Service Designer
vor 3 Wochen
Service Designer - Fixed Term ContractJob No: 673108Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDMax Term Full TimeInsurance, Marketing & CommunicationsPay Band 5About the role:Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives. The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive services, and a commitment to innovating service delivery across digital and assisted channels.Key Accountabilities:Designing end-to-end service journeys that help customers achieve their goals and align with business objectives.Collaborating with multidisciplinary teams to apply and develop skills in Service Design, Design Research, and Design Thinking.Conducting and supporting research by drawing on various sources, analysing findings, and creating summaries to support decision-making.Utilising multiple forms of research and prototyping to place customers and staff at the center of service design.Developing organisational capacity for service design and design thinking skills through training and support.Communicating recommendations effectively regarding service design tools and approaches for current or future work phases.Providing knowledge transfer across the group on Service Design concepts and tools.Forging strong partnerships with development teams, UX/UI designers, Product Owners, and project managers to ensure seamless implementation of service designs.Presenting research and design insights to stakeholders and working with business stakeholders to recommend solutions and resolve service issues.Being an active part of the group-wide team responsible for driving a customer-obsessed workforce, with the goal of increasing customer advocacy, resolving pain points, and improving customer retention.Partnering closely with key stakeholders to comprehensively grasp customer and user needs, organisational goals, and project prerequisites.Championing human-centered design processes and CX improvement to build engagement and support for customer experience design standards and methodologies as part of BAU.About You:Relevant tertiary qualification or equivalent professional experience (CCXP highly regarded).Minimum 2 years' service design experience (Mandatory).Insurance or financial services experience (desired).Demonstrable experience within a similar position.Proven experience in driving design outcomes through influencing others.Key Capabilities:Customer & KnowledgeDepth of understanding in service design and delivery (Mandatory).Skilled ability to contribute to and understand strategic perspectives, and translate to tactical actions.Skilled ability to deliver impactful customer initiatives within timeframes and budget.Ability to uplift the service design capability within own team and across Insurance.Committed to improving customer experience and delivering high-quality solutions within required timeframes.Understanding of customer personas, business, and the markets/industries in which Suncorp operates.Comprehensive knowledge and application of relevant compliance standards, legislative requirements, and industry codes.Leadership and influenceBuilds highly collaborative and engaged relationships with team members.Experienced with coaching and influencing outcomes through others.Demonstrated sound leadership and change management skills.Demonstrate the ability to influence, negotiate, prioritise and plan in partnership with Insurance and other key stakeholders.Decision making and problem solvingStrong analytical skills and problem-solving ability.Demonstrated strategic thinking ability.Demonstrated ability to seek out information and break down problems and situations into components, options, or alternatives.Ability to develop solutions and courses of action and frame recommended solutions to meet the required standards of the targeted audience.CommunicationAble to communicate complex issues in concise and simple terms to a large range of audiences, with confidence and in appropriate formats (internal and external).Strong influencing and negotiation capability.Strong ability to develop and maintain internal and external relationships.Planning, Organisation and Continuous ImprovementEstablish a process to complete goals and allocate time/resources to achieve such goals; strong ability to work to a deadline (including manage others to those deadlines) and to manage multiple and potentially conflicting timeframes and priorities.Ability to identify opportunities for improvement and implement.Actively seek feedback on performance and take responsibility for own development.What we can offer you:Discounts and offers on a range of insurance products.A range of flexible working and leave options.Invest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching, and paid volunteer leave.Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.Employee benefits | Suncorp GroupAdvertised: 16 Dec 2024 AUS Eastern Daylight TimeApplications close: 10 Jan 2025 AUS Eastern Daylight Time
#J-18808-Ljbffr
-
Service Designer
vor 10 Stunden
Sydney, Österreich Westpac Group VollzeitJob DescriptionHow will I help?As a Service Designer within Westpac's Digital Strategy and Experience (DSE) team, you will execute design initiatives across Westpac's Lines of Business and Digital Trains.You will play a critical role in delivering human-centred solutions that align with Westpac Group's transformation goals.From initial research to ideation...
-
Service Designer
vor 9 Stunden
Sydney, Österreich Westpac VollzeitHow will I help?As a Service Designer within Westpac's Digital Strategy and Experience (DSE) team, you will execute design initiatives across Westpac's Lines of Business and Digital Trains.You will play a critical role in delivering human-centred solutions that align with Westpac Group's transformation goals.From initial research to ideation and...
-
Senior Service Designer
vor 3 Monaten
Sydney, Österreich Macquarie Bank Limited VollzeitJoin our Strategic and Service Design team in the Banking and Financial Services division to help understand the complexities, find opportunities, and support strategic decision making. We have a vision to become the #1 Digital Bank and deliver best-in-class client experiences to our Personal Banking, Deposits, Business Banking, and Wealth Management...
