Direct Lending Advisor

vor 1 Monat

Melbourne, Österreich Nab - National Australia Bank Vollzeit

Direct Lending AdvisorJob number: 796632Business unit: Personal BankingWork type: Permanent Full timeRegion: VIC- Melbourne CBD Start date 14th January 2025Full training provided, no banking/lending experience requiredFull time, permanent roles across Monday to Friday rotating roster between 8am – 7:15pmAt NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres.
Our exciting Docklands office is a step away from Southern Cross station and looks over Marvel stadium, making it the perfect easy commute into the city.
In our Direct Lending role, you'll be constantly learning, by growing your skills and capability in one of Australia's best employers.
You'll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.
In this role You'll join the team on the 18th of November where we'll provide you with all the training you need to hit the ground running.
Sitting within our Docklands inbound contact centre, you'll engage with customers by phone to create a positive and memorable experience for every customer by delivering exceptional customer service.
Amongst other things, you'll provide customers with information about home lending products, helping them to understand the market comparisons and how to get the best rates and products to suit their circumstances.
Keeping the customer at front of mind at all times, you will also proactively find solutions to address our customers' needs swiftly and efficiently, while you deliver personal, easy, and effortless digital experiences for our customers.
What you'll bring... To us, it does not matter if you don't have banking/home loan experience, the most important thing for us is that you're customer obsessed and always put them first.
You shine in your ability to prioritise their needs and genuinely enjoy engaging with people in meaningful ways.
With a curious mindset, you ask questions that dig deeper, bringing clarity and uncovering what our customers truly need.
You love being results oriented and can help drive outcomes for customers, supporting them to solve their home lending needs in one call, and are comfortable and skilled at navigating multiple webpages and systems.
People describe you as a quick learner, someone who is dedicated, passionate and looking to build a career with the team at NAB.
Before you apply it's important to note that these are full time, permanent positions with us so you must be available to work these hours.
If you are selected to move through the recruitment process with us, you'll need to be available to attend one of the below assessment centres (in person) that will take place at our Docklands office on the following dates.
Tuesday 19th November - 9am to 12pm or 1.30 to 4.30pm
Wednesday 20th November - 9am to 12pm
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.
Join NAB If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
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