Hollard Insurance | Learning Facilitation, Team Manager
vor 10 Stunden
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Remote opportunity open to candidates based across Australia Permanent opportunity for a Team Manager to work within our Learning team Opportunity to work with the 5th largest General Insurer in Australia About Hollard Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand.
We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet.
Hollard's unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of "Using our expertise, integrity and humanity to go further, together ."
Your Team
Reporting to the Learning & Knowledge Manager, you will be accountable for the delivery arm of the Learning team, leading and coaching Facilitators in building and embedding aligned learning solutions and frameworks.
You will drive a culture of customer centricity and accountability through strong leadership and development of the team to deliver on its strategic plan.
You will be responsible for driving improved learning outcomes, better employee learning experiences and ultimately improved customer experiences.
This is a remote opportunity open to candidates based across Australia.
Your duties and responsibilities
Lead a team of training facilitators to deliver bespoke adult training content to uplift employee capability.
Partner with SMEs and the Learning Design Specialists to identify learning needs through the execution of training needs analysis.
Work collaboratively with SMEs in the preparation and delivery of induction and other training programs to leverage from current initiatives.
Support overall curriculum governance across the Learning portfolio to ensure accuracy and consistency.
Coach and develop capabilities of the facilitators.
Track the capacity of the training team, create a plan and allocate trainers to specific sessions based on capacity and capability liaising with various other stakeholders as required.
Your knowledge and experience
Relevant learning experience coupled with Cert IV in Training & Assessment (highly desirable).
Strong understanding of adult learning principles and training delivery techniques.
Experience in the implementation of various learning programs of work across multi-dimensional teams.
Understanding of change management principles and approaches.
Excellent communication and presentation skills with the ability to articulate complex concepts in a clear and engaging manner.
Ability to build collaborative relationships and work effectively with cross-functional teams and stakeholders.
Proficiency in analysing data and using evaluation metrics to measure the effectiveness of learning initiatives.
Team builder with an inclusive and development-based approach.
Ability to work autonomously and comfortable with challenges, being proactive and continuously looking for opportunities to improve our business.
Experience in designing and delivering various types of learning programs, such as classroom-based training and blended learning solutions (desirable).
Familiarity with learning management systems (LMS) and other learning technologies (desirable).
Project management experience would also be advantageous.
Working at Hollard At Hollard you will be part of a supportive, valued and committed team.
You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts.
We also offer many benefits to support your professional development and wellbeing including:
Professional and technical development opportunities.
Flexible start and finish times, work from home, and other flexible work options to suit your lifestyle.
Paid parental and partner leave.
Additional leave options, including 5 well-being days each year.
Novated lease options.
Corporate employee discounts from various retailers.
Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training, professional memberships, EAP.
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.
We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity).
These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don't meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others.
Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
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