Application Support Consultant
vor 11 Stunden
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care.
Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we're making healthcare safer, together.
Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible.
As a team, we collaborate globally to reach our ultimate goal—helping people. What You Will Do: The Application Support Consultant will be an integral part of the RLDatix team working with and supporting a large strategic customer in their use of the DatixCloud IQ product.
The role is responsible for managing all support related issues reported by the customer through our customer portal, by phone, and in person.
The Consultant will be tasked with resolving complex issues, managing escalation, partnering with the customer to discuss issues, and providing advanced support.
The role will be based in Sydney with attendance at the customer site in Chatswood mandatory.
Key Responsibilities: Function as first point of contact for customers in relation to application support and facilitate prompt, open, complete, clear and concise communication.
Analyze, classify, track, investigate, research, and resolve all assigned support/service problems and issues in a timely, effective manner in line with service level agreements.
Record detailed and reproducible fault descriptions in our Ticketing system (Zendesk).
Offer support in line with escalation timeframes through documented action plans.
Monitoring of System Alerts and performance metrics.
Performing root cause analysis and implementing temporary workarounds.
Deliver technical and implementation services as part of planned delivery in relation to software product version upgrades/migrations and regression testing.
Establishing and maintaining productive, professional, and engaging relationships with key stakeholders.
Proactively assess, clarify, and validate the customer's needs.
Supporting the rollout of new products and features in the region.
Engage in product discussions with customers to assist with adoption and continued best practice.
Additionally, this person will be responsible for: Liaising with Product and Research & Development teams to align with customer needs.
Contribute towards the creation of c-suite level reports.
Keeping up to date and accurate knowledge of RLDatix product suite.
Traveling to meet with customers.
High level of customer satisfaction.
Actively engaging with all internal teams.
Upholding the company's code of conduct and business ethics.
Skills and Expertise Required Mandatory 5+ years of experience in a similar role.
Experience in working with strategic accounts.
Familiarity with Development work tracking technologies; Agile development methods are used by our R&D Teams.
Experience with Zendesk or similar ticketing solutions.
Highly Desirable Azure Fundamentals Experience in SaaS/Enterprise-scale application infrastructure management.
Previous experience in the health, community, or aged care sectors an advantage.
Previous experience using Healthcare GRC systems an advantage.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.
Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process.
If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to ******. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.
Market and organizational factors are also taken into consideration.
-
Application Consultant
vor 2 Monaten
Sydney, Österreich Abc Quant, Llc VollzeitJob reference #: DEVAC10Location: Sydney, AustraliaCompensation: TBD, high profit sharing schemeWe are looking for Application Consultant who will provide consulting services to our existing clients to ensure they achieve maximum benefit from using our software applications and get any problems resolved professionally and a in a timely manner.Engagements...
-
Application Consultant
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJob reference #: DEVAC10Location: Sydney, AustraliaCompensation: TBD, high profit sharing scheme We are looking for Application Consultant who will provide consulting services to our existing clients to ensure they achieve maximum benefit from using our software applications and get any problems resolved professionally and a in a timely manner.Engagements...
-
Technical Consultant
vor 1 Monat
Sydney, Österreich Westpac VollzeitThis is a Technical Consultant (Application) role with one of the leading companies in AU right now 🔥 -- Westpac -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Westpac 🧐🧐**The role of Technical Consultant will help deliver and support the HealthPoint service...
-
Application Security Consultant
vor 11 Stunden
Sydney, Österreich Commonwealth Bank VollzeitYour new team:The Application Security team, a part of the wider Cyber Security team, partners with our engineering teams to enable DevSecOps by integrating security into the software development lifecycle through the following services:Tooling and Automation: Embedding security tools and automation into the SDLC (such as Snyk and GitHub Advanced Security)...
-
Application Security Consultant
vor 11 Stunden
Sydney, Österreich Commonwealth Bank VollzeitCommonwealth BankCommBank offers personal banking, business solutions, institutional banking, company information, and more.The Application Security team, a part of the wider Cyber Security team, partners with our engineering teams to enable DevSecOps by integrating security into the software development lifecycle through the following services:Tooling and...
