Order Management And Logistics Customer Support Coordinator
Vor 2 Tagen
Order Management and Logistics Customer Support CoordinatorApply locations: HY Asia Pacific Australia Sydney
Time type: Full time
Posted on: Posted 30+ Days Ago
Job Title: Order Management and Logistics Customer Support Coordinator
Job Category: Supply Chain Management
Put a LIFT in Your Career Hyster-Yale Material Handling (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for Order Management and Logistics Customer Support Coordinator to join the team.
HYMH designs, engineers, manufactures, and distributes a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names.
We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, dealers, suppliers, and employees for over 100 years.
Hyster-Yale is looking for a self-driven & energetic Order Management and Logistics Customer Support Coordinator to join the Team at their Sydney office in Prospect, NSW.
The Customer Service Coordinator will ensure that dealers and internal customers have the support and tools available to effectively quote & sell HYMH units through Salesforce CRM & CPQ systems.
The role is an integral part of our dealer sales organization support.
Ensuring that dealers and the business have the support required for order placement and order management activity.
As a front-facing customer contact, the incumbent should be able to withstand pressure from both external and internal sources while maintaining an effective and professional service at all times.
Must be able to identify issues early and seek appropriate support (within the company locally or globally) to resolve quickly.
Primary Purpose of the role: First point of contact for all order management and logistics for all dealers and internal inquiries for the Pacific region.Ensure all inquiries are actioned within agreed timelines (KPI driven).Provide timely reports and updates on the required business functionalities to HYMH AP - Supply Chain, Sales & Support teams.Coordinate communication between the global network of factories & various global system teams for issue resolution and successful order placement and management.Salesforce (CRM/CPQ) training for dealer sales teams.Liaison with dealers on orders and shipping related inquiries with accurate Estimated Time of Arrivals' (ETAs).Work closely with the factories on CTS dates and timely shipments.Key Result Areas: Dealer and Internal Support:First point of contact for all order management and logistics for all dealers and internal inquiries for the Pacific region.The role will be the conduit between the HYMH Pacific dealer network and all internal departments.Use CM (Contact Management) as the primary communication tool – along with email & phone and virtual meetings as / when required.Provide Salesforce (CRM/CPQ) training to dealer sales teams.Order Entry + Management Support:Must be able to support dealers and internal teams with required order management and logistics activity.Support Pacific Sales by processing internal HYMH stock orders through NOVO.Responsible for the order management process (i.e., order revisions and cancellations that are required by the dealer, HYMH AP and/or factories).Reporting:Provide timely reports and updates on the required business functionalities to HYMH AP - Supply Chain, Sales & Support teams.Populate Power BI reports to support sales teams.Process Improvement:Identification and implementation of departmental improvement initiatives.Participation in cross-functional project groups across Asia Pacific.Logistics:Liaison with dealers on orders and shipping related inquiries with accurate ETA's.Work closely with the factories on CTS dates and timely shipments.Checking of freight and customs related invoices for designated shipments.Update storage location in the ERP system for new stock trucks.Update Shipping forecast and liaise with the Finance team (shipment approval processes in collaboration with Finance).Assistance in regular reporting and ad hoc tasks assigned by the Sales team.If this role sounds interesting to you, please apply via link below:
Tertiary qualifications with a major in Operations, Management or similar and/or Certification in Customer Service Management or IT support.Strong dealer-based customer service (expected).3+ years in a similar role (preferred).Familiarity with at least basic CRM / ERP tools (preferred).MS Office (basic-intermediate level) (expected).Ability to work across multiple systems.Clearly communicate resolutions to dealer and internal issues and/or inquiry within agreed timeframes.Identify & use appropriate escalation channels to solve dealer and internal requests in a timely manner.Job Type: Permanent
Time Type: Full time
Work Hours: 40
Travel Required: No
Location: HY Asia Pacific Australia Sydney
Address: Unit 1, 23 Rowood Road
Post Code: 2148
Field-Based: No
Relocation Assistance Available: No
#J-18808-Ljbffr
-
Customer Logistics And Order Lead
vor 2 Monaten
Central Coast, Österreich Complete Staff Solutions VollzeitAre you passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment?Join our client's unique organization working in the Agriculture Industry bringing together leading seed varieties, seed care, and crop protection products as a Customer Service and Order Lead, where you'll ensure amazing service from order placement to...
-
Customer Logistics And Order Lead
vor 2 Monaten
Central Coast, Österreich Complete Staff Solutions VollzeitAre you passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment? Join our client's unique organization working in the Agriculture Industry bringing together leading seed varieties, seed care, and crop protection products as a Customer Service and Order Lead, where you'll ensure amazing service from order placement to...
-
Logistics Coordinator
vor 1 Monat
Central Coast, Österreich Six Degrees Executive VollzeitAbout the Company: Our client is a leading global consumer goods company, known for its commitment to producing high-quality products that improve the daily lives of people around the world.With a diverse portfolio of trusted brands in health, personal care, and household products.About the Role: We're looking for an experienced Logistics Coordinator for a 6...
-
Logistics Coordinator
vor 1 Woche
Central Coast, Österreich Coursefinder Australia Pty Ltd VollzeitHow to Become a Logistics Coordinator: Australian Careers in LogisticsThe role of a Logistics Coordinator is pivotal in ensuring the smooth operation of supply chain processes.These professionals are responsible for overseeing the movement of goods from suppliers to customers, ensuring that products are delivered on time and in good condition.They act as the...
