Customer Success Executive
vor 1 Monat
Are you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions.As a Splunk Customer Success Executive, you will:Lead important and innovative customer engagements to achieve high-value outcomes.Understand our customers' priorities and decision-making processes to foster successful relationships and growth.Align Splunk's resources with customer goals, anticipating needs and addressing risks.Build positive relationships with key customer collaborators, including senior leadership and product owners.Guide customers through standard methodologies, optimizing for success and minimising risks during implementation and onboarding.Responsibilities:Partner with sales reps, technical account managers, and client architects to craft onboarding plans for our biggest and most important customers.Collaborate with customer leaders to develop customer success plans and a Splunk road map for effective onboarding and value realization of all their products and services.Explain the benefits of Splunk's products and solutions to improve existing cases and develop new ones to grow Splunk's customer base.Act as a customer advocate, ensuring we provide the best experience across all products, services, and partners.Prepare and present quarterly business reviews to executives.Take full responsibility for the customer life cycle.Be self-motivated, curious about technology, enjoy working with a phenomenal team, and have a positive presence.We are looking for a Customer Success expert with the following attributes:Based in Canberra, Australia.Experienced SaaS-focused with expertise in delivering tech outcomes.Experienced working at the Executive (C-Suite) level, both on the customer and vendor sides, to secure engagement and dedication.Background in Cybersecurity, IT Operations, or Observability.Not necessarily a technical seller, but able to connect Splunk's value to customer needs and explain benefits across Security, IT Ops, DevOps, and Observability to decision-makers.Uses a programmatic approach to set clear outcomes for the customer, build milestone-based plans, and engage both Splunk and customer ecosystems with defined accountabilities and results.Collaboration and presentation skills.Self-motivated with experience in leading programs and understanding how technology drives customer business.Organised and analytical, capable of overcoming onboarding obstacles with adaptive approaches.Comfortable working in a dynamic tech organisation with large customers who push technology through scale or new, critical use-cases.Inspiring leader, guiding customers to next steps and recognizing opportunities to involve other roles for deeper business and technical conversations.Growth mindset, using deep account access to identify additional opportunities, new use-cases, and keeping the sales ecosystem engaged for future opportunities based on excellent execution and outcomes at each step.Good to Have:12 years of validated experience in software, subscription services and IT/Security organizations, preferably with leadership experience.Experience using Splunk or adjacent technologies in a large enterprise environment preferred.Experience leading teams a plus.Management consulting experience a plus.Strong interpersonal skills, both written and oral, and an effective communicator of ideas to all levels of the business.Travel to visit customers in the region is required.Eager to learn, grow, and contribute to our expanding, dynamic team.Bachelor's degree or experience in a related field or substantial relevant on-the-job experience.
#J-18808-Ljbffr
-
Customer Success Executive
vor 3 Wochen
Canberra, Österreich Splunk VollzeitAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions.As a Splunk Customer...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Salesforce, Inc. VollzeitFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled experts, and adopt the tools to be agile.They...
-
Customer Success Manager
vor 4 Wochen
Canberra, Österreich Salesforce, Inc. VollzeitFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled experts, and adopt the tools to be agile. They...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Salesforce, Inc. VollzeitFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.Our Public Sector customers on Signature Success are able to unlock our deepest level of partnership, engage with our most skilled experts, and adopt the tools to be agile.They...
-
Customer Success Manager
Vor 3 Tagen
Canberra, Österreich Nuix VollzeitDescriptionWe're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People. We're fiercely passionate, love working at pace, thrive...
-
Customer Success Manager
vor 3 Wochen
Canberra, Österreich Cisco Systems, Inc. VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Cisco Systems, Inc. VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Success Manager
vor 1 Monat
Canberra, Österreich Cisco Systems VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Success Manager
Vor 5 Tagen
Canberra, Österreich Ignite Recruitment VollzeitAccount & Relationship Management (Sales) I am working with a consulting firm, specialising in automated records management, to find a Customer Success Manager.This is an initial 3 month contract, due to start in January, with the strong possibility of a permanent position beyond the initial contract period.In this role, manage key Federal Government clients...
-
Solution Sales Executive
vor 1 Woche
Canberra, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Solution Sales Executive
vor 1 Woche
Canberra, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Solution Sales Executive
Vor 6 Tagen
Canberra, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Solution Sales Executive
Vor 7 Tagen
Canberra, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Nuix | Customer Success Manager
Vor 2 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitDescription We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People.We're fiercely passionate, love working at pace, thrive...
-
Principal Success Architect
vor 1 Monat
Canberra, Österreich ServiceNo VollzeitJob Description Job Description You will be part of the Customer Outcomes team.Our purpose is to accelerate platform adoption and improve customer outcomes.We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of...
-
Canberra, Österreich Ibm VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Canberra, Österreich Ibm VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Canberra, Österreich Tideri Jobbörse VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio.It means being a trusted strategic advisor to some of the world's most transformational...
-
Servicenow | Solution Sales Executive
Vor 4 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Customer Success Manager
vor 2 Monaten
Canberra, Österreich ServiceNo VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...
