Salesforce Administrator
vor 9 Stunden
Salesforce Administrator - Field ServiceJB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.About the RoleOur Salesforce Administrator will be the champion of our Salesforce ecosystem; optimising business processes, increasing user adoption and training our team. Reporting to the Product Manager, you will be responsible for the daily management and maintenance of the Salesforce environment, ensuring optimal functionality and data integrity. You will also provide training and support to end users, helping them maximise the platform's potential. Additionally, the role involves collaborating with business stakeholders to refine and enhance our processes, driving continuous improvement, efficiency and scale across the organisation.Our Salesforce Administrator will be a proactive individual, happy liaising with stakeholders at all levels, with the ability to decipher technical information into layman's terms, and champion the continual development of our Salesforce platform. You are comfortable with change management concepts as well as with communicating, prioritising and managing diverse priorities. Our team's Salesforce experience is a priority, so our Salesforce Administrator should pride themselves on providing solutions with user satisfaction as their top priority.ResponsibilitiesThis is a varied business facing role, with the following responsibilities:Platform ManagementManage the day-to-day administration of Salesforce, including user management, profiles, and permissions.Configure and customise the platform, including custom fields, page layouts, workflows, and validation rules.Ensure the smooth operation of the platform by monitoring performance and resolving issues.Proactive system maintenance including platform upgrades and release updates.Obtain a detailed understanding of the organisations complex business processes and rules.Identify opportunities for platform improvements.Assist in the design and rollout of new features, integrations, and enhancements.Identify unused or underutilised platform features.Own the communication of any platform changes to end users and stakeholders.Champion data integrity by implementing strong governance practices, regular audits, and deduplication.Maintain high data quality by performing data imports, exports, deduplication, and regular system audits.Ensure compliance with security and data governance policies.Partner with internal teams, including sales, marketing, and operations, to understand business requirements and help with the delivery of scalable solutions.Collaborate with developers and third-party consultants for more complex customisations and integrations.Training & SupportProvide and encourage knowledge transfer within the team.Provide ongoing support and training to users to ensure platform adoption and proficiency.Act as the first point of contact for user inquiries and technical issues, escalating as needed.Monitor and improve user adoption.Conduct new user training.Identify enhancements to streamline operations and maximise return on investment.Stay current with Salesforce releases and industry trends to recommend new solutions.About youWe are looking for an intuitive problem-solver with a passion for all the amazing solutions Salesforce enables, who thrives in a dynamic, fast-paced environment.2-4 years of hands-on experience as a Salesforce Administrator, specialising in Service Cloud and Field Service solutions.Certified Salesforce Administrator with additional certification as a Field Service Consultant.Proficient in CRM Analytics for building insightful reports and dashboards, with a focus on driving user adoption and best practices.Strong interpersonal skills to collaborate with stakeholders at all levels and translate business needs into technical solutions.Demonstrated expertise in problem-solving, troubleshooting, and delivering platform enhancements with a proactive mindset.Experience in change management, technical documentation, and implementing Salesforce configuration changes to optimise functionality.To ApplyIf you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.JB Hi-Fi recognises the importance of diversity and appreciates the ways in which different perspectives encourage innovation.
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