Advanced Support Engineer
vor 2 Wochen
Fortinet Fortinet delivers cybersecurity everywhere you need it.
We secure the entire digital attack surface from devices, data, and apps and from data center to home office.
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.
At Fortinet, our mission is to safeguard people, devices, and data everywhere.
We are currently seeking a dynamic Advanced Support Engineer to contribute to the success of our rapidly growing business.
As an Advanced Support Engineer, you will:
Advance troubleshooting on the full range of Fortinet products.
Track, maintain and prioritize technical cases including proper escalation until case closure.
Take initiatives and ownership of customer incidents to drive for timely resolutions.
Manage customer communications and expectations until the closure of each case.
Build and maintain a long-term technical relationship with your customers.
Participate in customer conference calls or face-to-face customer meetings to discuss technical issues.
Reproduce customer environments on lab equipment, recommend potential new solutions.
Produce reports to summarize service activity and performance.
Report Software/Hardware related issues to R&D department and assure follow-up.
Develop best practices deployment and troubleshooting documentation.
Create technical documentation and bulletins to improve internal and external knowledge base.
We Are Looking For:
An insightful and influential collaborator to join our team.
We encourage you to apply for this position if you have the following qualities:
4-6 years of experience in a technical support role.
Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
Strong troubleshooting and problem-solving skills.
Effective communication and customer handling skills.
Experience in security products and technologies (e.g.
Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).
Previously worked in a technical support position with the telco and large enterprise space.
Deep working knowledge of Windows, Linux or Unix.
Previous experience on Fortinet products is an advantage.
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Advanced knowledge of English (written and spoken), other languages are an advantage.
Relevant professional certifications such as NSE7, NSE8, CCNP, CCSP, CISSP.
At Fortinet, we embrace diversity and inclusivity.
We encourage applications from diverse backgrounds and identities.
Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being.
Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
#J-18808-Ljbffr
-
Advanced Support Engineer
vor 1 Woche
Sydney, Österreich Fortinet VollzeitLocation: Australia (Sydney) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet, our mission is to safeguard people, devices, and data everywhere.We are currently seeking a dynamic Advanced Support Engineer to...
-
Advanced Support Engineer
vor 2 Wochen
Sydney, Österreich Fortinet VollzeitFortinetFortinet delivers cybersecurity everywhere you need it.We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At...
-
Advanced Project Engineer
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitTHE FUTURE IS WHAT WE MAKE IT.Advanced Project Engineer – BMSNorth Ryde, Sydney Start your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the...
-
IT Systems Engineer
vor 3 Wochen
Sydney, Österreich Advanced Navigation VollzeitThis is a IT Systems Engineer role with one of the leading companies in AU right now 🔥 -- Advanced Navigation -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Advanced Navigation 🧐🧐**Overview of Position** The position is a hybrid role both engineering and...
-
Chief Engineer
vor 1 Monat
Sydney, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitChief Engineer (Cortex, Democratisation & Advanced Analytics)Sydney location with flexible workingBe a part of a world class teamHow will I help?This role is to lead the technical design, engineering, technology innovation and continuous improvement for the technical capabilities and solutions underpinning the Customer Cortex, Democratisation and Advanced...
-
Chief Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitChief Engineer (Cortex, Democratisation & Advanced Analytics) Sydney location with flexible working Be a part of a world class team How will I help?This role is to lead the technical design, engineering, technology innovation and continuous improvement for the technical capabilities and solutions underpinning the Customer Cortex, Democratisation and Advanced...
-
Advanced Project Engineer
vor 1 Tag
Sydney, Österreich Tideri Jobbörse VollzeitJoin a team recognized for leadership, innovation and diversity THE FUTURE IS WHAT WE MAKE IT.Advanced Project Engineer - BMS Badgerys Creek, NSW Start your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of diverse leaders,...
-
Advanced Field Service Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitTHE FUTURE IS WHAT WE MAKE IT.Advanced Field Service Engineer Sydney Start your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the...
