Senior Service Designer
vor 2 Wochen
Role – Senior Service Designer, Digital Strategy and Experience 12 months Max Term Location: Sydney NSW (Hybrid) How will I help?
As a Senior Service Designer within the Digital Strategy and Experience (DSE) team, you will lead and execute design initiatives across Lines of Business and Digital Trains.
You will play a critical role in delivering human-centred solutions that align with Westpac Group's digital transformation goals.
From initial research to ideation and implementation handover, you will champion Human Centred Design (HCD) principles to create exceptional customer experiences.
Your responsibilities will include: Acting as a coach and standard-setter, mobilising teams behind a clear vision and action plan.
Conducting quantitative and qualitative research, synthesising insights, and creating journey maps, initiative cards, user flows, and low-fidelity prototypes.
Leading end-to-end validation and testing, including planning, facilitation, and results presentation.
Facilitating design workshops and advocating for customer-centric design through effective storytelling.
Supporting decisions based on HCD principles and research findings to align with customer needs.
Providing leadership and design governance across digital initiatives while collaborating in an agile environment.
Attending key project meetings such as daily stand-ups and agile planning sessions.
Working with strategy, product, and project teams to ensure designs are implemented as envisioned.
Collaborating with design practitioners across the organisation to drive cohesive design outcomes.
What's in it for me?
In this role, you'll have the opportunity to shape Westpac Group's digital transformation journey by delivering human-centred, innovative solutions that directly impact our customers.
You'll work alongside a talented, collaborative team and be empowered to drive change through creative problem-solving and impactful design.
Westpac offers a supportive, inclusive work culture, along with competitive benefits to help you balance your priorities and develop your career.
What do I need?
To excel in this role, you'll need: 5+ years of experience in customer-centric experience design and Human Centred Design (HCD) methodologies.
Deep practical knowledge of the HCD process and applied methods, particularly within an agile environment.
Hands-on expertise in customer research, prototyping, and testing.
Exceptional communication and storytelling skills to advocate for customers effectively.
The ability to manage senior stakeholders and align their expectations with strategic design objectives.
Additionally, you should demonstrate: Strong collaboration skills with internal teams and external agencies.
A proactive, solutions-focused approach to design challenges.
What's it like to work here?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and achieving transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities—whether that means family life, work/life balance, or ambition to grow.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******.
-
Senior Service Designer
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitSenior Service DesignerWestpac Banking Corporation Sydney, AustraliaJob Description Role - Senior Service Designer, Digital Strategy and Experience 12 months Max TermLocation: Sydney NSW (Hybrid) How will I help?As a Senior Service Designer within the Digital Strategy and Experience (DSE) team, you will lead and execute design initiatives across Lines of...
-
Principal Service Designer
vor 1 Monat
Sydney, Österreich Service Design Magazine VollzeitWe have a 10-month opportunity for a Principal Service Designer in Supplier, Policy and Innovation Development team in the ICT/Digital Sourcing branch of the Department of Customer Service.We are a central team that supports NSW Government agencies in sourcing ICT and Digital related goods and services (ICT Procurement) at an all of government level.IPP aims...
-
Principal Service Designer
vor 1 Monat
Sydney, Österreich Service Design Magazine VollzeitWe have a 10-month opportunity for aPrincipal Service Designerin Supplier, Policy and Innovation Development team in the ICT/Digital Sourcing branch of the Department of Customer Service. We are a central team that supports NSW Government agencies in sourcing ICT and Digital related goods and services (ICT Procurement) at an all of government level.IPP aims...
-
Senior Service Designer
vor 2 Monaten
Sydney, Österreich Macquarie Bank Limited VollzeitJoin our Strategic and Service Design team in the Banking and Financial Services division to help understand the complexities, find opportunities, and support strategic decision making. We have a vision to become the #1 Digital Bank and deliver best-in-class client experiences to our Personal Banking, Deposits, Business Banking, and Wealth Management...
-
Senior Service Designer
vor 1 Woche
Sydney, Österreich Australian Payments Plus VollzeitThe Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia.We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.? Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure,...