-
Liveops And Logistics Coordinator
vor 2 Monaten
Central Coast, Österreich Woolworths VollzeitLiveOps and Logistics CoordinatorJoin a customer-obsessed technology business at the heart of Australia's largest retailer.Opportunity to work on the latest technology and methodology.Sydney based with flexible hybrid working.The OpportunityAs the LiveOps and Logistics Coordinator, you will be reporting to the Live Ops and Logistics Manager, supporting with...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a Logistics Coordinator: Australian Careers in Logistics The role of a Logistics Coordinator is pivotal in ensuring the smooth operation of supply chain processes.These professionals are responsible for overseeing the movement of goods from suppliers to customers, ensuring that products are delivered on time and in good condition.They act as...
-
Logistics Coordinator
vor 4 Wochen
Central Coast, Österreich Hoban Recruitment VollzeitHere's your chance to be part of a global leader that keeps businesses moving.With operations in over 100 countries, they are all about connecting the dots - whether it's through air, ocean, or land freight, warehousing, or supply chain solutions.A leader in logistics and supply chain solutions, renowned for connecting businesses across the world through...
-
Logistics Coordinator
vor 1 Monat
Central Coast, Österreich One Harvest Pty Ltd VollzeitThe role of Logistics Coordinator broadly covers Chep pallet management to nurturing trading partner and internal stakeholder relationships.You will be a key support function for logistics operations and lead the reconciliation process and reporting of all equipment accounts and customer claims.You will be supported by an invested Logistics Manager and 3...
-
Adbri | Logistics Coordinator
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitJob Opportunity : Logistics CoordinatorThe role We currently have an opportunity for a self-motivated, customer service focused person to join our supportive team as a Logistics Coordinator.Based at our Silverwater office, this full-time permanent opportunity will support the day-to-day management of logistics operations to ensure compliance, enhance...
-
Central Coast, Österreich Tideri Jobbörse VollzeitLiveOps and Logistics Coordinator Join a customer-obsessed technology business at the heart of Australia's largest retailer.Opportunity to work on the latest technology and methodology.Sydney based with flexible hybrid working.The Opportunity As the LiveOps and Logistics Coordinator, you will be reporting to the Live Ops and Logistics Manager, supporting...
-
Logistics Coordinator
vor 2 Monaten
Central Coast, Österreich 2Xm Recruit VollzeitLogistics Coordinator Responsibilities6 month Contract with potential to go permanentIn this role, you'll play an essential part in our clients Service Division where you will be supporting key teams like ELSE Field Service, Service Centre, M&S, and Project Management.This is an on-site role where you'll bring your logistics expertise to drive smooth...
-
Logistics Coordinator
Vor 7 Tagen
Central Coast, Österreich Matic Transport Pty Ltd VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeYou will be joining an iconic brand with a world-famous badge.Very few of today's car brands can boast the passion-fuelled longevity and storied history of MG, a British car brand that began with a wonderful vision in 1924.MG has been strengthened as a brand under the...
-
Demand Management Analyst
vor 1 Monat
Central Coast, Österreich Nestlé Sa VollzeitDemand Management Analyst - Order FulfillmentNestlé, one of the world's largest and most respected FMCG companies, is dedicated to enhancing quality of life and contributing to a healthier future.Our inclusive, high-performance culture reflects the exceptional training, development, and recognition we provide to every member of the Oceania workforce.We...
-
Central Coast, Österreich Tideri Jobbörse VollzeitInventory and Logistics Coordinator Location: Cromer, NSW, AU Work Arrangement: Onsite PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most.PSG is a leading provider of flow meters...
-
Buscojobs | Coordinator
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitSelect how often (in days) to receive an alert: Coordinator - Field Site Support Location: Mount Isa, QLD, AU, 4825 Company: Orica About Orica At Orica, it's the power of our people that leads change and shapes our futures.About the role We are excited to offer an opportunity for a suitably skilled and experienced Coordinator to join our team in Townsville...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSupply Chain Specialist Full Time 12-Month Contract with flexibility to work from home Located in Greater Western Sydney Global medical devices About The Company Our client is a global medical devices leader based in Greater Western Sydney.About the Role As a key member of the supply chain team, you will facilitate operational improvements that will have a...
-
Buscojobs | Client Logistics Coordinator
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitTake Your Career to the Next Level with Viterra!Advance your career with a global leader in agriculture Prime city fringe location in Parkside – enjoy work-life balance Join a dynamic and friendly team that fosters collaboration and growth The Role We're seeking an experienced Client Logistics Coordinator to join our Adelaide team.As the key point of...
-
Buscojobs | Logistics Coordinator
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitCentral Coast location Onsite parking Supportive work culture Are you an organised, solutions-oriented professional with a passion for logistics?Join a leading distribution company supporting businesses across Australia and New Zealand as a Logistics Coordinator.About the Role In this dynamic role, you will coordinate freight operations, manage transport...
-
Coordinator (Aps El 2 Equivalent) Logistics Command
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitThe mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia.It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.Working for the AFP provides you...
-
Logistics / Dist Support Ii
vor 3 Wochen
Central Coast, Österreich Te Connectivity Corporation VollzeitAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Distribution & Logistics Teams manage the efficient flow of goods, services and information between point of origin through customer placement in order to meet customer...
