Application Support

vor 1 Monat

Sydney, Österreich S&P Global, Inc. Vollzeit

About the Role:Grade Level (for internal use): 09Application Support Analyst – S&P Dow Jones IndicesWe are seeking an Application Support Analyst to be a key player in the implementation and support of our Global Index Calculation Platforms that run major US indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/ASX, S&P/NZX, S&P/BSE, S&P/TSX, S&P/BMV etc.The technologist will work effectively to undertake production support for mission critical real-time applications. This role will also liaison with our Client Services team for communicating with Stock Exchanges and providing technical support. The candidate should be a delivery-focused person who is familiar with Market Data such as Equity, Commodities, Forex, Futures, Options asset classes.The candidate will help the business meet its commitment to the global financial community by ensuring a high-level of availability of our real-time indices and provide exemplary service to our clients and stakeholders. Your role will have an impact on the business as its responsibility will be to monitor our critical real-time index calculation processes and system health.Our SPDJI team's structure will allow you to be exposed to and have the opportunity to build your skills across functions within technology. This role spans across our iconic brands in finance and business, including: S&P 500 and Dow Jones Industrial Averages.Responsibilities:Manage daily production support for Real-Time & End of Day index calculation systems.Understand data models & data transformation algorithms used in our index platforms.Execute critical data changes in Production Databases and troubleshoot data issues.Analyze production issues, report bugs and collaborate with application development team for resolution.Monitor application log files to debug issues, review alert emails and take corrective actions.Monitor connections to market data sources, stock exchanges and vendor-partners.Maintain support procedures & run-books, system checkout tasks, escalation contacts.Interact with business operations to provide technical support.Effectively interact with global customers, business users and IT staff.Qualifications:Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.3 to 5 years of experience in application support with troubleshooting production issues and meeting critical SLAs.Experience in Oracle Database environment – SQL, PL/SQL stored procedures.Experience in deploying applications in Weblogic servers.Experience in system monitoring and data validation.Knowledge of Linux Operating System commands and executing shell scripts.Experience in Amazon AWS is mandatory.Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is a plus.Experience with Market data/Index/Benchmarks/Asset Management/Trading platforms is a plus.Excellent communication skills are essential, with strong verbal and writing proficiencies.About S&P Global Dow Jones Indices:At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average.What's In It For You?Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.Our Values: Integrity, Discovery, PartnershipBenefits: We take care of you, so you can take care of business. Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation.Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to any status protected by law.
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