-
Senior Service Designer
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitSenior Service DesignerWestpac Banking Corporation Sydney, AustraliaJob Description Role - Senior Service Designer, Digital Strategy and Experience 12 months Max TermLocation: Sydney NSW (Hybrid) How will I help?As a Senior Service Designer within the Digital Strategy and Experience (DSE) team, you will lead and execute design initiatives across Lines of...
-
Senior Service Designer
vor 1 Monat
Sydney, Österreich Westpac VollzeitRole – Senior Service Designer, Digital Strategy and Experience 12 months Max Term Location: Sydney NSW (Hybrid) How will I help?As a Senior Service Designer within the Digital Strategy and Experience (DSE) team, you will lead and execute design initiatives across Lines of Business and Digital Trains.You will play a critical role in delivering...
-
Senior Service Designer
vor 1 Monat
Sydney, Österreich Australian Payments Plus VollzeitThe Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia.We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.? Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure,...
-
Senior Service Designer
vor 1 Monat
Sydney, Österreich Australian Payments Plus VollzeitThe Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure,...
-
Service Designer
vor 4 Wochen
Sydney, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives. The ideal candidate will possess a deep understanding of human-centered design principles, the ability to...
-
Service Designer
vor 4 Wochen
Sydney, Österreich Suncorp VollzeitTake the next step.Be part of something bigger at Suncorp.Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate...
-
Sydney, Österreich Services Australia VollzeitFull timeThe Digital Product Design (DPD) Branch is responsible for shaping the future digital experience of the Services Australia ecosystem, including myGov.This is achieved through consistent and seamless design practices aimed at reaching the digital experience target state.We are seeking dedicated and experienced professionals in service design, user...
-
Senior Service Designer | Sydney, Au
vor 4 Wochen
Sydney, Österreich Australian Payments Plus VollzeitSenior Service DesignerAustralian Payments Plus Sydney, AustraliaThe Game Changers:Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.Our solutions include Australia's domestic...
-
Service Designer
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitService Designer - Fixed Term ContractJob No: 673108Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDMax Term Full TimeInsurance, Marketing & CommunicationsPay Band 5About the role:Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service...
-
Service Designer
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitService Designer - Fixed Term ContractJob No: 673108Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDMax Term Full TimeInsurance, Marketing & CommunicationsPay Band 5About the role:Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service...
-
Service Designer
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitService Designer - Fixed Term ContractJob No: 673108Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDMax Term Full TimeInsurance, Marketing & CommunicationsPay Band 5About the role:Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service...
-
Experience Designer
Vor 3 Tagen
Sydney, Österreich Talent VollzeitInitial 6 month contract 2-3 days working in Sydney CBD, WFH flexibility $135-$140 per hour incl super A leading international Software Organisation is seeking an Experience Designer to join their team for an initial 6 month engagement, as part of the Transformation Consulting team.In this role you will support the vision and delivery of customer-centric...
-
Experience Design Manager
vor 3 Monaten
Sydney, Österreich Atlassian VollzeitExperience Design Manager - Jira Service ManagementDesign | Sydney, Australia | Remote, Remote | Full-TimeAtlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other priorities.We can hire people in any country where we...
-
Electrical Engineer
Vor 3 Tagen
Sydney, Österreich Shaw Talent VollzeitJob Title: Electrical Engineer - Building ServicesLocation: North SydneySalary: $100,000.00 - $150,000.00 + SuperIndustry: Building Services Design EngineeringAbout the Opportunities:Shaw Talent have partnered with a leading Australian owned building services consultancy who have enjoyed a healthy period of organic growth over recent years.They have notably...
-
Experience Design Manager
vor 10 Stunden
Sydney, Österreich Atlassian VollzeitExperience Design Manager - Jira Service ManagementDesign | Sydney, Australia | Remote, Remote | Full-TimeAtlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other priorities.We can hire people in any country where we...
-
Product Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitProduct Manager - Corporate Cloud Network Service Design Lead the development, design, and implementation of corporate cloud network products and services at Optus.You'll drive the high-level strategy, technical design, and evolution of corporate network cloud solutions, aligning them with Group IT's goals.This role ensures secure, scalable, and innovative...
-
Product Manager
vor 2 Monaten
Sydney, Österreich Singtel Group VollzeitProduct Manager - Corporate Cloud Network Service DesignLead the development, design, and implementation of corporate cloud network products and services at Optus.You'll drive the high-level strategy, technical design, and evolution of corporate network cloud solutions, aligning them with Group IT's goals.This role ensures secure, scalable, and innovative...
