Student Advisor
Vor 4 Tagen
time left to apply End Date: January 6, 2025 (7 days left to apply)
job requisition id JR36000
Overview:Full-Time, Fixed-Term until September 2025 Salary Level HEW 5 + 17% Superannuation Based at the Melbourne CBD campus, and hybrid ways of working Join a collaborative, energetic team that values collaboration and growth About YouAs Student Advisor and member of the Student Advice Team at the STEM College, you will provide timely, consistent, and accurate information and advice through various channels to customers.
You will efficiently deal with complex enquiries relating to College programs across all modes and locations, actively contribute to further development of University systems and processes and work collaboratively with other members of the Student Advice, STEM Student Lifecycle and wider Student Lifecycle Services teams and key stakeholders to ensure effective academic administration.
You may be required to work extended and/or flexible hours during high-volume peak periods.
To be successful in this position, you will have:Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and proceduresStrong communication skills, including the ability to communicate effectively with stakeholders from a range of cultural backgroundsDemonstrated ability to build and maintain effective relationships with a wide range of stakeholders both internal and external to the UniversityWell-developed interpersonal and problem-solving skills with the ability to take initiative in identifying continuous improvement opportunitiesExcellent time management skills with the ability to prioritise tasks to meet deadlines in a busy environment, shifting seamlessly between different service channels and locationsDemonstrated experience in adapting to new technologies and systemsProven ability to work as an effective team member to achieve individual and team goals and prioritiesPlease Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About the CollegeThe STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities.
Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.
To ApplyPlease submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.
For further information about this position, please click on the Position Description hyperlink below or contact
If you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Please note, as the recruitment for this role is running during the University holiday period, there may be a delay in our response.
Thank you for your understanding, and we look forward to connecting with you in the new year.
RMIT is an equal opportunity employer committed to being a child safe organisation.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.
We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms).
To discuss adjustment requirements, please contact Dani, via or visit our Careers page for more contact information - careers. We are a Circle Back Initiative Employer – we commit to respond to every applicant. About UsCultureOur Values inspire us, wherever we are in the world, and guide how we live and work together.
Imagination.
Integrity.
Courage.
Passion.
Impact.
Inclusion. What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.
Our people make everything at the University possible.
We encourage new approaches to work and learning, stimulating change to drive positive impact.
RMIT exists to create transformative experiences for our students, getting them ready for life and work.
You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.
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