Customer Service Representatives
vor 1 Monat
Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, synonymous with quality, affordable, and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners.
Join our dynamic team at Lumus Imaging's call center in St Kilda We're seeking dedicated Customer Service Representatives for full-time positions.
As a vital member of our team, you'll play a crucial role in providing exceptional support to both patients and referring doctors. Your responsibilities will include:
Efficiently managing and dispatching patient reportsAssisting and promptly addressing patient and referrer inquiries, including basic software supportCoordinating report variations, validations, and necessary reviewsDocumenting compliments, complaints, and feedback as neededUndertaking general administrative tasks to support our operations and marketing departmentsPatient support with our online patient portal platformKey Requirements: Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suiteExceptional organizational abilitiesCommitment to maintaining strict patient confidentialityCapability to problem-solve with minimal supervisionMeticulous attention to detail and a high level of accuracyAbility to thrive both independently and as part of a teamWillingness to follow instructions and take directionBenefits and Wellbeing: Benefits platform: Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, from the weekly grocery shop to premium perks like holidays.Fitness Passport: Access top fitness centres & pools across Australia at a subsidised rate.Corporate health insurance discounts: banking benefits and novated leasing salary packaging.Career growth and development opportunities: with access to a comprehensive library of online courses and learning paths via our e-learning platform.Confidential health and well-being support: through our Employee Assistance Program, available to all employees and their family members.Our commitment to diversity and inclusion: Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply: Please click the 'Apply Now' button to complete the pre-screening questions and submit your application. If you would like further details please email ******.
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