Workforce Strategy Analyst
vor 1 Monat
Workforce Strategy Analyst - Customer Operations 4 days ago
Pay: Competitive
Location: Parramatta/New South Wales
Employment type: Full-Time
Job Description Paramatta based with Flexible work arrangements.
About the role: Reporting to the Workforce Strategy Manager, the Workforce Strategy Analyst – Customer Operations will be responsible for delivering a capability gap analysis for the Customer Operations business unit within Sydney Water.
The primary purpose of this role is to work closely with the Customer Operations Team to understand workforce capability and capacity requirements and work with the Workforce Strategy Manager and P&C partnering team to develop and implement workforce planning activities.
These activities include the development of Customer Operations workforce plan that is informed through activities such as a skills matrix and training needs analysis.
When required, the role will also support the development and maintenance of other Group workforce plans.
Key Responsibilities: Assist the Workforce Strategy Manager and Customer Operations Team in creating a strategic workforce plan that aligns with current and future needs, factoring in business drivers, labour costs, capability requirements, gap analyses, and risk identification.
Gain insights into Sydney Water's strategy, business plans, budgets, and projects affecting workforce requirements.
Analyse and interpret data to assess the impact of workforce strategies on organisational outcomes.
Contribute to upskilling efforts to improve workforce planning capabilities among Sydney Water leaders.
Develop regular reports on key workforce metrics for senior stakeholders.
Where required, maintain and update workforce plans for other Groups, adapting to changing business drivers and incorporating them into the planning model.
Essential Criteria: Qualifications: Degree or equivalent experience in the areas of Human Resources and Business.
Experience: HR functional background and strong operational experience in workforce reporting, recruiting, learning, performance management, and people data.
Experience in the Microsoft suite (Excel, PowerPoint) and dashboarding tools (Power BI).
Skills: Strong analytical and problem-solving skills, and stakeholder management skills with the ability to build productive working relationships with a diverse customer base, including senior leadership.
You must be an Australian Citizen or Permanent Resident at the time of application.
Closing date: 23 October 2024
For more information, please contact .
Why join us At Sydney Water, your work will make a real difference in people's lives—and your own.
With diverse projects and roles, you'll find ample career growth opportunities.
We actively seek and celebrate diversity, equity, inclusion, and individuality, and foster a safe environment where everyone can thrive and shape impactful community projects.
Dive into Our Great Benefits
Competitive Remuneration: We'll ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Working at Sydney Water We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.
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