Lead Technology Customer Support Digital, Pac

vor 1 Tag


Melbourne, Österreich Nike (New) Vollzeit

Rejoignez l'équipe NIKE, Inc.
Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible.
L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer.
L'épanouissement de sa culture repose sur son ouverture à la diversité et sur sa façon d'encourager l'imagination.
La marque a besoin de personnes talentueuses, de leaders et de visionnaires.
Chez NIKE, Inc., chacun contribue, par ses compétences et sa passion, à jouer un match difficile en constante évolution.
NIKE est une entreprise de technologie.
De notre site Web phare à nos applications mobiles cinq étoiles en passant par le développement de produits, la gestion des big data, l'ingénierie de pointe et la prise en charge des systèmes, les équipes NIKE Global Technology s'efforcent de révolutionner le futur, à la croisée de la technologie et du sport.
Nous investissons dans la technologie et mettons au point des innovations ; nous employons les personnes les plus créatives au monde et leur donnons les clés pour innover, apporter les modifications nécessaires et servir les clients de façon plus directe et personnelle.
Nos équipes innovantes, hétérogènes, multidisciplinaires et collaboratives imaginent les technologies de demain et en font profiter le monde entier.
WHO YOU'LL WORK WITH This role reports to Pacific Technology Operations Manager.
You will be working with external partners in Nike's technology operations, engineering, and global support teams, along with local business stakeholders during peak and high heat moments.
WHO WE ARE LOOKING FOR This role will lead the technology support of our new e-commerce business in Australia.
The candidate must have experience supporting e-commerce platforms, with strong leadership and communications skills, and the ability to problem solve during high pressure situations.
Experience working in an ITIL Service Management environment, with tools such as ServiceNow.
Experience with e-commerce operations, specifically the digital domain of checkout, order capture, order drop, supply chain, and fulfillment.
Experience leading support teams, and ensuring organizational deliverables are carried out as needed to meet operational goals.
A strong desire to deliver exceptional consumer experiences, obsess over the quality of services being delivered, and be relationship-oriented through transparent and proactive communication.
Self-motivated, with a high sense of accountability, urgency, and drive.
Ability to problem solve under pressure.
WHAT YOU'LL WORK ON You will coordinate with Consumer Production Support team for active, retro, and upcoming issues in digital, ensuring that incidents are being handled in time, aligning with global standards, and that any needs are being escalated and properly communicated both to engineering, the global support teams, and the business.
You will have knowledge in ServiceNow, Splunk, Track, Jira, SignalFX, Pagerduty, Adobe Analytics.
Crucially, you will bring experience in ecommerce operations, from vendor management, end to end fulfillment and order management.
Ensure continuous delivery of e-commerce services and consumer products, coordinating and reporting on incident SLAs, business impacts due to product outages or gaps, and general key objectives to uphold Nike's Operational Excellence standards for the digital space.
Follow up on the status of key initiatives, work with various leaders on issues, prioritization of projects and prepare presentation for Monthly regional operational reviews.
Organize internal resources as well as external suppliers to ensure operational service levels, provide visibility to stakeholders with ongoing communication and reporting.
Proactively identify and support the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalate in a clear and timely manner as appropriate.
NIKE, Inc. est une entreprise en pleine croissance cherchant à intégrer à son équipe des personnes capables de se développer avec elle.
Nike offre un généreux programme de rémunération globale, un environnement de travail décontracté, une culture variée et inclusive et une atmosphère dynamique propice au développement professionnel.
Quels que soient le site ou le poste, les employés de Nike partagent tous la même mission stimulante : apporter inspiration et innovation aux athlètes* du monde entier.
NIKE, Inc. s'engage à embaucher un personnel diversifié.
Les candidats qualifiés seront considérés sans tenir compte de leur origine, couleur de peau, religion, sexe, nationalité, âge, orientation sexuelle, identité de genre, expression de genre, statut de vétéran ou handicap.
#J-18808-Ljbffr



  • Melbourne, Österreich This Is An It Support Group Vollzeit

    Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...


  • Melbourne, Österreich This Is An It Support Group Vollzeit

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    Become a Part of the NIKE, Inc.Team NIKE, Inc. does more than outfit the world's best athletes.It is a place to explore potential, obliterate boundaries and push out the edges of what can be.The company looks for people who can grow, think, dream and create.Its culture thrives by embracing diversity and rewarding imagination.The brand seeks achievers,...


  • Melbourne, Österreich Nike (New) Vollzeit

    Rejoignez l'équipe NIKE, Inc.Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...


  • Melbourne, Österreich Nike (New) Vollzeit

    Rejoignez l'équipe NIKE, Inc.Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...

  • Technology Lead

    vor 1 Monat


    Melbourne, Österreich Digital Biz Solutions Vollzeit

    DBiz Solution is a Transformational Partner.Digital transformation is intense.We'd like for you to have something to hold on to, whilst you set out bringing your ideas into existence.Beyond anything, we put humans first.This means solving real problems with real people and providing needs with real, working solutions. DBiz leverages a wealth of experience...

