Healthe Care | Customer Care Manager
vor 1 Woche
Aged & Disability Support (Community Services & Development)
Full time
About Us : Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.
We're proud of our heritage and progressive about the future.
We play a crucial role in shaping the future of Healthcare in Australia; we offer opportunities to further your career, and we enjoy a working environment where our employees feel valued.
The Role : Outstanding opportunity for a true 'people person' to continue to drive our successful business to new levels
Located in Adelaide, with a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.
This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business.
As an employer, HCA has a strong reputation in promoting from within and recognising hard work.
This role represents a great chance to learn and showcase your people skills in a fast-paced and varied environment.
Key Responsibilities include : Manage an existing caseload of customers to deliver an excellent customer experience.Collaborate with customers and/or their representatives to develop individualised care plans, ensuring they include realistic, attainable goals, with periodic reviews based on customers' needs and initial care assessments.Offer guidance, encourage and support customers' involvement in care planning, including the choice of service providers, service types, and schedules.Manage and implement customers' budgets in accordance with program guidelines including maintaining accurate records of expenditure and contributing to planning and reporting of program activities.Engage with internal and external healthcare professionals to optimise customers' outcomes.Liaise with clinical staff during care plan formulation and provide ongoing coordination as required.Manage customers' intake processes, maintain waiting lists, and provide timely updates to potential customers.To be successful in this role, our ideal candidate will demonstrate :
Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desired.Exceptional presentation, organisational and interpersonal skills.Willingness to learn and adapt to changing markets.Initiative, flexibility and strong attention to detail.Client oriented, with the ability to focus on ensuring the client's needs are met.Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs.Qualifications & Experience : Relevant tertiary qualifications or experience in the healthcare industry or similar.Strong understanding of Aged Care and/or other health-related services.Experience and success in working in a customer-focused service business.Current or willing to obtain National Police check.About HCA : Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider.
We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.
Our Benefits : People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence.Supportive Team: Thrive in a close-knit, friendly, and supportive team environment.Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career.Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance.Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday.Our Culture : We are a team working together, we never forget that we're people-focused.
We respect human relationships and aim to make a big difference in people's lives across the country.
We embrace a culture of inclusivity and we align our actions with Our Values :
We are accountable | We care | We are team players | We are leaders | We understand your needs.
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits.
Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation.
Please apply with your current CV and cover letter.
Some roles that involve visiting clients or facilities may require you to have a Covid-19 booster.
If you have any questions or concerns, please contact the hiring manager.
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
To learn more about HCA:
Only shortlisted candidates will be contacted.
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