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Job Title: Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies)Department: SB Bank Contact Centre
Division: Suncorp Bank
Location: Melbourne
About UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging.
As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work.
Once training is complete, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.
As a Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our cherished customers.
Your canvas will be the inbound contact centre, where you'll not only meet customer needs but exceed their expectations with every interaction.
Role Type: Multiple vacancies
Permanent roles: Full time roles or Flex part-time roles on offer with different rosters to choose from:
Option 1: Full time 37.5 hours - Monday – Friday, 7AM -10 AM start timeOption 2: Full time 37.5 hours - Monday – Friday, 11AM – 2PM start timeOption 3: Flex part-time 30 hours - Friday - Monday (7.5 hour shifts), 7AM -10 AM start timeNote: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. What will your day look like?As a Banking Consultant, you will:
Deliver excellent customer service by providing efficient solutions and responses to customer enquiries.Handle everyday banking enquiries, account openings, and processes via telephone.Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Passion for delivering exceptional customer service with demonstrated experience in customer service roles.Proficiency in using computer systems and ability to navigate multiple systems.Strong verbal communication skills to listen, build rapport, and convey complex information effectively.High level of resilience, empathy, and adaptability to handle various customer situations.While previous call centre experience is desired, it is not necessary.Commitment to self-development and eagerness to enhance skills and capabilities in the role.Ability to work collaboratively as a supportive team member.You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters.
Every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority, and we know it's the added extras outside the workplace that can make all the difference.
We offer a range of benefits and support resources so you can create a healthy work-life balance.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank and the many divisions within the ANZ Group.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at Suncorp Bank and the ANZ Group, visit ANZ Careers and search for reference number 84501.
Job Posting End Date
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