-
Senior Service Designer
Vor 3 Tagen
Sydney, Österreich Australian Payments Plus VollzeitThe Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure,...
-
Senior Service Designer
vor 1 Monat
Sydney, Österreich Wooliesx VollzeitWe are Woolworths Group We are Woolworths Group.200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'.That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food...
-
Senior Service Designer
vor 1 Monat
Sydney, Österreich Resmed VollzeitImagine a world where people are delighted by their healthcare experience.The ResMed team is taking giant strides towards making this a reality.As part of the Omnichannel - Customer Experience team we are looking to solve unique and exciting challenges utilising technology, processes and connected solutions to impact over a billion people.We have an...
-
Senior Marketing Analytics Engineer
vor 1 Woche
Sydney, Österreich Senior VollzeitAbout UsAcceleration is a specialist practice for data, analytics & technology consulting. We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a dynamic environment. Our expertise includes media effectiveness,...
-
Senior Data Architect For Marketing Analytics
vor 2 Wochen
Sydney, Österreich Senior VollzeitJob OverviewWe are seeking a highly skilled Senior Data Architect to join our team. This is a senior-level position responsible for designing and building scalable cloud-based systems and applications for our marketing analytics clients.The ideal candidate will have at least 4+ years of experience delivering data engineering solutions on Google Cloud...
-
Senior Service Designer | Sydney, Au
Vor 3 Tagen
Sydney, Österreich Australian Payments Plus VollzeitSenior Service DesignerAustralian Payments Plus Sydney, AustraliaThe Game Changers:Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.Our solutions include Australia's domestic...
-
Senior Service Designer
vor 4 Wochen
Sydney, Österreich Allianz Australia VollzeitAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.We offer...
-
Senior Service Designer
vor 4 Wochen
Sydney, Österreich Allianz Australia VollzeitAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.We offer...
-
Senior Service Designer
vor 4 Wochen
Sydney, Österreich Allianz Australia VollzeitAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.We offer...
-
Senior Design Manager
vor 1 Monat
Sydney, Österreich Joe Fitzpatrick & Associate - Executive Search VollzeitJoe Fitzpatrick and Associates – Sydney CBD NSWOur client is a well-known tertiary education institution who are embarking on a long-term multi-million dollar new build and refurbishment program across their diverse portfolio.They are currently expanding their project delivery capability and they require the services of a Senior Design Consultant who can...
-
Senior Designer
vor 2 Monaten
Sydney, Österreich Umenco Talent Pty Ltd VollzeitThis noted womenswear brand is a leader in the Australian fashion landscape. Its designs are luxurious and fashion-forward and its collections balance contemporary design intelligence with timeless construction. Role Overview UMENCO is seeking a visionary Senior Designer for a dynamic, contemporary womenswear brand.In this pivotal role, the Senior Designer...
-
Principal Service Designer
vor 4 Wochen
Sydney, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: NSW- Sydney CBD, VIC- Melbourne CBD, Hybrid: Work from any Capital City in Australia Be part of a design team that has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams Influence customer led solutions and deliver impactful design Uplift design maturity across the...
-
Senior Ux Designer
vor 2 Monaten
Sydney, Österreich Wisetech Global Limited VollzeitHello there! My name is Matty Schreck, and I'm the Head of Design here at Wisetech Global.Hiring Designers to build a great Product Design team in Sydney is not easy. Instead of boring you with yet another generic job description for a Senior UX Designer, I want to talk you through what we're doing, and what types of people we'd like to join us. If by the...
-
Sydney, Österreich Australian Payments Plus VollzeitSenior Service Designer Australian Payments Plus Sydney, Australia The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia.We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.Our solutions include Australia's domestic...
-
Senior Designer
vor 2 Wochen
Sydney, Österreich At VollzeitFull timeAt SHEIKE, we celebrate everybody and every day, no matter the event.Join our bright, bold team committed to delivering exceptional everyday interactions, no matter what the role.Due to exciting growth and expansion, an incredible and rare opportunity has come up to join the Design team at SHEIKE as a Senior Designer.As part of the Design team, the...