-
Advanced Field Service Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitTHE FUTURE IS WHAT WE MAKE IT.Advanced Field Service EngineerSydneyStart your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the...
-
Pre-Sales Engineer
vor 2 Monaten
Sydney, Österreich Advanced Navigation Pty VollzeitAdvanced Navigation is one of the world's most ambitious innovators in AI robotics and navigation technology across land, air, sea, and space.While our main headquarters are in Sydney, we have multiple research facilities in Australia and sales offices around the world.Today, Advanced Navigation is a supplier to some of the world's largest companies and...
-
Pre-Sales Engineer
vor 1 Monat
Sydney, Österreich Advanced Navigation Pty VollzeitAdvanced Navigation is one of the world's most ambitious innovators in AI robotics and navigation technology across land, air, sea, and space. While our main headquarters are in Sydney, we have multiple research facilities in Australia and sales offices around the world. Today, Advanced Navigation is a supplier to some of the world's largest companies and...
-
Advanced Research Engineer
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitJames Hardie Industries is the world's #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions.As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities,...
-
Senior Advanced Test Engineer
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitJoin a team recognized for leadership, innovation and diversity THE FUTURE IS WHAT WE MAKE IT. Senior Advanced Test Engineer Location – Sydney (NSW) Start your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of diverse...
-
Infrastructure Support Engineer L2/L3
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitInfrastructure Support Engineer L2/3 in a growing MSP.100-130k DOEOpportunity to grow within the business 23rd September, 2024 Level 2/3 Infrastructure Engineer Location: WFH/Hybrid (3 days in office, Sydney CBD) Type: Permanent - 100-130k (depending on experience) Company: Growing Managed Service Provider (MSP) Specializing in Cloud Services We are...
-
Advanced Research Engineer
Vor 5 Tagen
Sydney, Österreich James Hardie VollzeitJames Hardie Industries is the world's #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions.As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities,...
-
Infrastructure Support Engineer L2/L3
vor 1 Monat
Sydney, Österreich Allura Partners VollzeitInfrastructure Support Engineer L2/3 in a growing MSP.100-130k DOEOpportunity to grow within the business 23rd September, 2024 Level 2/3 Infrastructure EngineerLocation: WFH/Hybrid (3 days in office, Sydney CBD)Type: Permanent - 100-130k (depending on experience)Company: Growing Managed Service Provider (MSP) Specializing in Cloud ServicesWe are searching...
-
Infrastructure Support Engineer L2/L3
vor 2 Monaten
Sydney, Österreich Allura Partners VollzeitInfrastructure Support Engineer L2/3Location: WFH/Hybrid (3 days in office, Sydney CBD)Type: Permanent - 100-130k (depending on experience)Company: Growing Managed Service Provider (MSP) Specializing in Cloud ServicesWe are searching for a Level 2/3 Support Engineer at a rapidly growing Managed Service Provider (MSP) that specializes in innovative cloud...
-
Infrastructure Support Engineer L2/L3
vor 1 Monat
Sydney, Österreich Allura Partners VollzeitInfrastructure Support Engineer L2/3 Location: WFH/Hybrid (3 days in office, Sydney CBD) Type: Permanent - 100-130k (depending on experience) Company: Growing Managed Service Provider (MSP) Specializing in Cloud Services We are searching for a Level 2/3 Support Engineer at a rapidly growing Managed Service Provider (MSP) that specializes in innovative cloud...
-
Advanced Field Service Engineer
vor 4 Wochen
Sydney, Österreich Oilandgas.Org.Uk VollzeitTHE FUTURE IS WHAT WE MAKE IT.Advanced Field Service EngineerSydneyStart your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the...
-
Head of Customer Experience and Support
vor 1 Woche
Sydney, Österreich Advanced Navigation VollzeitThis is a Head of Customer Experience and Support role with one of the leading companies in AU right now 🔥 -- Advanced Navigation -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Advanced Navigation 🧐🧐**Overview of the role** Our Customer Support team is...
