Nuix | Customer Success Manager
vor 1 Tag
Description We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.
Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.
This extends to our People.
We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans.
We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix.
We are a Force For Good.
We're selective about who comes on board, and you should be too.
But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.
The Role As a Customer Success Manager (CSM) at Nuix, you will play a crucial role in ensuring our customers achieve maximum value from our solutions.
You will serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimise their experience with our products.
You'll work closely with cross-functional teams, including Account Directors, Project Managers, Solution Consultants, and Product Managers/Engineers, to deliver exceptional service and results.
This position will be based in our Canberra office.
The candidate is required to attend the office a minimum of 2-3 days per week but may voluntarily elect to work either remotely or from the Canberra office for the remaining days of the week.
Key Responsibilities Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
Partner with Account Directors (AD) and Solution Consultants (SC) to develop and execute account strategies aligned with customer objectives.
Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to Nuix solutions.
Champion the success of customers by optimising the performance and impact of their Nuix projects.
Advise customers on best practices for adopting Nuix solutions to enhance their experience and maximise value.
Coordinate and leverage global resources to support customers in achieving their desired outcomes.
Promote continuous customer engagement with Nuix through training programs and skill development.
Be across support and engineering related requests to provide confidence to the customer and help liaise with internal teams.
Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.
Foster regular, proactive communication with customers through monthly and quarterly business reviews (QBRs), technical cadence and check-in meetings, project-specific discussions and updates, and product roadmap reviews and coordination.
Skills, Knowledge and Expertise Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally within corporate, advisory or law enforcement sectors.
A focus in data privacy, forensic investigations, eDiscovery, etc.
is highly desirable.
Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.
Highly desirable if you have worked with Federal and State government agencies.
Company Overview Nuix is an equal opportunities employer.
Don't let imposter syndrome hold you back
We welcome all applications and are a flexible employer.
ABOUT US:
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities.
To find out more about who we are and what we are doing, please visit our web page: Nuix Website .
Nuix Vision Finding Truth in a Digital World.
Nuix Mission Statement Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world.
We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values TAKE OWNERSHIP AND FOLLOW UP RESILIENT WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW UNAFRAID TO DO THE RIGHT THING, QUICKLY TEAM NUIX FIRST AND FOREMOST HERO OUR CUSTOMERS AND INNOVATE FOR THEM We believe in these principles and seek to weave them into the fabric of our daily work at Nuix.
In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
#J-18808-Ljbffr
-
Customer Success Manager
Vor 3 Tagen
Canberra, Österreich Nuix VollzeitDescriptionWe're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People. We're fiercely passionate, love working at pace, thrive...
-
Customer Success Manager
Vor 5 Tagen
Canberra, Österreich Ignite Recruitment VollzeitAccount & Relationship Management (Sales) I am working with a consulting firm, specialising in automated records management, to find a Customer Success Manager.This is an initial 3 month contract, due to start in January, with the strong possibility of a permanent position beyond the initial contract period.In this role, manage key Federal Government clients...
-
Customer Success Manager
vor 3 Wochen
Canberra, Österreich Cisco Systems, Inc. VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Cisco Systems VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Cisco Systems, Inc. VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Success Executive
vor 1 Monat
Canberra, Österreich This Is An It Support Group VollzeitAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions.As a Splunk Customer...
-
Customer Success Executive
vor 3 Wochen
Canberra, Österreich Splunk VollzeitAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions.As a Splunk Customer...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Salesforce, Inc. VollzeitFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled experts, and adopt the tools to be agile.They...
-
Customer Success Manager
vor 4 Wochen
Canberra, Österreich Salesforce, Inc. VollzeitFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled experts, and adopt the tools to be agile. They...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Salesforce, Inc. VollzeitFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled experts, and adopt the tools to be agile.They...
-
Senior Customer Success Manager
vor 2 Monaten
Canberra, Österreich ServiceNo VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...
-
Senior Customer Success Manager
vor 2 Monaten
Canberra, Österreich Servicenow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.We know that...
-
Canberra, Österreich Ibm VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Canberra, Österreich Ibm VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Canberra, Österreich Tideri Jobbörse VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio.It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success Manager
Vor 3 Tagen
Canberra, Österreich Janes VollzeitJanes Introduction: Janes enables militaries, governments, and defence companies to make critical decisions.Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets.Linking...
-
Customer Experience Manager
vor 1 Monat
Canberra, Österreich Cisco Systems, Inc. VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Experience Manager
vor 2 Monaten
Canberra, Österreich Cisco Systems VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Experience Manager
vor 2 Monaten
Canberra, Österreich Cisco Systems VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...
-
Customer Experience Manager
vor 1 Monat
Canberra, Österreich Cisco Systems, Inc. VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...
