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitWe are looking for a collections officer.25th November, 2024 About UsA2B Australia has been operating since 1976.Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Bruntwork | Collections Resolution Officer | Sydney
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitBruntWork | Full time: 35 paid hours per week or more Work Timezone - Must be a City eg London Sydney - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 11/19/2024 Remote Job Industry Other Job Description This is a remote position.Collections Resolution Officer About Us: We are Australia's leading credit...
-
Collections Team Leader
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Collection Officer
vor 1 Monat
Sydney, Österreich 13Cabs VollzeitWe are looking for a Collections officer.08th November, 2024About UsA2B Australia has been operating since 1976. Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collection Officer
vor 4 Wochen
Sydney, Österreich 13Cabs VollzeitWe are looking for a Collections officer.08th November, 2024About UsA2B Australia has been operating since 1976.Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collection Officer
vor 2 Wochen
Sydney, Österreich 13Cabs VollzeitWe are looking for a collections officer.25th November, 2024About UsA2B Australia has been operating since 1976. Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Commercial Credit Analyst
vor 1 Monat
Sydney, Österreich Shift VollzeitCompany DescriptionAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities.That's why our business expertise, focus on relationships, and...
-
Collection Officer
vor 4 Wochen
Sydney, Österreich 13Cabs VollzeitWe are looking for a Collections officer.08th November, 2024About UsA2B Australia has been operating since 1976.Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collection Officer
vor 4 Wochen
Sydney, Österreich 13Cabs VollzeitWe are looking for a Collections officer.08th November, 2024About UsA2B Australia has been operating since 1976. Over the past 40+ years, A2B has grown to become the market leader in the personal transport sector, backed by our emergence as a leading innovator in the fields of payment solutions and communication platforms.A2B is home to several brands...
-
Collections Officer
Vor 3 Tagen
Sydney, Österreich SMAART Recruitment VollzeitShortlisting & interviewing now!January 2025 start CBD George Street or Eastern Creek location $80K Salary package, inclusive of Super 12 Month Fixed Term Contract + Permanency Customer service, investigating and providing the best service possible Mostly inbound calls with customers, call duration 45 minutes on average Monday – Friday 8:00 AM – 4:00...
-
Data Scientist
vor 2 Wochen
Sydney, Österreich Shift VollzeitData Scientist - Classifications Model SpecialistFull-timeAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business...
-
Commercial Credit Analyst
vor 2 Monaten
Sydney, Österreich Shift VollzeitCompany Description At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities.That's why our business expertise, focus on relationships, and...
-
Collections Officer
vor 4 Wochen
Sydney, Österreich The Pica Group VollzeitWe asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth, and you'll enjoy our PICA Perks.About the role We are on the lookout for a super organised and dedicated Collections Officer...
-
Collections Officer
vor 1 Monat
Sydney, Österreich Pica Group VollzeitWe asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth, and you'll enjoy our PICA Perks.About the role We are on the lookout for a super organised and dedicated Collections Officer...
-
Collections Resolution Officer
vor 3 Wochen
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution Officer About Us: We are Australia's leading credit management...
-
Shift | Data Scientist
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitData Scientist - Classifications Model Specialist Full-time At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business...