Caleb & Brown | Client Success Specialist - Cryptocurrency Brokerage (Aus)
Vor 3 Tagen
Client Success Specialist - Cryptocurrency Brokerage (AUS) Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry?
Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist.
In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.
Responsibilities
Provide prompt, friendly, and professional support via chat, phone, and email channels Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals Monitor and facilitate client transactions to ensure a seamless experience Handle and resolve unique or complex client cases in collaboration with cross-functional teams Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce Triage internal support tickets and contribute to debugging product-related issues Contribute to improving client support processes and delivering a 5-star service across all touchpoints Build long-term relationships with clients, fostering trust and satisfaction
Requirements
Excellent communication skills in written and verbal English Strong problem-solving and analytical skills with attention to detail Ability to multitask and thrive in a fast-paced environment Empathy, patience, and a client-focused mindset Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided) Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory
Preferred Skills/Qualifications
Prior experience in client-facing roles or customer support Bachelor's degree in business or equivalent experience A positive attitude and flexibility to adapt to evolving business needs Join us at Caleb & Brown and play a key role in shaping the future of cryptocurrency
Seniority level Entry level Employment type Contract Job function Customer Support Industries IT Services and IT Consulting #J-18808-Ljbffr
-
Client Success Specialist
Vor 4 Tagen
Melbourne, Österreich Caleb & Brown VollzeitClient Success Specialist - Cryptocurrency Brokerage (AUS)Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry?Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist.In this role, you'll...
-
Client Success Specialist
Vor 4 Tagen
Melbourne, Österreich Caleb & Brown VollzeitClient Success Specialist - Cryptocurrency Brokerage (AUS)Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry?Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll...
-
Client Success Specialist
Vor 4 Tagen
Melbourne, Österreich Caleb & Brown VollzeitClient Success Specialist - Cryptocurrency Brokerage (AUS)Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry?Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll...
-
Senior Customer Success Manager, Enterprise
vor 7 Stunden
Melbourne, Österreich Culture Amp VollzeitThis is a Senior Customer Success Manager, Enterprise role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What You Bring to Our Camp** Culture Amp is a fast growth...
-
Melbourne, Österreich Culture Amp VollzeitJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...
-
Senior Customer Success Manager, Enterprise
vor 2 Wochen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers. To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate...
-
Senior Customer Success Manager, Enterprise
vor 2 Wochen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Melbourne, Österreich Chandler Macleod Group VollzeitAre you a broking specialist in South Australia looking for new opportunities?Chandler Macleod is inviting expressions of interest from professionals in insurance, mortgage, or investment brokerage for future roles across the state.About YouWe're seeking brokerage professionals who bring: Experience in insurance, mortgage, or financial product brokingStrong...
-
Product Support Specialist
Vor 3 Tagen
Melbourne, Österreich Culture Amp VollzeitJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...
-
Senior Customer Success Manager, Enterprise
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Senior Customer Success Manager, Enterprise
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of workCulture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of work Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Culture Amp | Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitHow you can help make a better world of work Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of work Culture Amp is looking for a Product Support Specialist to join our Melbourne-based team for coverage of the Australian Eastern Timezone.As part of one global team, our Product Support Specialists play a critical role in supporting all customers in their use of Culture Amp and deliver a personalised, Culture First...
-
Process Specialist
vor 1 Monat
Melbourne, Österreich Fidelity International VollzeitProcess Specialist - Brokerage Transformation & ChangeApply locations: Kingswood Fields OfficeTime type: Full timePosted on: Posted 2 Days AgoEnd Date: December 18, 2024 (5 days left to apply)Job requisition id: J54387About the OpportunityJob Type: PermanentApplication Deadline: 18 December 2024Title: Process Specialist - Brokerage Transformation &...
-
Vendor Governance And Oversight Specialist
vor 4 Wochen
Melbourne, Österreich Amp VollzeitVendor Governance and Oversight SpecialistRisk Consulting (Insurance & Superannuation)Full timeIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.Help people create their tomorrow, while you create yoursWe help people with their...
-
Vendor Governance And Oversight Specialist
vor 4 Wochen
Melbourne, Österreich Amp VollzeitVendor Governance and Oversight Specialist Risk Consulting (Insurance & Superannuation) Full time If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking. Help people create their tomorrow, while you create yours We help people with...
-
Senior Customer Success Manager, Enterprise
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Senior Customer Success Manager, Enterprise
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
