Senior Service Designer

vor 3 Monaten

Sydney, Österreich Macquarie Bank Limited Vollzeit

Join our Strategic and Service Design team in the Banking and Financial Services division to help understand the complexities, find opportunities, and support strategic decision making. We have a vision to become the #1 Digital Bank and deliver best-in-class client experiences to our Personal Banking, Deposits, Business Banking, and Wealth Management clients.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?As a Senior Service Designer, your role will include understanding and shaping experiences for clients, intermediaries, and staff. We take a holistic end-to-end perspective on unpacking problems, finding opportunities, and supporting strategic thinking and decision making to maximize both customer and business value.
In this role, you will work closely with channel stakeholders to frame problems or opportunities by understanding and articulating client and staff experiences, mapping systems, diagnosing and clarifying issues and optionality, and designing preferred futures. You will use a customer-centered approach to design data-led solutions within a complex ecosystem.
What you offer5-7 years' experience in service design, strategic design, and/or experience design and the strong research, design, and strategic communication skills that come with this level of experienceBachelor's degree in design (graphic, industrial, HCI, interaction) or equivalent practical experienceStrong portfolio highlighting knowledge and experiences in Service Design across varied users, business problems, and contextsAbility to work with mid- and senior-level stakeholders to shape project approaches, constructively challenge thinking, and develop concepts and recommendationsExpertise in using exploratory, generative, and evaluative research to uncover customer pain points and opportunitiesConsulting and/or financial services background preferredAbout Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business, or investing to manage wealth.
Our commitment to diversity, equity, and inclusionWe are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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