Operations Manager
vor 1 Monat
Full time
We're reimagining the way Australians live, work, and play.
We own and manage some of the most recognisable and loved retail destinations across Australia.
We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces.
Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
The key purpose of the Operations Manager is to be the strategic lead to safeguard the seamless functioning of all operational elements, ensuring a positive experience for staff, contractors, retailers, and customers.
The Operations Manager's leadership will be instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness, and efficiency throughout the centre while nurturing a professional environment.
This role creates a culture of high performance that strives to exceed industry best practice.
It is acknowledged that due to the nature of the position and the industry in which Vicinity Centres operate, there is a requirement to work outside of normal business hours.
Tasks include, but are not limited to, performing the role of Duty Manager on a rotating roster, checking contractor work and compliance after-hours (SIT tests), and completing audits and assessments.
These activities will change from time-to-time in line with activities expected of an operational team member in a commercial and retail environment.
Key Accountabilities
All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
Regular 1:1's, team meetings, and development conversations conducted - minimum monthly cadence.
Performance issues are managed in an effective, respectful, and timely manner.
Quarterly development conversations conducted with all direct reports.
100% of compliance training is completed on time for team.
All health and safety, risk and compliance requirements are delivered across the team.
Demonstrated commitment to building own capability as a people leader.
Strive to create a workplace culture that embraces & values health & safety to reduce the potential of incidents and injuries.
Responsibility for activity within retail, commercial, and residential assets on the property.
Cultivating and nurturing talent within the team for sustained growth of direct reports.
Operational Management & Accountability
Manage operational contracts and ensure that optimum value is realised for expenditure.
Maintain quality contract documentation by conducting monthly KPI's with action plans/rectification where items are not achieved.
Focus on cleaning and hygiene, presenting the assets to a high standard each day for retailers, consumers, and staff.
Manage the security contract to provide a safe and secure site.
Primary conduit to respond to retailer enquiries or complaints.
Support the National Capital delivery teams to help deliver improved presentation standards.
Create and maintain positive relationships with internal and external key stakeholders.
Ensure the shopping centre is compliant with Legislative obligations, Australian Standards, and Vicinity procedures.
Manage annual essential safety measures obligations and certification.
Confidently deliver presentations to wider audiences and facilitate training sessions for essential staff members.
Make a valued contribution to the implementation of Environment Social and Governance initiatives.
Cooperate with the regulator when HS&E issues arise.
Key Role Relationships
Maintain strong communication and collaboration with retail managers.
Attend meetings scheduled by the National Operations management team.
Foster strong relationships with cleaning and security contractors.
Establish effective relationships with local emergency services.
Coordinate with the tenant delivery team.
Report to senior management and property owners on operational performance.
Experience & Capabilities
ESSENTIAL EXPERIENCE
A leader with a track record of achieving positive outcomes.
Experience in operations management of retail and mixed-use assets.
Experience managing complex building services.
Ability to deliver projects on time and budget.
Maintain a risk register and appropriate documentation.
Ensure Annual Safety Measures Certification is achieved.
Operate all emergency Management control equipment on site.
Chief warden training with experience in managing emergency scenarios.
Maximise building efficiency and develop a sustainability program.
CRITICAL KNOWLEDGE
Clear understanding of contractor management.
Develop and administer an operating and capital budget.
Build a capital expenditure plan considering risk and lifecycle.
Develop a robust maintenance program.
Manage the centres lifecycle plan and asset register.
Complete administrative duties as required.
CAPABILITIES
Strategic in approach and able to deliver initiatives.
A leader that can motivate and develop people.
Deliver projects on time, within budget.
Strive to maintain industry-based knowledge.
Have an eye for detail and uphold high standards.
Encourage diverse views to challenge perspectives.
PERSONAL ATTRIBUTES
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:
Respect: We listen to and acknowledge each other's views.
Integrity: We back our words with the right actions.
Customer Focus: We nurture a genuine connection with our customers.
Collaboration: We invite the right people to the table.
Excellence: We always strive to improve.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work.
Birthday leave & purchased additional leave.
$1000 worth of VCX securities rewarded for eligible team members.
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration, and Excellence.
They are the foundation to everything we do.
At Vicinity, we embrace and celebrate diversity and are committed to creating an inclusive work environment.
We own and manage some of the most recognisable and loved retail destinations across Australia.
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