Membership Services Representative
Vor 3 Tagen
Membership Services Representative - WAGGA WAGGAFitness & Personal Training (Sport & Recreation)
Casual/Vacation
Who We Are BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide.
We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness.
What We Believe We have an opportunity to impact generations of people in Australia in this lifetime.
Our keys to success, momentum and leveraging strengths.
Through accountability and partnership, we challenge each other to deliver our best work.
What Makes a Bravo-Fit We are passionate about creating positive impact while rewriting the rules of fitness.
Here at Planet Fitness, we are the home of the Judgement Free Zone, providing a clean, comfortable and non-intimidating environment for all of our guests.
Job Skill Set Requirements Excellent phone/communication skillsAbility to follow directions wellAbility to work well independentlyMust have an upbeat and motivating attitudePunctual and organizedRemit Greeting and saying goodbye to all members and guestsMonitoring club access to members and non-membersAnswering any questions and handling member complaintsHaving an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-membersAnswering info calls over the phone and taking messagesGiving club toursSelling memberships, completing membership agreements, and entering new members into the databaseOperating the Point-of-Sale system and collecting any balances of past due accountsMaking appointments for PE @ PF hourly sessionsOrganizing and maintaining the customer service front deskCompleting member welcome callsCompleting daily cleaning zones as assigned by management teamCompleting club walk aroundsAssisting with club housekeeping and restocking any paper products in locker roomPerforming beginning of the day and end of the day proceduresMaking yourself available to newer team members for questions and guidanceCompleting monthly Black Card Spa maintenance as assigned by management teamExperience/Qualifications Previous customer service experience is advantageousCertifications: Certificate 3 or 4 in Fitness or same field of studyMust be currently First Aid and CPR certified or willing to obtain within first three weeksMust have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has startedMust have completed a National Police Check certificate within 12 months of application dateBravo Core Values Bravissimo – Confidence to take calculated bold actionsWOW Factor – delivering a member experience that exceeds their expectationsWHIM – world class, humorous, inspirational & memorable #J-18808-Ljbffr
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