-
Application Support
vor 4 Wochen
Sydney, Österreich S&P Global, Inc. VollzeitAbout the Role:Grade Level (for internal use): 09Application Support Analyst – S&P Dow Jones Indices We are seeking an Application Support Analyst to be a key player in the implementation and support of our Global Index Calculation Platforms that run major US indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our...
-
Application Support
vor 1 Monat
Sydney, Österreich S&P Global, Inc. VollzeitAbout the Role:Grade Level (for internal use): 09Application Support Analyst – S&P Dow Jones IndicesWe are seeking an Application Support Analyst to be a key player in the implementation and support of our Global Index Calculation Platforms that run major US indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange...
-
Application Support Analyst
vor 4 Wochen
Sydney, Österreich Australian Broadcasting Corporation (ABC) VollzeitAbout The ABCThe ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian...
-
Application Support Analyst
vor 4 Wochen
Sydney, Österreich Advertising Industry Careers VollzeitAbout The ABCThe ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian...
-
Applications Support Lead
vor 2 Wochen
Sydney, Österreich Iaawg VollzeitApplications Support Lead page is loadedApplications Support LeadApply locations Sydney, NSWTime type Full timePosted on Posted 7 Days AgoTime left to apply End Date: December 18, 2024 (21 days left to apply)Job requisition id JR103111Permanent Full-Time Position Location: Sydney with Hybrid/ WFH Options! Attractive salary + Super + NFP Salary Packaging Make...
-
Application Support Manager
Vor 5 Tagen
Sydney, Österreich Clearcompany VollzeitLead a team of 14 in application support, implement SRE principles, optimize service delivery & drive innovation with an award-winning ASX-listed company.Application Services ManagerWe are proud to be exclusively hiring for an Award-Winning ASX-Listed Company!Are you an experienced leader passionate about operational excellence & driving innovation in tech?A...
-
Application Support Manager
Vor 3 Tagen
Sydney, Österreich Clearcompany VollzeitLead a team of 14 in application support, implement SRE principles, optimize service delivery & drive innovation with an award-winning ASX-listed company.Application Services ManagerWe are proud to be exclusively hiring for an Award-Winning ASX-Listed Company!Are you an experienced leader passionate about operational excellence & driving innovation in tech?A...
-
Application Support Specialist
vor 4 Wochen
Sydney, Österreich Nuvei Corp VollzeitSo, who is Till Payments?Till Payments is on a mission to create seamless customer payment experiences globally. Powered by technology, Till's belief is that payments and merchant acquiring should be technology-led, agile and flexible.Till simplifies the way businesses accept payments across online, in-store, mobile, unattended and point of sale systems. The...
-
Payroll Support Consultant
vor 3 Wochen
Sydney, Österreich Airtree Ventures Pty VollzeitOur mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Hr Support Consultant
vor 1 Tag
Sydney, Österreich Employment Hero VollzeitOur mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Application Support Analyst
vor 2 Monaten
Sydney, Österreich Secure Parking VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full time Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination.Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.Empathetic: You are friendly, personable and a...
-
Payroll Support Consultant
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitOur mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Payroll Support Consultant
vor 2 Wochen
Sydney, Österreich Employment Hero VollzeitThis is a Payroll Support Consultant role with one of the leading companies in AU right now 🔥 -- Employment Hero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Employment Hero 🧐🧐### **What might your days look like** As a Payroll Support Consultant, you’ll...
-
Application Support Engineer
vor 4 Wochen
Sydney, Österreich Neilson Financial Services Limited VollzeitNeilson Financial Services is a rapidly growing FinTech company that provides innovative, simple and great-value direct life insurance products. Since our launch in the UK in 2012, we have grown to become an award-winning international leader in the global life insurance market with offices in the USA, Canada, Ireland, the UK, and Australia.What's in it for...
-
Application Support Engineer
vor 4 Wochen
Sydney, Österreich Neilson Financial Services Limited VollzeitNeilson Financial Services is a rapidly growing FinTech company that provides innovative, simple and great-value direct life insurance products.Since our launch in the UK in 2012, we have grown to become an award-winning international leader in the global life insurance market with offices in the USA, Canada, Ireland, the UK, and Australia.What's in it for...