  • Technology Lead

    vor 1 Monat


    Melbourne, Österreich Digital Biz Solutions Vollzeit

    DBiz Solution is a Transformational Partner. Digital transformation is intense. We'd like for you to have something to hold on to, whilst you set out bringing your ideas into existence. Beyond anything, we put humans first. This means solving real problems with real people and providing needs with real, working solutions.DBiz leverages a wealth of experience...

  • Delivery Lead

    vor 2 Monaten


    Melbourne, Österreich Willow Technology Corporation Pty Vollzeit

    Since our founding in 2017, Willow has grown from a start-up in Australia to serving customers around the globe.Our product offering digitizes the build world for a better world. We make our customers buildings work smarter for them and the environment.You will be joining a team of performance-driven Willowers, backed by the most advanced technology the...

  • Delivery Lead

    vor 2 Monaten


    Melbourne, Österreich Willow Technology Corporation Pty Vollzeit

    Since our founding in 2017, Willow has grown from a start-up in Australia to serving customers around the globe.Our product offering digitizes the build world for a better world.We make our customers buildings work smarter for them and the environment.You will be joining a team of performance-driven Willowers, backed by the most advanced technology the built...


  • Melbourne, Österreich Papercut Papercut Software Pty Ltd Vollzeit

    Are you a digital engineering specialist looking for a new role? PaperCut Software is looking for a digital technology lead to join our global marketing team, leading our web engineering team, and ensuring minimal downtime on our platforms.Reporting to the Head of Digital Marketing and Growth, this is a full-time hybrid role, based in our Melbourne office 3...


  • Melbourne, Österreich Papercut Papercut Software Pty Ltd Vollzeit

    Are you a digital engineering specialist looking for a new role?PaperCut Software is looking for a digital technology lead to join our global marketing team, leading our web engineering team, and ensuring minimal downtime on our platforms.Reporting to the Head of Digital Marketing and Growth, this is a full-time hybrid role, based in our Melbourne office 3...


  • Melbourne, Österreich Paxus - Technology + Digital Talent Vollzeit

    Role: Digital Marketing & Ecommerce ManagerReporting to: Head of E-commerce, Digital & CRMChannels: Digital (SEM/SEO/SMM, Display), E-commerce, CRM & Affiliate MarketingFlexibility: 3 days in-office, 2 days at homeLocation: MelbourneWhy Join Us? Here, you'll do more than manage digital marketing - you'll help shape the future of our brand.Here's why this...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    Are you a digital engineering specialist looking for a new role?PaperCut Software is looking for a digital technology lead to join our global marketing team, leading our web engineering team, and ensuring minimal downtime on our platforms.Reporting to the Head of Digital Marketing and Growth, this is a full-time hybrid role, based in our Melbourne office 3...


  • Melbourne, Österreich Buscojobs Vollzeit

    EARN $80,000 pa + Super Negotiable Based on ExperienceJoin an Industry-Leading, Innovative Company in AquacultureEnjoy Travel Opportunities Ongoing Growth and DevelopmentAbout The Company Our client is the world's largest supplier of solutions and services to the global aquaculture industry.With over 40 years of experience, they are driven by a passion for...


  • Melbourne, Österreich Digital Gravity Ltd Vollzeit

    At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name...


  • Melbourne, Österreich Paxus - Technology + Digital Talent Vollzeit

    Company Type: Retail / E-commerceRole: Digital Marketing ManagerChannels: SEO, Paid Search, Paid Social, Programmatic, CRMLocation: Melbourne Salary: 140K to 160K Package (Including Super)Please note: Visa sponsorship is NOT available for this position, so only applicants who are Australian Citizens or Permanent Residents will be considered. There are 4...

  • Technology Team Lead

    vor 1 Woche


    Melbourne, Österreich Opencorp Vollzeit

    Technology Team Lead - Salesforce & Digital TransformationAre you a Salesforce-focused tech leader with a passion for driving change and empowering a team to thrive? Do you excel at solving complex business problems with innovative, scalable solutions?At OpenCorp, we're on the lookout for a Technology Team Lead to join us at the forefront of our digital...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    Management (Information & Communication Technology) Our client is a well-established hospitality business that is undergoing a huge transformation, revitalising local venues into vibrant community hubs.The business is privately owned with huge investments being made to upgrade their 19 venues across Western Sydney with a forward-thinking vision.The General...


  • Melbourne, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is seeking a talented and passionate Digital Content/UX Writer to join the Strategic Content team.In this role, you will be responsible for creating engaging and user-centric content for the client's website.Working closely with UX & digital product managers and the broader digital team, you will play a key role in enhancing the customer...


  • Melbourne, Österreich Paxus - Technology + Digital Talent Vollzeit

    Our client is seeking a talented and passionate Digital Content/UX Writer to join the Strategic Content team.In this role, you will be responsible for creating engaging and user-centric content for the client's website.Working closely with UX & digital product managers and the broader digital team, you will play a key role in enhancing the customer...