Senior Voice Engineer
Vor 3 Tagen
At NICE, we don't limit our challenges.
We challenge our limits.
Always.
We're ambitious.
We're game changers.
And we play to win.
We set the highest standards and execute beyond them.
And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
***Australian Citizenship is required for this role to obtain an NV1 Security Clearance after onboarding***Primary PurposeThe Senior Voice Engineer ensures the overall operability of the NICE voice network.
This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively.
Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking.
The main duties for this position are: Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Perform/Receive escalations from other teams and streamlining the current processes so that we can continue to scale.
This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.Major Functions/Responsibilities:Lead Voice infrastructure projects, serving as the Subject Matter Expert.Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams.Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions.Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.Apply hands-on expertise in proof-of-concepts and new initiatives.Perform routine maintenance of voice network infrastructure.Collaborate with other teams to resolve escalated issues.Configure Ribbon Communications and AudioCodes telephony systems and SBCs.Plan and implement disaster recovery strategies.Monitor and respond to network troubles, outages, and events.Must be able to support a flexible schedule and on-call services.May be required to work occasional nights, evenings, and weekends.Must be able to function in a high-stress environment.Must be a self-starter, self-sufficient and independent.Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders.Train and mentor junior team members.Adhere to the company Code of Ethics, policies, and procedures.Communicate effectively and professionally with internal and external stakeholders.Technical Expertise:Expert-level knowledge of VoIP and SIP protocols.Expert-level experience with Session Border Controllers in carrier-grade environments.Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).Familiarity with network monitoring and management systems.Command-line knowledge of UNIX/Linux operating systems.Experience with trouble ticket systems such as Remedy or ServiceNow.Knowledge of WebRTC, TLS, and SRTP protocols.Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.
).Excellent communication and teamwork skills.Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments.Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule.Preferred Experience:Familiarity with Microsoft Teams telephony.Understanding of Ribbon Communications Application Servers.Knowledge of Stir/Shaken standards.Familiarity with BroadSoft (Cisco) systems.Understanding of contact center environments.Knowledge of call recording technologies (e.g., SIPREC).Proficiency in Ribbon Analytics.Advanced knowledge of MS Office Suite.Ribbon or AudioCodes accreditation.Experience with Poly (HP) telephones.Knowledge of Bria/Counterpath/Alianza softphones.Scripting or automation skills for repetitive processes.Experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC).Education & Experience:Bachelor's degree in Telecommunications or a related field, or equivalent work experience.5+ years of experience in telecommunications.About NICENICELtd.
(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard torace, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
#J-18808-Ljbffr
-
Senior Voice Engineer
vor 1 Monat
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.***Australian Citizenship is required for this role to obtain an NV1...
-
Senior Voice Engineer
Vor 3 Tagen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.***Australian Citizenship is required for this role to obtain an NV1...
-
Senior Voice Engineer
vor 1 Monat
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.***Australian Citizenship is required for this role to obtain an NV1...
-
Senior Voice Engineer
vor 10 Stunden
Sydney, Österreich Nice Systems VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.Australian Citizenship is required for this role to obtain an NV1 Security...
-
Nice | Senior Voice Engineer | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.***Australian Citizenship is required for this role to obtain an NV1...
-
Marketing Analytics Engineer
vor 3 Wochen
Sydney, Österreich Senior VollzeitSenior Marketing Analytics Engineer1 week agoFull timeDescriptionAbout UsAcceleration is a specialist practice for data, analytics & technology consulting.We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a...
-
Senior Marketing Analytics Engineer
vor 1 Monat
Sydney, Österreich Senior VollzeitAbout UsAcceleration is a specialist practice for data, analytics & technology consulting. We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a dynamic environment. Our expertise includes media effectiveness,...
-
Fixed Voice Platform Test Engineer
vor 3 Wochen
Sydney, Österreich Pyramid Global Technologies VollzeitAbout the job: Fixed Voice Platform Test EngineerWe are looking for a fixed voice platform test engineer with experience in Ribbon fixed switches.Candidates who have worked at Ribbon Communications or Sonus Networks are preferred.Key Responsibilities: Testing of Sonus/Ribbon Session Border Controller (SBC), Sonus/Ribbon PSX and GSC, Ribbon C20.Experience...
-
Sydney, Österreich Tideri Jobbörse VollzeitAbout the job: Fixed Voice Platform Test Engineer We are looking for a fixed voice platform test engineer with experience in Ribbon fixed switches.Candidates who have worked at Ribbon Communications or Sonus Networks are preferred.Key Responsibilities: Testing of Sonus/Ribbon Session Border Controller (SBC), Sonus/Ribbon PSX and GSC, Ribbon C20.Experience...
-
Voice Provisioning Engineer
vor 3 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This position's primary purpose is to provision SIP and ISDN services...
-
Voice Provisioning Engineer
vor 3 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This position's primary purpose is to provision SIP and ISDN services...
-
Voice Provisioning Engineer
vor 3 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This position's primary purpose is to provision SIP and ISDN services...
-
Voice Provisioning Engineer
vor 3 Wochen
Sydney, Österreich Nice VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This position's primary purpose is to provision SIP and ISDN services for...
-
Sydney, Österreich Amazon VollzeitSenior Software Development Engineer, Amazon Connect - Voice ApplicationsAWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services.The AWS Applications group...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior Software Development Engineer, Amazon Connect - Voice Applications AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services.The AWS Applications group...
-
Nice | Voice Provisioning Engineer
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This position's primary purpose is to provision SIP and ISDN services for...
-
Senior Software Engineer
vor 2 Monaten
Sydney, Österreich Senior Spirit Of Roselle Park VollzeitSenior Software Engineer - Sydney - SENIOR SPIRIT OF ROSELLE PARK We are looking for a highly skilled Senior Software Engineer to join our high-performing engineering team.As a key member of our 20-person engineering team, you will play a critical role in designing and building scalable frontend and backend solutions for our multi-brand platform. About the...
-
Senior Backend Engineer
Vor 3 Tagen
Sydney, Österreich Change Recruitment VollzeitSenior Backend Engineer 22/6/22 Sydney Full Time Senior Backend Engineer The Company: Working with a world-class multidisciplinary engineering team, where no two projects are the same, and you get all the fun of a start-up environment, with none of the risk!You will have the opportunity to massively influence the tech stack, direction, and architecture...
-
Senior Software Engineer
vor 2 Monaten
Sydney, Österreich Senior Spirit Of Roselle Park VollzeitSenior Software Engineer - Sydney - SENIOR SPIRIT OF ROSELLE PARKWe are looking for a highly skilled Senior Software Engineer to join our high-performing engineering team. As a key member of our 20-person engineering team, you will play a critical role in designing and building scalable frontend and backend solutions for our multi-brand platform.About the...
-
Senior Software Engineer
vor 1 Monat
Sydney, Österreich 3P Learning Limited VollzeitJoin 3P Learning, home to world-class EdTech products like Reading Eggs and Mathletics, and play a key role in enhancing the parent experience for our flagship product, Reading Eggs.As our next Senior Software Engineer, you'll work in a small, dynamic team to design and build services that inform and engage parents about their child's learning journey....
