Service Delivery Manager
vor 1 Woche
Fantastic opportunity to enter the rapidly growing Data Centre industryTailored CDC Academy and hands-on training providedFree Parking onsite for employeesAbout us:Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients, and communities. Our mission is to attract, retain and grow the world's best data centre team.Our people are committed, tenacious, and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity, and sustainability needs for today and tomorrow.About the role:In this position, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.Other responsibilities include:Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activitiesCollaborate with CDC teams, harnessing their expertise when neededStrengthen CDC's ties with key customers, their on-site teams, and their clientsSupport contract delivery by meeting specified KPIsGenerate, refine, and furnish client reports while ensuring compliance with contractsReview and prepare client reports for external distribution and assist clients in comprehending and addressing queriesOrganise and oversee client monthly business reviews, quarterly operational and security audits, and other compliance activitiesCoordinate managed services projects, including obtaining quotations from partners/suppliers and ensuring high-quality project delivery with client sign-offPromptly address all client inquiries, ranging from operational concerns to project quote/proposal sourcingDevelop company policies and procedures to streamline the fulfillment of major customer requirementsAbout you:This role would be suitable for candidates who have proven experience within an Account Management, Service Delivery/ Customer Success position, with a demonstrated expertise in managing services for larger scale clients. Noting - this is not a sales-based position.Essential:Proficiency in contract management, SLA reporting, problem-solving, and client relationship buildingWork effectively with delivery leads to ensure consistent and clear communication on existing projectsAchieve client satisfaction, retention and growth targets as per account planCompetency in Microsoft Office suite, Microsoft Project toolsets and source code managementEssential:Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.How to Apply:If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.
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Service Delivery Manager
Vor 7 Tagen
Canberra, Österreich Catholic Education - Archdiocese Canberra & Goulburn VollzeitManagement (Information & Communication Technology)Employment Type: Full-Time, Temporary (6-Month Contract)Salary Range: $155,907 to $168,549 plus superannuation (based on skills and experience)Location: Manuka, Canberra ACTStart Date: ImmediateClosing Date: 11.55 pm, Sunday 13 October 2024About the RoleCatholic Education, Archdiocese of Canberra and...
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Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Catholic Education - Archdiocese Canberra & Goulburn VollzeitManagement (Information & Communication Technology) Employment Type: Full-Time, Temporary (6-Month Contract)Salary Range: $155,907 to $168,549 plus superannuation (based on skills and experience)Location: Manuka, Canberra ACTStart Date: ImmediateClosing Date: 11.55 pm, Sunday 13 October 2024About the Role Catholic Education, Archdiocese of Canberra and...
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Project/Delivery Manager
vor 3 Wochen
Canberra, Österreich Apmc Moving & Delivery Llc VollzeitLocal Peoples is taking expressions of interest for Project and Delivery Managers in the ACT who are interested in working as an embedded team member with our Government clients in both contract and ongoing roles.Required Skills And Experience. Project and or Delivery Manager with 5+ years of experience working within Agile frameworks, particularly Scrum and...
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Service Delivery Manager
Vor 7 Tagen
Canberra, Österreich Digital61 VollzeitDigital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to...
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Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Digital61 VollzeitDigital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to...
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Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Digital61 VollzeitDigital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to...
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Senior Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why) As the Senior Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services...
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Senior Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why) As the Senior Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services...
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Senior Service Delivery Manager
vor 3 Wochen
Canberra, Österreich Datacom VollzeitOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As the Senior Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services...
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Senior Service Delivery Manager
vor 3 Wochen
Canberra, Österreich Datacom VollzeitOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As the Senior Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services...
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Senior Service Delivery Manager
vor 3 Wochen
Canberra, Österreich Clearcompany VollzeitOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As the Senior Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services...
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Senior Service Delivery Manager
vor 3 Wochen
Canberra, Österreich Clearcompany VollzeitOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why) As the Senior Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services...
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Canberra, Österreich Australian Public Service Commission VollzeitFor an initial period of up to 12 monthsDepartment of the Prime Minister and CabinetICT Service Delivery Support Officer, Information Services BranchBarton ACTAbout your teamThe IT Service Management (ITSM) team are responsible for ensuring that all teams involved in the support of technology at Prime Minister and Cabinet (PM&C) are empowered using the ITIL...
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Service Delivery Manager
vor 1 Woche
Canberra, Österreich Cdc VollzeitFantastic opportunity to enter the rapidly growing Data Centre industry Tailored CDC Academy and hands-on training providedFree Parking onsite for employeesAbout us:Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT, NSW,...
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Senior Service Delivery Manager
Vor 7 Tagen
Canberra, Österreich Hamilton Barnes Associates Limited VollzeitAre you ready to lead in service excellence?You'll have the opportunity to step into the role of Senior Service Delivery Manager, overseeing ITIL processes and conducting impactful service reviews.You'll be at the forefront of service innovation, implementing and refining ITIL processes to enhance overall service delivery.You'll have the autonomy to conduct...
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Senior Service Delivery Manager
Vor 7 Tagen
Canberra, Österreich Hamilton Barnes Associates Limited VollzeitAre you ready to lead in service excellence?You'll have the opportunity to step into the role of Senior Service Delivery Manager, overseeing ITIL processes and conducting impactful service reviews.You'll be at the forefront of service innovation, implementing and refining ITIL processes to enhance overall service delivery.You'll have the autonomy to conduct...
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Delivery Manager
Vor 3 Tagen
Canberra, Österreich Hyperion It VollzeitServices AustraliaSecurity Clearance: Please chooseAustralian Citizenship Required?: YesContract Length (months): 12Contract Extension (months): 0 The Delivery Manager will play a key role in coordinating the delivery and implementation of customer, technology, staff and business design improvements across the enterprise.This position will involve close...
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Delivery Manager
Vor 3 Tagen
Canberra, Österreich Hyperion It VollzeitServices AustraliaSecurity Clearance: Please chooseAustralian Citizenship Required?: YesContract Length (months): 12Contract Extension (months): 0The Delivery Manager will play a key role in coordinating the delivery and implementation of customer, technology, staff and business design improvementsacross the enterprise. This position will involve close...
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It Service Delivery Assistant Manager
Vor 7 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitThe IT Assistant Manager, Service Delivery position is part of the Information Technology (IT) Section within the Information Services Department.The IT Section manages and develops the Gallery's information communication and technology (ICT) services and emerging information technology requirements to meet our strategic and business needs.The section...
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Technical Delivery Manager
vor 6 Stunden
Canberra, Österreich Cyos Solutions VollzeitApplication closing date: Monday, 04 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Sunday, 01 December 2024Location of work: ACTWorking arrangements: Candidates will be required to work in a Services Australia's offices a minimum of 3 days per week.Length of contract: 12 MonthsContract extensions: Up to 18 monthsSecurity...
