Nice | Voice Provisioning Engineer
Vor 6 Tagen
At NICE, we don't limit our challenges.
We challenge our limits.
Always.
We're ambitious.
We're game changers.
And we play to win.
We set the highest standards and execute beyond them.
And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
This position's primary purpose is to provision SIP and ISDN services for customer use and inContact network infrastructure.
The Voice Provisioner will configure the customer's approved connectivity model.
This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build / configuration.
This individual will accept direction from management and senior engineers to complete assigned tasks.
Major Functions / Responsibility : Move, Add, Change and Disconnect orders for dedicated voice (SIP)Verifies Connectivity TQ's and all pertaining documents for accuracy and to determine appropriate build / configurationCoordinate with the customer to schedule and complete test and turn up calls.During test and turn up call capture completed callsDuring test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build.
Including reaching out to other teams as necessaryProvisions and maintains advanced Dedicated Customer and Carrier connectionsInterfaces regularly with other internal inContact departments such as COGS team : Carrier builds, Carrier testing, Carrier CAC Increase / Decrease, Carrier Disconnects and all DocumentationWorks with Voice Engineering teams on Media Server builds and any associated troubleshooting issues.Communicates with customers, carriers, vendors and employeesPerforms pretesting with LECs and Vendors if requiredPerforms quality assurance audits and takes responsibilities for errorsPerform both oral and written knowledge transfer and training to technical team members, and other stakeholdersWorks in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations.May be required to work nights, evenings and weekendsFollows the company Code of Ethics and inContact policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of inContactRole Requirements : Bachelor's degree in Telecommunications or related field or equivalent work experience5+ years experience in telecommunicationsExperience with T1, DS3, OC3, OC12 install and testKnowledge of VOIP / SIPKnowledge of Windows OS and computer architectureCommand level knowledge of UNIX & Linux OS and architectureExperience with a structured Trouble Ticket SystemLeast cost routing network architectureExpert knowledge of MS Excel, Outlook, VisioPrevious experience with configuring SBCsProven track record of excellent communications and conflict resolution skillsEmpirix / WiresharkExperience Preferred : Sonus accreditationRibbon SBCs and PSXsEquinoxSecureCRT or equivalentAbility to script or automate repetitive processesWorking knowledge of TCP / IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnettingAbout NICE NICE Ltd. (NASDAQ : NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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