Banking Consultant
vor 1 Tag
Job Title: Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies) Department: SB Bank Contact Centre
Division: Suncorp Bank
Location: Melbourne
About Us At Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging.
As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role Are you ready to embark on an exciting journey in the realm of banking and financial services?
Join our team at Docklands VIC, nestled in the vibrant heart of Melbourne CBD.
We're on the lookout for individuals who are passionate about customers and possess intermediate computer literacy skills that will set you on the path to success.
As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work.
Once training is complete and you settle into the role, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.
As a Banking Consultant, you will simplify complex financial matters for our customers, meeting their needs and exceeding their expectations with every interaction.
Role Type: Multiple vacancies available
Permanent roles: Full time or Flex part-time roles on offer with different rosters to choose from.
Role Location: Melbourne VIC
Option 1: Full time 37.5 hours - Monday – Friday, 7AM -10 AM start time Option 2: Full time 37.5 hours - Monday – Friday, 11AM – 2PM start time Option 3: Flex part-time 30 hours - Friday - Monday (7.5 hour shifts), 7AM -10 AM start time Note: After your initial application, you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. What will your day look like? As a Banking Consultant, you will:
Deliver excellent customer service by providing efficient solutions and responses to customer enquiries. Handle everyday banking enquiries, account openings, and processes via telephone. Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes. Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance. What will you bring? To grow and be successful in this role, you will ideally bring the following:
Passion for delivering exceptional customer service with demonstrated experience in customer service roles. Proficiency in using computer systems and ability to navigate multiple systems. Strong verbal communication skills to listen, build rapport, and convey complex information effectively. High level of resilience, empathy, and adaptability to handle various customer situations. While previous call centre experience is desired, it is not necessary.
Suncorp Bank is willing to provide training for candidates with a passion for providing outstanding customer service. Commitment to self-development and eagerness to enhance skills and capabilities in the role. Ability to work collaboratively as a supportive team member. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
So why join us? Suncorp Bank is a proud part of the ANZ Group, where you'll be doing work that really matters, supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority, and we offer a range of benefits and support resources to create a healthy work-life balance.
Being part of Suncorp Bank opens a world of exceptional growth opportunities across Suncorp Bank and the many divisions within the ANZ Group, which operates in almost 30 markets across the globe.
To find out more about working at Suncorp Bank and the ANZ Group, visit ANZ Careers and search for reference number 84501.
Job Posting End Date
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