Services Contract Manager
vor 2 Wochen
The Services Contract Manager is responsible for managing contracts across all facilities services at Fed Square. The role is pivotal in elevating service delivery by enhancing Key Performance Indicator (KPI), analysing data for efficient maintenance and asset replacement decisions, and leading the procurement of assigned building services. The Services Contract Manager will ensure that all facilities and buildings comply with statutory, legislative, and code requirements, as well as adhere to MAP Co policies and procedures, fostering a safe and welcoming environment for staff, tenants, and visitors.MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.Organisation OverviewMAP Co is a state government entity responsible for the delivery of the Melbourne Arts Precinct Transformation project as well as the operations, programming, promotion and maintenance of Federation Square and the new Melbourne Arts Precinct public spaces.Key Responsibilities and Accountabilities:Act as the primary point of contact between the organisation and external contractors.Organising servicing requirements, ensuring the effective completion of service tasks, and managing these processes in accordance with our quality and financial requirements, as well meeting the relevant standards and regulatory requirements nationally or state based.Champion and implement sustainability initiatives in line with organisation's social responsibility objectives and foster continuous improvement with contractors.Responsible for coordination of all allocated reactive and preventative maintenance activity for infrastructure, plant and equipment, ensuring engagement with relevant stakeholders to minimise any impacts on their daily operations.Responsible for compliance with contractual obligations and standards.Anticipate the broader effects of maintenance works and arrange and implement mitigation strategies to address these.Maintain Key Performance Indicators (KPIs) to measure and track the performance of building service contracts.Conduct regular safety audits and inspections to identify and address potential hazards.Work closely with contractors to implement corrective actions and improve safety performance.Accurate recording and reporting in relation to all maintenance contracts, routine maintenance activities and ad-hoc maintenance requests.Analyse asset and operational data, to identify opportunities for improvement and efficiency in preventative maintenance and asset replacement.Monitor asset performance in line with service level expectations and recommend options to meet corporate objectives and legislative requirements.Collaborate with the Capital Works Team on the delivery of capital works and scope business cases for capital improvements.Adherence to procurement processes for the Facilities department, which includes preparing the tender, scope, adherence to social procurement objectives and associated documents.Financial management including the development of OPEX budgets and processing invoices/purchase orders.Key Selection CriteriaServices Management: Extensive experience in managing buildings and infrastructure to the required performance service levels.Contract Management and Compliance: Proven experience in developing, executing, and overseeing contracts for maintenance tasks in a venue/precinct setting.Project Management and Stakeholder Collaboration: Competence in leading and managing projects within the realm of building services.Safety Focus and Compliance Management: An unwavering commitment to safety and compliance within all maintenance activities.ApplicationsKindly note that applications will be reviewed for short listing throughout the advertisement period, so we encourage applicants to apply without delay.Please provide a covering letter (maximum 1 page) and your resume (maximum 4 pages).
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